Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but I want you to get the facts straight I have additional comments about their assessment of the situation:1> I did realize there was a cost difference that I was willing to payI didn't expect frames outside the insurance choices to be free as the owner stated.2> I did not choose rimless frames but semi-rimlessThese are the same type of glasses I have been wearing with plastic lenses for over yearsI was simply told that the owner refused to make them and that was thatNo refund was allowed as per that phone conversation.3> I spoke with J [redacted] over the phone and asked me to wait a few days before I would come in to make a different selection to see if he could find frames from their other store I might like that would work within their parametersHe said he would call me and never did Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but I want you to get the facts straight I have additional comments about their assessment of the situation:1> I did realize there was a cost difference that I was willing to payI didn't expect frames outside the insurance choices to be free as the owner stated.2> I did not choose rimless frames but semi-rimlessThese are the same type of glasses I have been wearing with plastic lenses for over yearsI was simply told that the owner refused to make them and that was thatNo refund was allowed as per that phone conversation.3> I spoke with J [redacted] over the phone and asked me to wait a few days before I would come in to make a different selection to see if he could find frames from their other store I might like that would work within their parametersHe said he would call me and never did Regards, [redacted]