O'Neil Construction Co

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Businesses offer to solve my complaint was non-existent.  They simply denied having caused damage to my vehicle. He also said that I became irate the evening he was here, which is also incorrect.  Chuck was irate and I stayed calm, he admitted that he would fix the damage to my vehicle.  The problem I had with the situation is that when it came time fix it, he wanted to do it himself.  I paid to have it professionally painted, I expect to have a professional fix the damage that Chuck caused.  He stated in his response that there were sticks and debris in the vehicle, I have photos showing otherwise, there was some leaves from the rainstorm, however leaves cannot scratch metal.  I also have photos of the metal shavings still on the door inside the vehicle, again, leaves cannot create metal shavings.  I will not accept a response from Chuck until he fixes what he damaged.  He can continue to falsify his story, which is what he has done this entire time, however I will not accept it as resolved.  He damaged my property, my wife witnessed it, I have photos to prove it, and he admitted fault and offered to fix it and then backtracked.  He even went so far as to have me wrap my door up to keep it safe so he could pick it up and bring it to a few body shops around town.  He had me get the paint code from the paint shop that custom painted it.  All of this, to then just turn around and state that he did not damage it and is not going to fix it.He should not be advertising "licensed and insured".  The main purpose behind the "insured" aspect is to give peace of mind to homeowners if they damage property while on the job site.  However this person seems lack the integrity to fix that which he breaks while on a job site.
Regards,
[redacted]

We are very sorry that all of these electrical repairs were required.  Unfortunately, sometimes all of the required repairs do not always present themselves in-full and/or upfront, especially when there are numerous electrical issues keeping a system from starting altogether.  It is...

not uncommon and I have personally seen numerous similar situations where a shorted-out Service Disconnect cause similar problems sometimes the damage is more extensive and sometimes it is not.  In the case of your system where the outside Condenser unit is approaching 15 years of age and has not been well maintained and a service disconnect shorts out, the damage can and unfortunately is very extensive. After all of the discounts we could apply and the warranty of the part and its labor, we have a $677 invoice and you have everything working, including your old outdoor condenser unit.  We have discounted our labor by at least 50%. The igniter module that could be replaced under warranty most certainly was. However, you are still unhappy.  To that end, we want to make you an offer that if accepted will close this account and any further collection activity that would focus on the full amount currently due plus other legally applicable costs.We will accept $400, a further discount of: 41%, if received no later than January, 2016.Respectfully Submitted,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.  It took from October 28 to December 27 for a response - unacceptable2.  Unit continues to blow cold air.  The air conditioning unit is not on and therefore, the furnace should be blowing out warm/hot air - I have no explanation regarding this.3.  My previous suspicion that he blew the parts in exploration of a solution was accurate, therefore, I do not believe the parts charges are my responsibility.  He is suppose to be a professional and should be familiar with the equipment that he services and therefore, I should not be penalized for damage he caused looking for a solution to a problem I did not create.4.  I did not ask him to check the outside unit, he did this voluntarily, and therefore, this is the only part I am willing to pay for, $75 is what he quoted me for that part.  5.  I asked for an apology for the customer service issues in my complaint - to date I have received no such apology.  He came and went from my house with no acknowledgement to anyone there, no communications, no nothing.
Regards,
[redacted]