Open Road BMW

Review: I purchased a car with a front bracket in NJ. It is required to have a bracket and the dealership told me they didn't have one that fit, but I could purchase one and they would refund the cost. I did that, and they will not refund the cost of the bracket. I personally drove the receipt to their office and hand delivered it to the manager and they said they lost it and the burden is on me to keep tracking them down, to reprovide another receipt cause, "you know, stuff happens". They are simply trying to not pay me the $55 they agreed to pay for selling a $26,500 car without a bracket.Desired Settlement: They mail me [redacted] check without further hassle. No call is needed and no further explanation, just the check they agreed upon.

Business

Response:

[redacted], General Manager of Open Road BMW, will personally reach out to the customer and correct the situation.

Kind regards,

Review: Back in May I had purchased a used X3 from Open Road in Edison. When I came back for my plates, they told me they did not have my title but that “it would come separately and within two weeks”.

That sounded odd, as how could they have the plates, and registration but not the title?

That was June. It is now September, and they still have not gotten me my title. I called several times, left a message for the sales person, and even sent a similar email to the open road bmw website.

No response from them. I guess now that they have sold me a car, they don’t really care.

Can you please look into this and help me out? I appreciate it. My cell phone is ###-###-####.Desired Settlement: Provide me with a title to the car.

Business

Response:

Mr [redacted] and [redacted], General Manager of Open Road BMW, just spoke on the phone moments ago. Mr [redacted] assured him that the title will be located and he will personally expedite the process. It is our understanding that the title may have been sent to BMW Financial Services in error. We will meet the desired resolution in a timely manner.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. The title was sent to me, and I consider the matter closed.

Regards,