Orangutan Home Services

[redacted] spoke to Mrs. [redacted] and the problem will be resolved by end of business today.

I spoke to Mr. [redacted] today, I agreed to reimburse him the $788.10 that he paid for the parts to be replaced.  Our system showed a York parts and labor warranty but the paperwork shows that we have a 10 year parts and 7 year labor warranty.  The warranty has been updated in our system...

and will not have this problem again.

Mrs. [redacted] lives in the City of [redacted], AZ [redacted].  In order for Orangutan Home Services to maintain our high service standards, we had to scale down some areas we used to service.  [redacted] is too far out of Tucson to ensure this proper service.  We spoke to Mrs. [redacted] and...

explained this to her and did inform her we will be sending her a refund for $305.00 for the unused portion of her maintenance  program.  Mrs. [redacted]'s son [redacted] is the one who filed the complaint and we did explain the same thing to him.  It does state in the maintenance agreement, it can be canceled at anytime.  This in no way affects their manufacture warranty for the unit.  Any authorized Trane Dealer can service their unit.  The compressor is covered from Trane until 9/26/18, the parts warranty expired on 9/26/13, and the Heat Exchanger warranty expires 9/26/28.  There is no labor warranty, it expired on 9/28/09.

I purchased a contract with Orangutan Home Services for annual plumbing inspections. In scheduling an appointment this year, I have been rescheduled by Orangutan five times. Today's appointment was cancelled by Orangutan because my service person was held up on a "major pipe refit". I had other things I could have done this morning than wait for them to cancel and try to reschedule for a sixth time. I have requested a cancellation of my contract and a refund of unused services.

Sorry about the issues you had with the new install, I see we did the install corrections 6/23/16 and the last thing we need to do is the drywall repairs.  I will have my Drywall people call you Monday morning to schedule the repairs.  Please let us know if there is anything else you need...

us to take care of and again sorry for the issues you had.   Thank you Scott with Orangutan Home Services.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,