OnTel Products Corp.

Review: I purchased one lock wallet from an addon TV on 08/06/2015 with my check debit card. They kind of force an additional wallet for double the S/P. No option to say no. So fine I still needed a new wallet and their product looked good. my wallet still has not arrived. I have made several calls to inquire why? They state that they sold out and more would be coming in soon. I continued to call due to the fact that are still actively selling their wallet every night. I asked for a refund and they declined stating that that department was not set up for that type of issue. I asked to be transferred to the department that does and my call was dropped on three separate calls. So feeling a little put out and not wanting theses activities to continue I have registered a complaint with the [redacted]l RE:[redacted] LOCKWALLET. I also filled with the [redacted] with the same complaint.[redacted] They have not been willing to work with me so these are my only options and, I an very grateful they are here for me. Please adviseDesired Settlement: Send me the wallet I have ordered and we will all be happy.

Business

Response:

Dear Revdex.com, I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order # [redacted] received 8/6/20152 BLACK LOCK WALLETS $10.00Processing and handling $6.99 each x 2 = $13.98 Total $23.98We are sorry that the customer was unhappy with their ordering experience on the Lock Wallets.Due to the high demand we are currently on backorder for the Lock Wallets.We did notify the customer by email that we are experiencing a backorder. The credit card is not charged until the order ships. Since quality customer service is very important to us, we have expedited their order and wehave also applied a discount to their order for $6.99 for a total of $16.99.As soon as we receive inventory their order will ship and an email confirmation with the tracking will be sent to the customer, We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

Review: [redacted]

WI am rejecting this response because: I called them back several times. They told me they were back ordered but, they STILL WERE TAKING NEW ORDERS EVERYDAY. I will respond again if and when I receive my wallets.

Regards,

Review: I think its delivery issue and product issue coz I order my pillow last January 13 2015 and they send me an email stating that my order will be deliver in the time frame of 2-3 period. 4 weeks is pass and I called them through costumer service and the lady who answer my call saying that they need to order it first. And she also said that it takes 2 weeks to get their order in ontario. So I waited for another two weeks and I call again and I ask the guy where is my order and he said that I didn't even wait for 6 week period for standard delivery of their product. I got mad cos I been waiting for two months already and still no delivery. But the thing I don't understand is they send me an email saying it will deliver within 2-3 weeks. Now its almost April and still no delivery. I waited for this long cos I need that pillow. And if I did not report this who will? I just want my pillow ASAP and I want them that doing this not notifying their costumer about this issue if you dont call them you will never know. Please help me with this.Desired Settlement: I want them to send my pillow and if its possible I can get any discount or even free on this one coz I been waiting for almost 3 months now.

Business

Response:

Dear Revdex.com, On behalf of ONTEL PRODUCTS this customer does not have an order with us.This order number [redacted] for the Bamboo Pillow is not our order number. This was ordered through another company. The status to this order can bechecked on line at www.custmoerstatus.com. Please contact the correct company to resolve this and remove this complaint from our file. Please correct our Revdex.com rating for Ontel Products. Thank you for your attention to this matter. Sincerely,Customer Service Specialist Tell us why here...

Review: I placed an order in September (Order number DR-[redacted]) and I never got the product. When I call the "Ontel" phone number provided on the receipt of my order the phone number does not work (busy signal). I sent an email and have received no reply. I called the phone number that they advertise on their commercial and the representative said she ca only take new orders and directed me to the customer service phone number (###-###-####). When you call customer service you constantly get transferred to their "promotional department" and when a representative gets on the phone and I explain why I am calling, they either hang up or tell me to call ([redacted]) which is toll-free information.Desired Settlement: I want a refund in full. I DO NOT want a product from a company that has such blatant deceptive sales and service practices. This is theft. They took my money and have not provided a product and they have not outlets to resolve the issue.

Business

Response:

We have notified the customer through email that this product is in back order or out of stock due to high demand. And since the customer no longer wants the product, the order was cancelled on October 30, 2013. An email notification was sent to the customer in this regard. The customer's credit card was not charged. To verify the cancelled order online, the customer can go to www.customerstatus.com or call our Customer Service at ###-###-#### Monday to Friday from 9 am to 5 pm ET.

