Oral and Maxillofacial Surgeons

To Whom It May Concern:In reference to complaint ID [redacted] , we were made aware of the patient's mother's complaint in reference to monies due us on the patient account The last statement we sent in reference to this account was 11/21/We adjusted the full amount due on the patient account leaving the balance at $ This adjustment was performed on 11/25/ No further statements will be sent for this patient account.Todd C***Practice Manager

To Whom It May Concern:
This letter is in response to the letter sent to Revdex.com by Oral and Maxillofacial Surgeons P.C stating that I never contacted them regarding how I was billedThis certainly is not the caseI sent them a certified letter on January 21,and signed by their office on February 2,(attached)This letter explained in detail how the visit played out which is exactly what I had also written to Revdex.com in my complaintI feel strongly that this practice is not honest in the way they do business or keeping the patient informedThey said they left us a message on our home phoneThis is not the caseDue to my husbands line of work he must check voicemail on a daily basisThere was no message leftIt is clear to me by their response that they are in fact conducting their practice in an unethical wayFor them to say I did not try to contact them is a lie, In my letter I asked them to do the honest thing and write off the additional amount they were billing my son of $Please feel free to contact me if you have any questions at ###-###-####
Thank you,
*** ***

To Whom It May Concern:In reference to complaint ID [redacted], we were made aware of the patient's mother's complaint in reference to monies due us on the patient account.  The last statement we sent in reference to this account was 11/21/2016. We adjusted the full amount due on the patient...

account leaving the balance at $0.00.  This adjustment was performed on 11/25/2016.  No further statements will be sent for this patient account.Todd C[redacted]Practice Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution, with a zero balance, is satisfactory to me.  
Regards,
[redacted]

RE: Complaint ID [redacted]To Whom It May Concern:
This letter is in response to a letter of complaint submitted February 9, 2015, by [redacted], mother of the patient who is a legal adult. The following is a summarization of the billing process our practice engaged in with the...

patient. On July 21, 2014, the patient visited our office for a consult for wisdom teeth removal. After we received the insurance information from the patient we contacted his insurance company to receive his estimated benefits based upon the proposed services to be performed. The patient’s insurance company informed us that, based upon his benefit level and the deductible he is required to pay towards his benefits, his estimated balance at the time of the procedure would be $773.60. On July 24, 2014 a message was left on the patients home voicemail informing them of the monies due at the time of the procedure and that the amount due was an estimate based upon information we received from their insurance company. Since we have a contractual agreement with the patient’s insurance company, we are obligated to collect from the patient what their insurance company determines they would owe us based upon their benefit level. Any Oral Surgeon that the patient might visit would be under the same obligation if they were a participating provider with the patients insurance. After the procedure was performed we submitted a claim to the patients insurance company, and they determined, based upon the patients benefit level, that the patient owed us an additional $398.40, Again, that is the reason we always inform the patient that what their insurance company informs us they are required to pay at the time of service is an estimate only. This is also clearly outlined in the financial paperwork the patient is given to review and sign. We never received a direct complaint from [redacted] or the patient. Had they contacted us directly, we would have been glad to work with them in reference to the balance due us as determined by their insurance. Suffice it to say that we would be happy to write the remaining balance off and clear the patient of any debt owed us, just as we would have done had we been contacted directly. If you have any questions, or require further information, please contact our Practice Manager, Todd C[redacted] at [redacted].