Orange County Register

to go on line and voice my opinion before I cancel my subscription. It is bad enough that I have to go to two news stations to get the complete news but the paper is no longer reporting fairly or completely. I just want reporters to be reporters!. There is good and bad on both sides of politics but we are all Americans. So lets get all of it not just a one sided opinion Thank you.

VERY VERY disappointed ! Most Sunday's our papers is wet,torn or missing. Today I called early 8 AM and asked for another paper. NEVER received it. No wonder your company is suffering. Please care about your customers!

We apologize for the inconvenience we caused with the delivery service beyond the desired stop dateBased on the information provided in the complaint we have stopped the subscription service effective 1/11/

Revdex.com: Today, April 8th 2015, I received a check from the OC Register for the amount due to me In reference to complaint ID [redacted] , I consider this complaint resolved.Thank you very much for your assistance Without your help I may never have received my refund Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Wed, Feb 4, at 5:PMSubject: Re: You have a new message from the Revdex.comTo: "[email protected]" I received my checkThank you

We have contacted the subscriber to confirm that we have corrected the issue and apologized for any inconvenience we may have caused with the missed deliveriesWe will follwith the consumer to verify delivery and escalate this matter until it is completely resolvedA credit has been processed for all of the missed delivery days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] PS: Although the resumption of newspaper delivery has begun, I'm waiting a couple of weeks before a desired level of comfort is complete Numerous complaints of sporadic delivery have been made against the OC Register and want to make sure that doesn't occur with my delivery It took 1/months to get my first paper redelivered, hence my apprehension in saying everything is back to "normal"

We have contacted the subscriber to confirm that we have corrected the issues of missed deliveries and wet papersWe will follwith the consumer to verify delivery and escalate this matter until it is completely resolvedA credit has been processed for all of the missed delivery days

We have made several attempts to contact the subscriber to confirm that we have corrected the issue and apologize for any inconvenience we may have caused with the missed deliveriesWe will follwith the consumer to verify delivery and escalate this matter until it is completely resolvedAs requested the subscriber has been credited for all of the missed delivery days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Resolved: Action taken refund processed to credit card on 12/19/for $Service customer is now receiving the paper every day [redacted]

Please close complaint [redacted] as the business has resumed my subscription distribution Thank you Revdex.com

Our records show a subscription account in the name of [redacted] ** ***The customer's last payment was debited on 3/30/in the amount of $162.86, for the week service period 3/27/– 3/26/The payment amount was adjusted for the service period that was not delivered October – March and refunded to the customer’s credit card effective 12/18/Please allow up to days to receive the refunded amount of $to the credit card account

We have made a second attempt to contact the subscriber to confirm that the refund check is scheduled to be mailed to the customer at the address listed in the complaint on 2/12/We will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I received my Sunday paper on December 14, The OC Register has credited my account I will however, not consider that this resolution satisfactory until my deliveries become routine If the deliveries continue, and if the credit has been made to my account, I will then and only then consider this complaint resolved Please note you gave me only the choice of yes its resolved or no it isn't, so I felt the need to revise your standard letter because my stand is somewhere in between the two choices Regards, [redacted]

We have contacted the subscriber and verified that we have corrected the issue with missed deliveries on this route with the exception of one missed dayWe will follwith the customer to verify that the issue with missed deliveries has been completely corrected and escalate this matter until it is resolved As requested we have processed a credit adjustment to the account as of November 19, We apologize for any inconvenience we may have caused with missed deliveries

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

As requested the refund check in the amount of $was mailed to the address listed on the account on 4/6/Please allow up to days to receive your refundWe will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved

Our home delivery routes have been transitioned to a new distribution companyThe majority of these routes are covered by permanent carriers who have the familiarity and experience to deliver to hundreds of homes and apartments before sunriseHowever, some of these routes are covered by temporary or brand new carriersThey are often ill-equipped to handle the arduousness of the taskThe routes have dozens of special instructions, such as gate codes, vacation holds or specific placement of the paper Over the course of the last six weeks, the new distribution company and the independent distributors have faced a number of challenges – most notably the shortage of qualified applicants and turnover among temporary driversWe have made a number of recent adjustments that will provide relief in the days and weeks ahead – e.g., sourcing professional carriers with existing knowledge of the affected areas and opening a new distribution center that is centrally located to where delivery problems persist Our goal in the days and weeks ahead is to make things right, and we are making rapid progressWe apologize for any inconvenience we have caused with the missed deliveries