Orangetheory Fitness

I downgraded my membership in May 2017 to ($69). They continued to bill me unlimited membership ($169) for 10 months. They have been contacted multiple times in person and on the phone about the discrepency in billing and have not refunded me the difference. They owe me over $800. They are aware of the mistake they made and have not rectified the issue.

I signed up for a Premier month to month agreement back in July at a cost of $169 per month. I went twice and realized that it was too far. I called on September 26th to cancel the membership and was told that I had to physically come in to cancel and fill out a form. I asked that the form be emailed or faxed to me and was told that was not an option. I asked to have the manager call me. I called and left a message on the 29th and finally heard back from CT on the 3rd at which time he told me that he needed to speak with corporate for approval. He called me back on the 10th and left a message. I called him back on the 12th and was told he was out West. I called again 4 more times over the next week and have yet to hear back from him. I am looking for a refund for October and a cancellation confirmation as they tried to bill my card for November.