Open Road Auto Group

Ed R [redacted] General Manager of Open Road Volkswagen of Bridgewater, tried calling [redacted] yesterday but was unable to leave a message as his vm was fullHe sent a text explaining that he will handle the situation personally from this pointIt is our policy to release the funds once we receive them from the warranty companyAs a gesture of good will Mr R [redacted] has authorized the accounting office to issue a check to [redacted] prior to thatMr R [redacted] left his cell number in the text and will communicate directly with him when the check is ready to be picked up or sent out.Sincerely,Missi C [redacted]

I've tried to reach [redacted] to inquire on the dates he submitted the paperworkI received confiramation for Volkswagen's Office manager that the " [redacted] warranty was documented as cancelled in their system ojn Friday,9/22/I am trying to find out what the delay wasIt appears to be an administrative delayThe money is sent to the dealership and we in turn issue a check to the customer or to the fiancing bank if the car is being financedIt could be weeks before the check is processedThe office is doing everything they can to expedite itWe will continue to communicate with [redacted] ***.Sincerely,Missi C [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received Ed's text and look forward to Ed contacting me when the refund check is issued
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No one has tried to reach out to me Jonathan K*** asked me to email him to cancel the contact On 2-17-I email him to cancel the contactI have contacted Jonathan on multiple text, email and phone calls about my refund, him just gave me excuses after excusesI stop by the dealership and spoke to Anthony S*** He said he would help me He told me in June that the office manager said the contact was cancelled and that she would call me the next day I never got a call and when I asked him to help me, he said Jonathan would have to handle the refund Jonathan never gets back to me I always have to call him and always the same answer, no answer On 9/22/I contacted the dealer via email and Brian T*** email me back It appears that after I email him, someone cancelled the contact that day I have spoken to *** *** today They told me it was cancelled on 9/22/at 61.84% of my cost $and the dealer will receive a statement from them around 10/15/ I expect a refund amount to be from 2-17- I should not have to paid for a warranty from 2/17/to 9/22/on a car that was turned into VW in March Thank you,*** ***
Regards,
Mark Sorhage

Ed R[redacted] General Manager of Open Road Volkswagen of Bridgewater, tried calling [redacted] yesterday but was unable to leave a message as his vm was full. He sent a text explaining that he will handle the situation personally from this point. It is our policy to release the funds once we receive them from the warranty company. As a gesture of good will Mr R[redacted] has authorized the accounting office to issue a check  to [redacted] prior to that. Mr R[redacted] left his cell number in the text and will communicate directly with him when the check is ready to be picked up or sent out.Sincerely,Missi C[redacted]

I've tried to reach [redacted] to inquire on the dates he submitted the paperwork. I received confiramation for Volkswagen's Office manager that the "[redacted] warranty was documented as cancelled in their system ojn Friday,9/22/2017. I am trying to find out what the delay was. It appears to...

be an administrative delay. The money is sent to the dealership and we in turn issue a check to the customer or to the fiancing bank if the car is being financed. It could be 3 weeks before the check is processed. The office is doing everything they can to expedite it. We will continue to communicate with [redacted].Sincerely,Missi C[redacted]