Oracle America, Inc.

Initial Business Response /* (1000, 10, 2015/08/24) */
We sincerely appreciate your feedback on Java. We take this sort of input very seriously. We look at the full range of feedback provided by enterprise customers and consumers alike, and work to strike a balance between widely varying...

views on Java ease of use and functionality including optional offers.

Information about the Yahoo Optional Offer and a link to instructions for changing your Search or Home Page settings are available at http://www.java.com/yahoo . Instructions on how to uninstall Java is available at http://www.java.com/en/download/uninstall.jsp (for Java on Windows) or http://www.java.com/en/download/help/mac_uninstall_java.xml (for Java on Mac OS X).

The "Contact Us" link at the bottom of every Oracle.com web page provides phone numbers for technical support for Oracle customers. The java.com web site is intended for Java users who might not otherwise be Oracle customers, and offers other support options to end-users including free self-help. For personal assistance, we have a partnership with LivePerson who provides support services for a fee. Refer to http://www.java.com/en/download/support.jsp for more information.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Oracle has just sent a "stock response" about Java, not at all a specific response to my complaint about the unwanted impossible-to-remove Yahoo software that has infected one of our business computers. Totally irresponsible stonewalling on Oracle's part. Deal with the specifics of this complaint, Oracle. It is something that many people are complaining about!
Final Business Response /* (4000, 14, 2015/09/22) */
Instructions on how to remove the Yahoo New Tab browser extension are available at http://help.yahoo.com.
Releases of Java may provide a third party sponsor offer for users to install. For future reference, ff you wish to install Java without being presented any third party sponsor offers, you can de-select the offer during installation or refer to these instructions to suppress sponsor offers whenever installing/updating Java: http://www.java.com/en/download/faq/disable_offers.xml.
Final Consumer Response /* (4200, 16, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Basically you have just admitted your liability in this issue, essentially stating that a post-facto procedure is necessary to remove this "third-party" virus. Once again you are not answering my complaint specifically but instead using a pro-forma hit-the-key response. What do you mean by a "little older" computer? Is that your lame excuse? The more that this complaint proceeds, the more it reveals how dishonest your self-serving game is. Let me ask you a simple question: Are your receiving monetary compensation from Yahoo for loading this surreptitious material on our computers?

Initial Business Response /* (1000, 5, 2015/04/29) */
The customer's issue has been resolved and avenues for future freeware support detailed.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We got...

VirtualBox to work.

Initial Business Response /* (1000, 5, 2015/11/18) */
Dear Ms [redacted],
Our Customer Advocacy Manager, [redacted] has tried contacting you several times and has left her contact details via vmail. Is there a better phone number for [redacted] to reach you at? Or let me know if you prefer...

that she emails you.
Thank You Ms. [redacted] - we look forward to hearing back from you at your earliest convenience.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company called me right after I sent mg complaint and they heard me out on all my complaints, however, did not resolve one. In fact, I was misguided in purchasing gift cards to find out they do not work with the system. The gift cards were $525.00. I have left a voidemessage to the person to initially responded to me and I will wait to see if she responds.

Initial Business Response /* (1000, 9, 2015/12/10) */
Dear Ms. [redacted],
I am in receipt of your complaint. Thank you for bringing this to our attention. Someone will be in contact with you soon.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 11,...

2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is polite, but there is no resolution. Mr. [redacted] informed me that someone will be in contact with me soon.

Initial Business Response /* (1000, 23, 2015/10/23) */
I am in receipt of your complaint. Thank you for bringing this to our attention. Someone will be in contact with you soon.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 25, 2015/10/27) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
no one has contacted me yet. thanks
Final Business Response /* (4000, 33, 2015/11/12) */
Dear Ms. [redacted],
Oracle Support has now resolved all but one of the cases that you submitted and is in the process of scheduling an engineer to resolve the last remaining issue on-site at your restaurant.
Thank You,
[redacted]
Final Consumer Response /* (2000, 35, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes everything as been resolved. I still do not think it is acceptable that you pay for a $4000.00 24 hour a day maintenance package and it takes me going to the Revdex.com to get 3 month old cases resolved.
Thank you Revdex.com for being there because without you I'd still be on hold!!!