The business has responded Please see below: I spoke with [redacted] , today July **, I advised him that I will override the Cash Only flag and allow him to re-enroll in Automatic Bill Payment due to his unique situationDuring our converation, he did not have his new routing and account number on handI explained that he will call the call center to re-enroll with his new banking information [redacted] did not receive the Returned Item letters and Automatic Bill Payment removal letterI sent copies of these letters to him through the mailI also explained to him that this will not affect his credit scoreForm our conversation, it does seem that [redacted] was satisfiedI hope that going forward he will only have positive experiences with Rockland Electric
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The business has responded Please see below: I spoke with [redacted] We updated his financial statement which showed that he no longer qualifies for the payment agreement he used to be onI advised that I would be happy to give him a new payment agreement but I would need for him to make a payment towards the balance before activating the agreement [redacted] agreed to pay his current bill of $to activate the new payment agreement of $installments in addition to his monthly billsHe understood and agreed to the terms of his new agreement and thanked me for my assistance
The business has responded Please see below: I spoke to [redacted] , who apologized for filing the complaintAfter some research, it seemed to be an error stemming from her bank not Orange & RocklandShe states she will retract her complaint with the Revdex.com & again apologized for the the mistakeShe thanked us for our services and consideration
The business has responded Please see below: I spoke with [redacted] , today July **, I advised him that I will override the Cash Only flag and allow him to re-enroll in Automatic Bill Payment due to his unique situationDuring our converation, he did not have his new routing and account number on handI explained that he will call the call center to re-enroll with his new banking information [redacted] did not receive the Returned Item letters and Automatic Bill Payment removal letterI sent copies of these letters to him through the mailI also explained to him that this will not affect his credit scoreForm our conversation, it does seem that [redacted] was satisfiedI hope that going forward he will only have positive experiences with Rockland Electric
Revdex.com:At this time, I have not been contacted by Orange and Rockland Utilities Incregarding complaint ID [redacted] .Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The business has responded Please see below: I spoke with [redacted] We updated his financial statement which showed that he no longer qualifies for the payment agreement he used to be onI advised that I would be happy to give him a new payment agreement but I would need for him to make a payment towards the balance before activating the agreement [redacted] agreed to pay his current bill of $to activate the new payment agreement of $installments in addition to his monthly billsHe understood and agreed to the terms of his new agreement and thanked me for my assistance
The business has responded Please see below: I spoke to [redacted] , who apologized for filing the complaintAfter some research, it seemed to be an error stemming from her bank not Orange & RocklandShe states she will retract her complaint with the Revdex.com & again apologized for the the mistakeShe thanked us for our services and consideration