Our corporate policies mandate a thirty day cancellation notice. [redacted] was refunded for the July charge that she should never have been charged for, and received a message from our staff letting her know she would be refunded that charge. However, [redacted] and her friend [redacted] demanded a $200 refund...
because they claimed they never received a note from us and wanted to be refunded for June and July, but per our 30 day cancellation guidelines, the June charge was to be made on their account. We encourage [redacted] to continue to keep the lines of communication open with our studio should she feel differently.
Our corporate policies mandate a thirty day cancellation notice. [redacted] was refunded for the July charge that she should never have been charged for, and received a message from our staff letting her know she would be refunded that charge. However, [redacted] and her friend [redacted] demanded a $200 refund...
because they claimed they never received a note from us and wanted to be refunded for June and July, but per our 30 day cancellation guidelines, the June charge was to be made on their account. We encourage [redacted] to continue to keep the lines of communication open with our studio should she feel differently.