Online Trading Academy

Revdex.com San Diego September 3, Donald *** – Complaint dated September 1, Dear Sirs and Madams: Thank you for forwarding the above referenced complaint to my attentionWe investigated and I can report as follows: Mr [redacted] registered for and attended a three day class at our Irvine Center which commenced on August 14th and ran through August 16th On August 16th he requested the opportunity to enroll in additional classesHe provided a $deposit in cash on August 16th and made special arrangements to come back to our Irvine Center and bring the rest of his deposit on or before August 25th We heard no more from Mr [redacted] until August 21st when he called the office and left a voicemail requesting a refundThe call was returned by staff member A asking to discuss that with himAs he had paid cash we needed to figure out if he was coming in to pick up the cash (which of course we can’t mail) or if he wanted a checkHe did not return the call On August 27th Mr [redacted] sent an email to different member of staff (“B”) requesting a refundStaff member B was actually out of state on vacation but nevertheless responded to his email within fifteen minutes and said that she was out of the office and would return and process his refund immediately on Tuesday September 1st An hour later Mr [redacted] emailed a third member of staff (“C”) accusing staff member B of deliberately withholding his moneyStaff Member C forwarded this email to staff member B and she responded again by forwarding that email stream back to Mr [redacted] and reiterating that she would process his refund on September 1st when she was back in the office On September 1st Mr [redacted] and staff member B spoke on the phone and arrangements were made to mail him a check We have evidence that the check was delivered to Mr [redacted] on September 2nd at 10:a.m We note that from August 21st when Mr [redacted] requested a refund through September 2nd when he received a full refund only days had passedIf Mr [redacted] had returned the call back he received on August 21st the refund could have been processed in a matter of days Very Best Regards, [redacted] , General Counsel / [redacted] Style Definitions */

I talked to Nevin E [redacted] about the community of traders and what they do and was intrigued to know more These guys are the real deal

OTA is a God send to my retirement accountInstead of growing poorer with hidden fees managed by investment managers, I’m able to cut out the middle man to take care of my own moneyWith OTA’s training they not only taught me how to diversify on my own, but how to readjust for small loses and great gainsI’m forever indebted to the fine teachers and staff at the Tysons and Baltimore offices as well as the corporate OTA staff and ownersRemember, only you have the most interest for your hard earned savingsTrust OTA to teach you what the large money managers know and don’t share with the publicI have no regrets in joining the OTA familyNow let’s take our money back from the large conglomerates growing rich on our money and show them who’s boss!

“Behind every student in this class is a family that the instructor does not seeThis program is a positive, life-changing experience - not only for the student but for their family as well

Revdex.comServing San Diego, Orange and Imperial CountiesViewridge Avenue #200San Diego CA92123-1688www.sandiego.Revdex.com.orgAttention *** *** Re: “Customer” Complaint received from *** M ***March 23, 2017 Dear Sirs and Madams:In response to the Mr ***’s responseMr*** has since personally told us by telephone that he has indeed received everything we said we would send him and that he would be sending an email to tell you thatWe look forward to closing this matterVery Best Regards, *** ***, General Counsel

Revdex.comNew YorkAttn: *** ***, MediatorSeptember *, 2015*** *** * *** *** *** Review dated August **, and forwarded August **, and Complaint ID *** forwarded to me on
September *, 2015.Dear *** ***:Thank you for forwarding the above referenced complaint to my attentionWe investigated the initial review and have followed up as described below:*** *** registered for and attended a free introductory workshop in New York on July *** and then registeredfor and attended a three day exploratory class in during August ** *** His name on the Revdex.com review does not exactly match our records but his email address is the sameWe had no idea, prior to your notification that he was unhappyIf he had let us know we would have refunded his fee soonerHowever, we care deeply about our customers experience and so we have reached out to him and called him three times after we received the notice of his reviewAs yet he has not returned our callsBefore the holiday weekend we had already put in a check request for a refund for himThat refund check has been sent out but as yet UPS has not been able to deliver as the address we have for *** *** has no apartment numberUnless and until he returns our calls we have no accurate address for himWe have left another message asking him to let us know his apartmentnumber so we can deliver a refund.Our courses and company have won many awards and we have over instructors in our network, over half of which began as students, so obviously this is not a "scam" as allegedOur student’s value the exceptional customer care and support and we have created an environment designed to support every student in realizing their fullest potential if they are willing to put in the effortHowever, we understand that for some, this is not a good fit and we respect thatWe wish *** *** well in his future endeavors.Very Best Regards, NicolaNicola M***, General Counsel

