Orbit Petroleum Inc

The delivery did unfortunately have missing piecesThe delivery for the missing pieces were delayed due to the hectic holiday timeWe do apologize to the customerTo resolve this, we got the customer brand new pieces for their bedThe customer can cell me if there are further questions
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Hello, the furniture was not delivered because the customer had not made the required first payment for financing. There must have been a communication problem. We have decided to cover their first payment as a courtesy and have already delivered their furniture. We have agreed and resolved this...

with the customer

As the customer stated, prices were agreed and the delivery was done. The receipt invoice was signed as "received all merchandise in good condition". I am the delivery manager and have not received a call from this customer about any issues. I have a receipt invoice that was signed by the customer...

stating everything is complete. I will give the customer a call to review the order. If there is a problem, I will do what I can to fix it.