Review: Talking to a Machine to place order for foot angel lady on machine got my credit card info and proceded to add thing to my order I did not want such as gift cards , magazines etc. tried to stop this order no results dealing with their machine . Tried calling could not talk to anyone to just cancel the order. She said if I did not want the magazines etc. I could call their customer support after a period and deal with them on cancelling ?

Product_Or_Service: Foot sock or brace

Order_Number: [redacted]

Account_Number: does not applyDesired Settlement: DesiredSettlementID: Refund

I totally do not want to do any kind of business with this type of business. Want my Credit card credited with a refund. I know there much me some law to prevent the type of action cited above.

Business

Response:

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf ofOntel Products. Order # [redacted] received 7/3/2015BOGO Foot Angel Black-Large/X-Large $12.99Processing and handling $6.99 each x 2 = $13.98Total $26.97 We are sorry that the customer was unhappy with their Foot Angels and their orderingexperience. The customer contacted us on 7/7/2015 to cancel their order, unfortunately this had already shipped. We gave the customer a $10 credit at that time.Since quality customer service is very important to us, I have issued the balance of the charge for $16.97 to their account. They have been credited in full and may keep theFoot Angel with our compliments. We thank you for bringing this to our attention. Sincerely yours,Customer Service Specialist Tell us why here...

Consumer

Response:

Thank you so much for the speedy service you have provided on my complaint below. I am ready accept the offer as stated in the attachment with these exceptions. What started this complaint in the first place was when I placed the order the person(on answer machine) kept adding things to my order I did not want like gift cards and magazines they were going to be billed separate I do not know if this will be billed to me later.Thanks again Mrs. [redacted] for all your help I will be out of town all next wk so will not be able to respond to any mail .If you can get their assurance I want be billed later for any of the things cited above I will consider the complaint#[redacted] closed. However I would like to complain that the way Foot Angel tried to bill me for things I did not want should not be legal and borders on the fraud side I sure do wish you would relay this to them. Keep in mind I was dealing with a machine that already had my credit card info.It's not really the money involved in this issue it's the principle of the thing.Again thanks so much for all your help.

Review: ordered product in may of 2015 it is now September 2015 it says 4-6 weeks delivery my check cleared the bank back in may still have not received product and have heard nothing from company when I contact them they keep saying I should receive it in 2 weeks still nothing.Desired Settlement: I want my product

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. I have indicated information below to resolveand close this complaint on behalf of Ontel Products. Order #[redacted] Cami Secret Animal Print s/3 $9.99Cami Secret Neutral Colors s/3 $9.99Cami Secret Basic Colors $9.99Processing and handling $4.99Total $34.96 We are sorry to hear that the customer was not happy with their ordering experience.Unfortunately, we experienced a backorder on this item. This order shipped on 9/18/2015 with DHLG Tracking #[redacted]. Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience.Sincerely yours,Customer Service Specialist Tell us why here...

Review: I ordered a product from this company online (a "Pop Clocky") over 1 month ago. I never received the product and when I called to inquire they could not locate the order. I was told the issue would be escalated and I would receive a call back. I never received a call back. In the interim, I emailed the customer service email address 3 times and never received a response. I called back again today and was told there is a "download issue" and I will receive the order in 3 to 6 weeks. However, they still can't see my order and confirm what my order was. How am I to believe this?Desired Settlement: And I want the order rushed.

Business

Response:

Dear Revdex.com,I have indicated information below to resolve and close this complaint on behalf of Ontel Products.Order # [redacted]0 YELLOW POP CLOCKY $19.99BLUE POP CLOCKY $14.99Processing and handling $8.99Total $43.97We are sorry the customer was not happy with their customer service experience. Unfortunately an error occurred in the processing of their order. We have located the customers request and we have expedited the customer’s order and this shipped today by Fedex I have indicatedthe tracking number. # 9261299997960304881217 Since quality customer service is very important to us, I have issued a credit for the proessing and handling charges of $8.99 to the customer’s account. Thiscredit will reflect on their next statement. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I look forward to receiving the shipment.