Optimus Enterprise Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Your unit has already been sent outTracking number via UPS is ***Optimus Enterprise

The unit has already been shipped and receivedThe unit was delivered on 4/21/UPS tracking #***Please let us know how else we can assist you in this matter.Thank youOptimus Enterprise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have refused the shipment of the new item since I fear that it would have the same issues as the original and then I would be back in the same boat again. UPS was told NOT to deliver it as it was being refused. I was evicted from my home last Wednesday and therefore I can't and won't accept anything that may have the same faults.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Optimus Enterprises needs to conduct an investigation into the problems associated with their product (model # H-5232), and find a way to rectify the issues associated with said product (model # H-5232).  It is not fair to the American public when a company causes consumers to waste their hard-earned money by continually manufacturing defective products... and acts as though it cares nothing about the quality of its products!]
Regards,
[redacted]

Revdex.com:
I indeed received the new heater from Optimus as promised this past week. Thank you so much for bringing this problem to an amicable resolution! I truly appreciate your intervention.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I have not yet had any form of a letter or monies from this business regarding payment on this complaint.
Regards,
[redacted]

May 7th, 2015[redacted]Revdex.comServing San Diego, Orange & Imperial Counties4747 View Ridge Ave #200Sand Diego, CA 92123-1688Dear [redacted],This letter is in response to the notice regarding complaint ID [redacted] concerning the noresponse letter. Our company did not...

receive any notice regarding this complaint via mail.We did receive a notice via e-mail in our spam folder which was not seen till we receivedthe notice letter.We were in contact with the individual issuing the complaint and have long resolved thismatter. We would appreciate it if the complaint could be re-opened so that we can submitour response regarding the matter. If not, please let us know if there are other ways toresolve this "low rating" issue.In the future, please notify us through mail when there is a complaint regarding ourcompany. We would like to avoid the same issue from reoccurring.Sincerely,Optimus Enterprise, Inc.Service Department2201 E. Winston Road Unit #JAnaheim, CA 92806T: 714-956-1300 F: [email protected]: No response notice and the Standard Business Questionnaire

Thank you for your submission on our product.We carry a one-year warranty on our products.  Within one year, we can repair or replace the unit free of charge as long as the unit is sent back to us.  Within the retailer's return period of 30 days, the customer should return to the retailer...

for a full refund or exchange.The item was purchased on 10/9/14, the phone call was made on 10/24/14, which is within the 30 days.  If she had called us, we would have instructed her to contact her retailer to return the unit or exchange it.We do not have the product here, customer states that she sent the product back to us.  It has not been received as of today, 12/2/14.If the customer would like to send the unit back to us, we can repair or replace the unit, free of charge.Our warranty information in the user manual is attached for your reference.Thank you,[redacted]Accounts Manager

Hello,This is in response to case ID [redacted].  We will be refunding the disputed amount of $95.99 to the customer.Thank youOptimus Enterprise

Hello,This is in reference to complaint ID [redacted]. The unit was processed on the 8th, and shipped on the 16th. The package arrived on the 22nd of December. [redacted] tracking is [redacted]. The unit should have been received by the customer already.In regards to the shipping cost, we are not...

able to reimburse for the shipping that the customer paid as we have already waived the return shipping charge. Our warranty does not cover any of the shipping. For more information regarding our warranty, please visit our website at http://www.optimusent.com/Customer%20Service.html or refer to your owner's manual.Thank you,Optimus Enterprise, Inc.Service Department[redacted]T: [redacted], F: [redacted]E-mail: [redacted]

Dear Revdex.com,This is in regards to complaint ID: [redacted]. We have spoken to the customer via phone. We are unable to fulfill his request in sending him a free heater. The unit must be purchased from a retailer. If there are any issues with the heater, the unit may be mailed to us for repair/replacement...

under our warranty.Sincerely,Optimus Enterprise, Inc. Service Department 2201 E. Winston Road Unit #J Anaheim, CA 92806 T: 714–956-1300 F: 714-956-1311 [email protected]

RECEIVED MAR 22Optimus Enterprise, Inc 2201 E. Winston Rd. Unit J Anaheim, CA 92806 TEL: 714-956-1300 FAX: 714-9561311March 16, 2017Revdex.com San Diego, Orange & Imperial Counties 4747 Viewridge Ave #200 San Diego, CA 92123Dear Revdex.com,This is in reference to complaint ID [redacted]. We...

are not able to provide a refund for the unit mailed back to us. We can only repair or replace the unit under our warranty. This was explained to the customer when she contacted us previously prior to her mailing the unit in to us. For more information regarding our warranty, please refer to the instructions manual or visit our website at www.optimusent.com. A replacement unit has already been mailed out by UPS to the customer.Sincerely,Optimus Enterprise, Inc. Service Department 2201 E. Winston Road Unit #J Anaheim, CA 92806 T: 714-956-1300 F: 714-956-1311 Service(a)optimusent.com

Purchased Warm air humidifier Model U-32000 in Dec of 2017, Refill light doesn't turn off, So unit won't restart. Only worked for one month. Very disappointed in this product.