Revdex.com Serving San Diego, Orange and Imperial Counties Viewridge Avenue #San Diego CA92123-www.sandiego.Revdex.com.org Attention *** *** Re: Customer Complaint received from *** M *** Dated March 7, Dear Sirs and Madams: Thank you for
forwarding the above referenced complaint to my attentionWe investigated and followed up as follows: Mr*** did indeed register for a seminar workshop on 2/23/at Marriott Coronado Island Resort and SpaHe arrived alone, minutes late and left at the first breakHe was at the seminar location less than one hourHis wife did not attend at allSince the tablets were to be handed out at the end of the three hour seminar, as advertised, neither he nor his wife were present to receive oneNotwithstanding these facts (which are date and time stamped) we have reached out to *** and have mailed him both a tablet and a flash-drive*** told us that he would withdraw the complaint and we respectfully ask that the complaint be withdrawn from the website as the complaint is misleading and untrueThank you for your continued services to the community Very Best Regards, *** ***, General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,To this date march15,I have not received the tablet,or the flash driveMy wife and I were there to the last minute of the presentationThe content of their response is a lie as far as my wife and I being there to the last minute
*** ***

Online Trading Academy provides you with the tools to take control of your investments and your daily income needs. You will learn from some of the best instructors with several years of experience and also receive tremendous support in your trading journey by Brandon Brothers at the Washington DC location.

December 2, 2014
To whom it may concern,This issue has been resolved, please see attached check sent to [redacted]. Our education director has attempted to call [redacted] and let him know the check is on its way.Thank you,
Jessica S
General Manager

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com
San Diego
September 3,
Donald [redacted]
–
Complaint dated September 1,
Dear Sirs and Madams:
Thank you for forwarding the above referenced complaint to
my attentionWe investigated and I can report as follows:
Mr[redacted] registered for and attended a three day class at
our Irvine Center which commenced on August 14th and ran through
August 16th
On August 16th he requested the opportunity to
enroll in additional classesHe provided a $deposit in cash on August 16th
and made special arrangements to come back to our Irvine Center and bring the
rest of his deposit on or before August 25th
We heard no more from Mr[redacted] until August 21st
when he called the office and left a voicemail requesting a refundThe call
was returned by staff member A asking to discuss that with himAs he had paid
cash we needed to figure out if he was coming in to pick up the cash (which of
course we can't mail) or if he wanted a checkHe did not return the call
On August 27th Mr[redacted] sent an email to
different member of staff ("B") requesting a refundStaff member B was actually out of state on vacation
but nevertheless responded to his email within fifteen minutes and said that
she was out of the office and would return and process his refund immediately
on Tuesday September 1st An
hour later Mr[redacted] emailed a third member of staff ("C") accusing staff member
B of deliberately withholding his moneyStaff Member C forwarded this email to
staff member B and she responded again by forwarding that email stream back to
Mr[redacted] and reiterating that she would process his refund on September 1st
when she was back in the office
On September 1st Mr[redacted] and staff member B
spoke on the phone and arrangements were made to mail him a check We have evidence that the check was delivered
to Mr[redacted] on September 2nd at 10:a.m
We note that from August 21st when Mr[redacted]
requested a refund through September 2nd when he received a full
refund only days had passedIf Mr[redacted] had returned the call back he
received on August 21st the refund could have been processed in a
matter of days
Very Best Regards,
[redacted],
General Counsel

OTA is a God send to my retirement account. Instead of growing poorer with hidden fees managed by investment managers, I’m able to cut out the middle man to take care of my own money. With OTA’s training they not only taught me how to diversify on my own, but how to readjust for small loses and great gains. I’m forever indebted to the fine teachers and staff at the Tysons and Baltimore offices as well as the corporate OTA staff and owners. Remember, only you have the most interest for your hard earned savings. Trust OTA to teach you what the large money managers know and don’t share with the public. I have no regrets in joining the OTA family. Now let’s take our money back from the large conglomerates growing rich on our money and show them who’s boss!

