Online Certification Services, LLC

Below shows that we replied to this customer's original email, with a common problem (they created 2 accounts in our system), less than 25 minutes after their original email. We have a receptionist that has been out sick for 2 weeks, but we are answering our phone most of the time. We emailed to...

both of their email addresses just now when we saw this showing the issue and have emailed them and will call them.
[redacted]
 
[redacted]:
It looks like you created 2 different accounts in our system. Once is empty, and the other has your courses.  The one with the courses has the following login info:
 
username:  [redacted]
password:  [redacted]
 
The other username is very similar and the password is the same.  It was [redacted] with 2 r's.
 
Thanks!
Customer Support Online Certification Services, LLC.[redacted]
 
[redacted]
 
[redacted] winkler im over half way through my 8 hour course as well as I paid for the full 40 hour course and it says I have no courses please fix this asap