Review: Portable heater returned after a safety recall. After numerous communications, heater was never replaced and return shipping cost was never refunded as promised.Desired Settlement: Heater replacement and shipping cost refund.

Business

Response:

May 7th, 2015[redacted]Revdex.comServing San Diego, Orange & Imperial Counties4747 View Ridge Ave #200Sand Diego, CA 92123-1688Dear [redacted],This letter is in response to the notice regarding complaint ID [redacted] concerning the noresponse letter. Our company did not receive any notice regarding this complaint via mail.We did receive a notice via e-mail in our spam folder which was not seen till we receivedthe notice letter.We were in contact with the individual issuing the complaint and have long resolved thismatter. We would appreciate it if the complaint could be re-opened so that we can submitour response regarding the matter. If not, please let us know if there are other ways toresolve this "low rating" issue.In the future, please notify us through mail when there is a complaint regarding ourcompany. We would like to avoid the same issue from reoccurring.Sincerely,Optimus Enterprise, Inc.Service Department2201 E. Winston Road Unit #JAnaheim, CA 92806T: 714-956-1300 F: [email protected]: No response notice and the Standard Business Questionnaire

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

The unit has already been shipped and received. The unit was delivered on 4/21/15. UPS tracking #[redacted]. Please let us know how else we can assist you in this matter.Thank youOptimus Enterprise

Review: I have purchased two (2) of your heaters this year and neither one is working. I swore when I purchased the first one I would never buy your product again, I failed to read who manufactured the heater when I purchased it. I have heaters from Sunbean & Lasko that I've had for several years and they still work. I will never recommend or buy another product that carries the name Optimus, furthermore I'm considering contacting the Revdex.com. This is ridiculous two of your products that failed to work in a year. Optimus Convection and Radiant Heater Model H-5301, Optimus Oscillating Fan Heater with Digital Touch Screen Control H-1410. Heaters fail to work, run for a couple of days and now fail to come on. This was sent to the Optimus Company on October 24, 2014 and have not received the courtesy of a reply.Desired Settlement: Return both heaters free of charge and received replacement heaters.

Business

Response:

Thank you for your submission on our product.We carry a one-year warranty on our products. Within one year, we can repair or replace the unit free of charge as long as the unit is sent back to us. Within the retailer's return period of 30 days, the customer should return to the retailer for a full refund or exchange.The item was purchased on 10/9/14, the phone call was made on 10/24/14, which is within the 30 days. If she had called us, we would have instructed her to contact her retailer to return the unit or exchange it.We do not have the product here, customer states that she sent the product back to us. It has not been received as of today, 12/2/14.If the customer would like to send the unit back to us, we can repair or replace the unit, free of charge.Our warranty information in the user manual is attached for your reference.Thank you,[redacted]Accounts Manager

Review: Per instructions from the service department of this company, I return my Optimus heat dish to their facility, paid $21.00 for shipping cost, and never received the unit back.

I've attempted to contact the company by phone and email and have gotten no results. the phone line is unoperatable. It discconects after a long pause of static noise. Also, there has been no retiurn of emails.Desired Settlement: I would like to receive the unit back repaired to my satisifaction or receive the 20.50 for shipping costs of the broken unit.

Business

Response:

Your unit has already been sent out. Tracking number via UPS is [redacted]Optimus Enterprise

Review: I purchased a tower fan model F-8501. It completely stopped working within 2.5 weeks of purchase. I returned it thru the company I bought from & purchased ANOTHER fan. Same model was purchased, Again failed within 3 weeks. Repeated the return process as already mentioned. I then purchased ANOTHER fan same model. Failed again after 2 months. I called Optimus, was told how to return to the fan, what to include, etc.. It is also on their website.

I returned the defective fan thru USPS on February 12 2015, with my reciepts, a check for $15 for shipping to me and

my info.

Today November 6 2015 I still have no fan, no refund. I never heard from the company.

So I called them on 10/28/15, company stated I needed to email them the proof of postage & fan Model #.

I did email them the info requested on 10/29/15 . It has been 9 days and have no correspondence from them still.Desired Settlement: At least make contact with consumers regarding anything. Either a call, email or letter concerning buyer issues.

Or acknowledge that consumers have tried to make some sort of contact.

Business

Response:

Hello,This is in response to case ID [redacted]. We will be refunding the disputed amount of $95.99 to the customer.Thank youOptimus Enterprise

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have not yet had any form of a letter or monies from this business regarding payment on this complaint.

Regards,