Open Loop New York

Good Afternoon,upon receipt of the complaint, I sent and email to [redacted] asking him to provide copies of his documentationI spoke to the staff/s that handled his complaint [redacted] never asked for a refund but complained that he was trying to reach the ticket agent that sold to himThe ticket that [redacted] was a one day tour ticket and that is reflected by the price he paid, the statue of liberty express is not a package deal but an add on for $10.The agent give his working cell number and said he never received a call or spoke to [redacted] after the purchaseA one day ticket is $45, the agent gave him a discount of $off each ticket[redacted] admitted he used the ticket on the first day, which means he actually use the product that he purchased.In addition the agent was short changed by $which he had to give back to the company.Again [redacted] was not promised a refund as he used the ticket that he purchased.With all of the above being said, we here at Open Loop do not promote bad customer service and if a refund was requested its process from beginning to end would have taken to business days.As of today with communication between myself, and our Sales Administration Manager with [redacted] a refund of $was refunded to his credit card and a check of $will be sent over to him.Open Loop settlement with [redacted] is a refund amount that he states in his report[redacted] paid for a one day tour and used his purchase for one day by his own admission

Greetings [redacted] We have acknowledged and accepted your claimWe've already began to process the credit card transactions however, in order to complete the reversal we require them to fill out the attached refund formThe other transactions where paid with cash which will be returned through a wire transferThe wire transfer form has also been attached to this responseOnce completed both cash and credit refunds will be posted within 3-business daysWe deeply apologize for the inconvenience, have a great day Warm Regards, Shaimila D [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.as soon as the money has been wired to my accountThe wire transfer information is attached and also mailed directly to the company Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Open Loop New York regarding complaint ID [redacted] .Sincerely, [redacted]

Good Afternoon [redacted] , I have reviewed the complaint and acknowledged the concerns. Unfortunately, we do not process cash refunds in the form of a check for reasons of the following: checks were being lost in the mail, international customers were having a hard time... cashing/depositing and it takes longer (for the customer) to wait for the check through the mail and then cash the check vs. the wire transfer is deposited within 2-3 business days. I have attached our Refund Policy and the wire transfer document for the customer to review and complete. Enjoy the rest of your day!

Greetings [redacted] ***, We have acknowledged and accepted your claim. All transactions for this claim were paid with cash therefore, they will have to fill out the attached wire transfer form and send it back to us with all the required information. Once received the transaction will be... reversed within 3-5 business days. Thank you for your cooperation and have a great day. Best Regards, [redacted]

Good Afternoon,upon receipt of the complaint, I sent and email to [redacted] asking him to provide copies of his documentation. I spoke to the staff/s that handled his complaint. [redacted] never asked for a refund but complained that he was trying to reach the ticket agent that sold to him.... The ticket that [redacted] was a one day tour ticket and that is reflected by the price he paid, the statue of liberty express is not a package deal but an add on for $10.The agent give his working cell number and said he never received a call or spoke to [redacted] after the purchase. A one day ticket is $45, the agent gave him a discount of $5 off each ticket. [redacted] admitted he used the ticket on the first day, which means he actually use the product that he purchased.In addition the agent was short changed by $10 which he had to give back to the company.Again [redacted] was not promised a refund as he used the ticket that he purchased.With all of the above being said, we here at Open Loop do not promote bad customer service and if a refund was requested its process from beginning to end would have taken 5 to 7 business days.As of today with communication between myself, and our Sales Administration Manager with [redacted] a refund of $120 was refunded to his credit card and a check of $30 will be sent over to him.Open Loop settlement with [redacted] is a refund amount that he states in his report. [redacted] paid for a one day tour and used his purchase for one day by his own admission.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this "refund" resolution is satisfactory to me but the travel agency is providing wrong details. But I want to mention the agency or the agent is providing misleading informationI have the contact details of the agent and have the call history when we called the agentWhile purchasing the tickets everything was verbal on the road near PABT. There have been lot of reviews on internet shared by users for open loop agents selling tickets on roadside and cheating to peopleThere have been lot of claims submitted my agent.
However I am advised that refund is initiated and waiting for it. But in the end I am happy because I am getting my refund and appreciate Revdex.com cooperation and coordination.
Sincerely,
*** ***

Good Afternoon ***,
I
have reviewed the complaint and acknowledged the concerns Unfortunately, we do not process cash refunds in the form of a check for reasons of the following: checks were being lost in the mail, international customers were having a hard time cashing/depositing and it takes longer (for the customer) to wait for the check through the mail and then cash the check vsthe wire transfer is deposited within 2-business daysI have attached our Refund Policy and the wire transfer document for the customer to review and complete Enjoy the rest of your day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good Morning, All complaints that require a refund is processed through our customer service department.** *** was asked to produce her bank information so we can process a wire transfer to her with in three business days, we cannot issue a refund on a credit card because of the system, only if the card was used in the initial transaction it could be refunded.I very rare cases where the customer do not have a bank account or credit card a check can be issued.if the customer refused to give her bank information, then the process takes a longer period of time.We do not keep cash in house for such as this a very unsafe practice, we have not refused to give her a refund. my land line is ###-###-####and my email: *** *** handles the customer refunds, charge backs and the investigations of all complaints.***

Revdex.com:At this time, my complaint, ID *** regarding Open Loop New York has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this "refund" resolution is satisfactory to me but the travel agency is providing wrong details. But I want to mention the agency or the agent is providing misleading informationI have the contact details of the agent and have the call history when we called the agentWhile purchasing the tickets everything was verbal on the road near PABT. There have been lot of reviews on internet shared by users for open loop agents selling tickets on roadside and cheating to peopleThere have been lot of claims submitted my agent. However I am advised that refund is initiated and waiting for it. But in the end I am happy because I am getting my refund and appreciate Revdex.com cooperation and coordination.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I spoke with *** *** *** on Monday, December * and she informed me she received my wire transfer information. She reported she was waiting on two signatures to be received and my refund would be processed within three days. I am awaiting to receive my refund this week. Thank you for your assistance in this matter

Greetings [redacted]   We have acknowledged and accepted your claim. We've already began to process the 3 credit card transactions however, in order to complete the reversal we require them to fill out the attached refund form. The other 6 transactions where paid with cash which will be...

returned through a wire transfer. The wire transfer form has also been attached to this response. Once completed both cash and credit refunds will be posted within 3-5 business days. We deeply apologize for the inconvenience, have a great day.    Warm Regards,   Shaimila D[redacted]

Greetings [redacted],
  We have acknowledged and accepted your claim. All transactions for this claim were paid with cash therefore, they will have to fill out the attached wire transfer form and send it back to us with...

all the required information. Once received the transaction will be reversed within 3-5 business days. Thank you for your cooperation and have a great day. 
  Best Regards, 
  [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Open Loop New York has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.as soon as the money has been wired to my account. The wire transfer information is attached and also mailed directly to the company.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Open Loop New York regarding complaint ID [redacted].Sincerely,[redacted]

Greetings [redacted],  We have acknowledged and accepted your claim. All transactions for this claim were paid with cash therefore, they will have to fill out the attached wire transfer form and send it back to us with all the required information. Once received the transaction will be...

reversed within 3-5 business days. Thank you for your cooperation and have a great day.   Best Regards,   [redacted]