Ontario and Trumansburg Telephone Companies

September 5, 2017Revdex.comBryant Woods SouthAmherst, NY 14228To whom it may concern,We received a letter stating that a complaint was made about our businessThe ID assigned to this complaint is [redacted] .Our customer's complaint was that they were being charged late fees despite making payment onlineUpon investigation, we found that the end user is making payments as stated however from May, 2015- July bills were generated, and only 2payments were receivedThe late fees are associated with the one invoice that has not yet been paidOur customer service team will reach out to the end user to resolve the situation.Thank you, [redacted]

December 18, 2015Revdex.comBryant Woods SouthAmherst, NY 14228Dear Representative of the Revdex.com:In response to the complaint submitted on 12/11/and assigned the ID of ***, the customer, *** *** ***, service address *** *** ** *** ***
** *** the aerial open wire was replaced and the service issue was cleared. This customer began service 11/1/and called in to report quality issues on 12/10/The aerial cable was repaired on 12/11/ Customer Service made an attempt to confirm that was well with the customer and left a voicemail message in regards to however the customer did not return the call.Sincerely,Debbie JB***Customer Support Manager

September 5, 2017Revdex.com100 Bryant Woods SouthAmherst, NY 14228To whom it may concern,We received a letter stating that a complaint was made about our business. The ID assigned to this complaint is [redacted].Our customer's complaint was that they were being charged late fees...

despite making payment online. Upon investigation, we found that the end user is making payments as stated however from May, 2015- July 2015 3 bills were generated, and only 2payments were received. The late fees are associated with the one invoice that has not yet been paid. Our customer service team will reach out to the end user to resolve the situation.Thank you,[redacted]