Optimal Owner Care

Dear Revdex.com and Consumer, We apologize if there is any communication or language barriers, however as our last email stated - the consumer was promptly removed from any and all calling, mailing, marketing and/or contact lists we and/or our affiliates haveWe are in full compliance with all federal regulations in regards to this matter Unfortunately we do not have the ability, authority or omnipotence to do anything about any other company, organization or individual that may or may not be contacting the consumer with the referenced contact information and therefore we cannot and will not be held liable for removing the consumer from calling, mailing, marketing and/or contact lists that belong to entities that are beyond our control We hope the Revdex.com and the consumer can both understand the logic of this and that we can finally resolve this rather simple complaint that has been drawn out for absolutely no reasonOur company has already done everything asked of it and is an outstanding member of the Revdex.com Accredited business communityWe are committed to excellence with our clientele and prospective clientele and it is our hope that this issue can be resolved swiftly, satisfactorily and in a civilized manner Thank you, Optimal Owner Care Managment Campus Dr, Ste Irvine, CA

To Whom it May Concern,
Our organization is a rental and management agency that works in partnership with Wyndham Vacation Ownership (WVO) ownersWe have no affiliation with Wyndham Worldwide, its affiliates/subsidiaries or any other third party company that may be
contacting Mrs*** ***
According to our records, Mrs*** *** is not a client of ours, we have never had a working relationship (as a client or potential client) and based on the contact information provided by the Customer, we do not have her contact information on record at all in our internal systems
That being said we do primarily market via telemarketing and it is our intention to contact confirmed Wyndham Vacation Ownership (WVO) owners that would like to receive more information about the rental and management services that our company providesWe have taken the necessary action to ensure that the contact information provided by Mrs*** *** was immediately flagged as "Do Not Call" and "Do Not Contact" in accordance with telemarketing regulations within our internal systemsThe contact information we were provided by the Revdex.com is as follows:
Mrs*** ***
*** *** **
*** ** ***
Daytime Phone: ###-###-####
E-mail: ***@hawaii.rr.com
If Mrs*** *** would like to provide any additional contact phone numbers, email address or addresses that we can mark as "Do Not Call" or "Do Not Contact" as well, we would be happy to obey
We cannot however control the actions of Wyndham Worldwide, its affiliates/subsidiaries or any other third party companies that work with Wyndham Vacation Ownership (WVO) owners and therefore our actions will not remove the Customer from any other organizations call listsThat is beyond our control, unfortunately
The Company is focused on providing world class customer service and is therefore dedicated to resolving any and all issues in regards to clients and non-clients alikeWe are happy to discuss this matter further if needed - although if this resolves the matter, then the Company would like to formally request that this Complaint not be posted on it's public profile with the Revdex.com - citing the fact that we have no, and have never had a working relationship with Mrs*** *** at the contact information she providedWe are happy to produce any and all related documents to support this claim
It is the belief of our Company that Mrs*** *** receives many phone calls from a variety of telemarketing organizations looking to work with Wyndham Vacation Ownership (WVO) owners and she may very well have mistaken ours for another third party agency - the only exception to this belief would be in the case that Mrs*** *** was called from our organization on a different phone number then was provided and therefore further investigation is needed
Sincerely,
*** ***
Senior Client Acquisitions Manager
Optimal Owner Care, Inc
###-###-####
Campus Dr #
Irvine, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.REMOVE FROM MAIL LIST!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Revdex.com and Consumer,
 
We apologize if there is any communication or language barriers, however as our last email stated - the consumer was promptly removed from any and all calling, mailing, marketing and/or contact lists we and/or our affiliates have. We are in full compliance with all federal regulations in regards to this matter.
 
Unfortunately we do not have the ability, authority or omnipotence to do anything about any other company, organization or individual that may or may not be contacting the consumer with the referenced contact information and therefore we cannot and will not be held liable for removing the consumer from calling, mailing, marketing and/or contact lists that belong to entities that are beyond our control.
 
We hope the Revdex.com and the consumer can both understand the logic of this and that we can finally resolve this rather simple complaint that has been drawn out for absolutely no reason. Our company has already done everything asked of it and is an outstanding member of the Revdex.com Accredited business community. We are committed to excellence with our clientele and prospective clientele and it is our hope that this issue can be resolved swiftly, satisfactorily and in a civilized manner.
 
Thank you,
 
Optimal Owner Care Managment
2465 Campus Dr, Ste 150
Irvine, CA 92612