One Source Service

Case ID [redacted] I tried to get into your system for a response but it failed.. Regarding this case. It has been resolved. There was miscommunicationThe Brookstone company call him and we called him and he was confused as to who was doing the part ordering.We spoke with the customer...

and he said he would send the Revdex.com a retraction because, we did get his chair repaired and he was happy with the job. We followed up with him on Feb 12, 2015 and he said he was still happy with the job and the Revdex.com system would not allow him to retract his complaint.   Service you can count onThank you[redacted]One Source Service714-373-9143

Review: On 12/02/2014 I contacted One Source Service LLC to get my [redacted] massage chair replaced.

A repair technician was sent over to diagnose the issue. He took some pictures and ordered a part. I was charged $265.00 for this.

They gave me a quote for $297.23 to order the part and fix it once the part arrived. I was charged the full $297.23 on 12/17/2014.

I called and emailed them multiple times after this to get an update on the status of the part and the repair. I was given the run around and was constantly told I would be called back.

On 01/02/2015 [redacted] contacted me asking me for the credit card information to finalize the ordering of the part. I was very confused to say the least as the issue was supposed to be handled by One Source Service LLC.

I just got off the phone with One Source Service and once again they said they will look into and call me back.

They have charged me for parts and services I have not yet received and they continue to give me the run around.Desired Settlement: I would like a full explanation of the charges... Estimates versus actual values. I don't understand how they charge $265 for a technician to come out and take a picture. This sounds like they are ripping off consumes. I'd also like my chair fixed...

Business

Response:

Case ID [redacted] I tried to get into your system for a response but it failed.. Regarding this case. It has been resolved. There was miscommunicationThe Brookstone company call him and we called him and he was confused as to who was doing the part ordering.We spoke with the customer and he said he would send the Revdex.com a retraction because, we did get his chair repaired and he was happy with the job. We followed up with him on Feb 12, 2015 and he said he was still happy with the job and the Revdex.com system would not allow him to retract his complaint. Service you can count onThank you[redacted]One Source Service714-373-9143

Terrible experience with One source service... It was anything but that. I was misquoted,mis lead and lied to over and over. They overcharged me and sent an unqualified tech that had never worked on my brand or model I requested service on. While waiting over 2 weeks for a response from [redacted], I called them for a parts price and install date. She lied again to me about both started talking in circles and hung up on me.