Open Road Subaru

Complaint: [redacted] I am rejecting this response because:The Warranty is know on record with [redacted] ***But it was incorrectly filed by the dealerThe GM Micheal M [redacted] sold me year, extended warranty with [redacted] that should pick up after the expiration of my factory year/ 36,mile warranty with Subaru.....But [redacted] as informed me that the warranty was to run concurrently with my factory warranty and is almost expired! Why would a buy a warranty when I already had a factory warrantyI am very concerned Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] warranty is confirmed by [redacted] and can be referenced with contract # [redacted] The warranty company explained that they had an internal administrative issue but confirmed the policy is active.Sincerely,Missi C [redacted]

** *** your contract was incorrectly administered by *** ***It has been amended to reflect years or 60K milesWe have been working with their Executive Team to correct the term and received confirmation that it’s been done.Sincerely,Missi C***

Susan P[redacted] Controller of Open Road Chevrolet, reached out directly to [redacted] stating that a check was issued in April to the bank. We followed up on to learn the check was never cashed. I've attached a copy of the original check for your information. Please see below the correspondence from...

Ms Piltz to [redacted].Sincerely,Missi C[redacted] Good Morning [redacted] I tried reaching out to you, via telephone [redacted], in regard to the cancellation of your StayNU warranty policy. Attached you will find a copy of the check we issued to [redacted] for that cancellation. We found that as of today, it has not cleared our bank, so we placed a stop payment on it. We will issue another, but want to make sure it is applied correctly to your account.Can you please provide me with either a payment coupon - or your account number, and the address you send your payments to? We will send you a copy of the check and the overnight tracking number, if you have a street address, or a copy of the postage paid envelope if we are sending to a PO Box, for your records. I apologize for the inconvenience this has been to you. Below you will find my personal cell phone number should you need any other assistance. Best Regards, ---Susan M. P[redacted]ControllerOpen Road Auto Group[redacted]

Complaint: [redacted]
I am rejecting this response...

because:The Warranty is know on record with [redacted]. But it was incorrectly filed by the dealer. The GM Micheal M[redacted] sold me 2 year, 24000 extended warranty with [redacted] that should pick up after the expiration of my factory 3 year/ 36,000 mile warranty with Subaru.....But [redacted] as informed me that the warranty was to run concurrently with my factory warranty and is almost expired! Why would a buy a warranty when I already had a factory warranty. I am very concerned. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] warranty is confirmed by [redacted] and can be referenced with contract # [redacted] The warranty company explained that they had an internal administrative issue but confirmed the policy is active.Sincerely,Missi C[redacted]