“Behind every student in this class is a family that the instructor does not see. This program is a positive, life-changing experience - not only for the student but for their family as well.

I've been doing business with OTA-DC for about a year now and I am impressed with the quality of education, the level of service, the people and their genuine dedication, the cleanliness of the center and the instruction is the best I've ever experienced. 5 starts and 2 thumbs up.

June 6, 2014
Dear [redacted],Online Trading Academy has been in operation in [redacted] VA since 2007 and we have had thousands of students come through our doors during that time. [redacted]s complaint is the first Revdex.com complaint we have received and in fact is the first we have heard...

from [redacted] since 2012. One of the reasons we do not receive many complaints is that when students communicate they have an issue to our management team we resolve it in a reasonable manner.Our records indicate she did speak with one of our employees about cancelling her agreement several weeks after attending her education program with her husband, [redacted], but she never escalated a concern to a manager or provided us anything in writing that could be addressed at that time. In fact, she continued to make payments with the third party finance company through October 2012 so as far as we could see, she had no issue with her education program. We have never been provided fair opportunity to resolve any issue with [redacted] until this time.In her complaint against us she has not requested a resolution, but we have asked the third party financing company that she contracted with to cancel her financing agreements for education programs which she has not attended and applied payments she made to us to the education program she and her husband did attend in June 2012. This education program provides her with lifetime retake privileges and continued access to online resources.Our education program is focused on helping students generate income and build wealth in the financial markets by applying our patented Core Strategy of identifying market turning points to reduce risk and make safer and Smarter decisions with their money. The real tragedy of this complaint is that [redacted] does not understand what was taught in her program.Please let me know if there is anything further we need to do to resolve this matter.Thank you,

I talked to Nevin E[redacted] about the community of traders and what they do and was intrigued to know more. These guys are the real deal.

I am writing in reference to your letter dated September 6th ,20L7 with the reply of Ms. [redacted] to myanswer to her complaint. While I stand by my complete statement in response to her original complaintI feel someone has to step up and put an end to this.I will accept all monies paid to date as settlement in full on all education used to date. lf acceptable toMs. [redacted] we will contact the company who financed her loan for the education to send the loan back tous and we will settle it with them.I appreciate the involvement of the Revdex.com in this issue and await an answer on how weshould proceed.

Review: My complaint is that Online trading academy is a scam! they charge you money and take your time but deliver you absolutely nothing and it's all a sales pitch for further sales- they start with a free class that will teach you to trade but when you arrive you realize it teaches you NOTHING but a sales pitch and then they ask you to sign up for a 3 day course where they again only try to get you to buy further courses but teach you absolutely nothing. they take away the last few dollars of people who struggle from paycheck to paycheck therefore I felt a moral responsibility to report itDesired Settlement: refund plus for Revdex.com information in order to help others not fall for such a scam

Business

Response:

Revdex.comNew YorkAttn: [redacted], MediatorSeptember *, 2015[redacted] Review dated August **, 2015 and forwarded August **, 2015 and Complaint ID [redacted] forwarded to me on September *, 2015.Dear [redacted]:Thank you for forwarding the above referenced complaint to my attention. We investigated the initial review and have followed up as described below:[redacted] registered for and attended a free introductory workshop in New York on July [redacted] and then registeredfor and attended a three day exploratory class in during August [redacted] 2015. His name on the Revdex.com review does not exactly match our records but his email address is the same. We had no idea, prior to your notification that he was unhappy. If he had let us know we would have refunded his fee sooner. However, we care deeply about our customers experience and so we have reached out to him and called him three times after we received the notice of his review. As yet he has not returned our calls. Before the holiday weekend we had already put in a check request for a refund for him. That refund check has been sent out but as yet UPS has not been able to deliver as the address we have for [redacted] has no apartment number. Unless and until he returns our calls we have no accurate address for him. We have left another message asking him to let us know his apartmentnumber so we can deliver a refund.Our courses and company have won many awards and we have over 100 instructors in our network, over half of which began as students, so obviously this is not a "scam" as alleged. Our student’s value the exceptional customer care and support and we have created an environment designed to support every student in realizing their fullest potential if they are willing to put in the effort. However, we understand that for some, this is not a good fit and we respect that. We wish [redacted] well in his future endeavors.Very Best Regards, NicolaNicola M[redacted], General Counsel