Failure to safeguard my phone records and credit card information TCI long distance has failed for several month to prevent fraudulent calls from my account despite my complaint by email of unauthorized calls from my accountI was forced to cancel my service with TCI and while TCI has promised to reimburse me for the unauthorized calls over months ago, the company has failed to reimburse me despite me monthly reminders/emails
I have called this company times to ask them to cancel my service and send me a final bill because Verizon is my long distance company They refuse I initially called Opex October to cancel because I have Verizon and they agreedI also asked for a final bill and I never received a final billI called times last year and kept telling Opex that I have Verizon as my long distance companyI was told that I have to pay the rest of the bill FIRST before they cancel the serviceI told Opex noCancel my service and send me a final bill to payThey refused each timeThey last time they refused was October of I told them I will only pay past due amountsI sent them one payment for $and when I saw it was not credited and Opex said they did not receive it, I refused to send anymore payments
This company has plummeted in customer service They don't speak English so I can't understand what they are saying I tried to sign back up after being with another carrier for a few years and now they tell me I have to call my local phone company to do that when I've never had to do that in the past They told me I was signed up two months ago but I am still connected to my old service I was talking to a customer service rep and she just put me on hold and never returned
I had been a long time user of Opex long distance, however, I decided to change long distance to my local phone service company in Opex continued to bill me with basic service charges and taxes and has now reached $100+ I have attempted to cancel but the bills keep coming every monthI want it to stop and may need the [redacted] Public Service Commission to get involved
Failure to safeguard my phone records and credit card information TCI long distance has failed for several month to prevent fraudulent calls from my account despite my complaint by email of unauthorized calls from my accountI was forced to cancel my service with TCI and while TCI has promised to reimburse me for the unauthorized calls over months ago, the company has failed to reimburse me despite me monthly reminders/emails
I have called this company times to ask them to cancel my service and send me a final bill because Verizon is my long distance company They refuse I initially called Opex October to cancel because I have Verizon and they agreedI also asked for a final bill and I never received a final billI called times last year and kept telling Opex that I have Verizon as my long distance companyI was told that I have to pay the rest of the bill FIRST before they cancel the serviceI told Opex noCancel my service and send me a final bill to payThey refused each timeThey last time they refused was October of I told them I will only pay past due amountsI sent them one payment for $and when I saw it was not credited and Opex said they did not receive it, I refused to send anymore payments
This company has plummeted in customer service They don't speak English so I can't understand what they are saying I tried to sign back up after being with another carrier for a few years and now they tell me I have to call my local phone company to do that when I've never had to do that in the past They told me I was signed up two months ago but I am still connected to my old service I was talking to a customer service rep and she just put me on hold and never returned
I had been a long time user of Opex long distance, however, I decided to change long distance to my local phone service company in Opex continued to bill me with basic service charges and taxes and has now reached $100+ I have attempted to cancel but the bills keep coming every monthI want it to stop and may need the [redacted] Public Service Commission to get involved