OnTrack Auto Transport

Review: On August 26, 2013, I was looking for an auto transport company to take a car from Oklahoma to Wisconsin. I entered my info into a website that provides referrals for that service. I was contacted by several companies, including OnTrack Auto Transport. I spoke with someone named [redacted] with OnTrack about the price to move the car, whether he was insured and bonded, and when the job could be done. He gave me a price for the job of $600. This wasn't the cheapest quote I had, but [redacted] seemed very customer service oriented, so I gave his company the job. I was told that a $150 reservation fee would be taken and we would pay the driver the remaining $450 when the car was delivered. He sent me a customer agreement by email. The email came from "[redacted]". [redacted] said "Yeah, that's me." I electronically signed the agreement and gave my credit card info for the $150 reservation fee. The $150 fee was taken from my account Sept. 2, 2013, and I got a reciept from OnTrack. The car was delivered Sept. 3, 2013, at which time the driver stated that we owed $500. I immediately contacted [redacted]. Since the driver wouldn't let the car off the truck without another $50 we gave the driver another $50. [redacted] asked me to send him an email to his email address with a copy of the reciept I had gotten from OnTrack and my bank statement showing the $150 withdrawl so he could set up a refund. I did as asked and never heard anything back. I called and left 4 messages with [redacted] and never got a call back until Sept. 12, when he called and said he was no longer with OnTrack and I should contact them directly. I have emailed OnTrack twice and called several times, only to receive a recording with their business hours and email address. Interestingly I looked at the Facebook page listed on OnTrack's website on Sept. 14, it listed [redacted] as the Owner of OnTrack Auto Transport. That Facebook page has since been closed down.Desired Settlement: I would like to receive the $50 refund, as promised.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by OnTrack Auto Transport regarding complaint ID [redacted].

Regards,