One Solution, Inc.

Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@onesolutioninc.us
Hi Mr.***,
Thanks for taking the time to talk to me yesterday regarding this complaint and your issue with the services
Also, I
would like to thank you for your cooperation and accepting our resolution
Just to quickly run over yesterdays support events, we upgraded you to a better security software without any additional cost to youAlso, we fixed all of your computers and you confirmed that at the moment, you are satisfied with our services
Best Regards
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they got my computers fixed still working goodSaid that when my year subscription is up that they will give me another year of up graded virus protection for free for all computers

All the techs were helpful and courteous

Dear Mr.***,
We apologize for the delayed response and for your experience with our organization, and we appreciate you for informing us of the sameAlso, we appreciate your patience and time and understand how the actions of our representatives could be troublesome, and we
truly apologize for the same. As you correctly mentioned, we do have of our offices in *** and since we are still in our development stage as a business, this is necessary to ensure that we have enough talent to provide support to our customers 24xWe do realize that these representatives are not all excellent vocal skills and in verbal English, but rest assured that our talented team of technicians is highly competent and qualifiedFor this reason, we have a part of our operations in ***
Moving forward, as requested by you, we shall ensure that you receive the follow up call at the time requested by you and also that the representative contacting you is efficient in vocal and technical skills so as to timely resolve your issues
Again, we appreciate your patience and the opportunity to provide you an exceptional customer experienceBest,
*** ***
Manager - Operations
One Solution Inc

Very helpful services - look forward to doing business

The service and support is the best that I have ever hadI would recommend One Solution to anyone

Great customer serviceMy problem was fixed in less than two hoursThis is so important to me because I have a home business

Services have been very goodTechnicians are very knowledgeable nd resolved my problems quickly

I have excellent service from one solutionsall the techs were really good to work with

great service

excellent servicepeople were very helpful, answered all our questionswe will highly recommend to our friends

alll of the support personnel was very helpful, they explained all items they made to were it was very understandableeverything was cover that they did to bring my compter back to life

Everything was fixed in a timely matter

I have used ** *** for almost years and have used them several times I am very satisfied them

I had a great experience with Paul and Zowie today when they helped me with my computer virusThey were very friendly and thorough

James did an outstanding job

Its very good service that I experienceI am very happy that resolved

Very helpful and courteous positive

One Solution, Inccontacted me with a pon Windows *** *** Edge, on October 8, The psaid that my computer was at great risk, and I needed to call 1-855-509-immediately I thought that Microsoft had taken added steps to improve security on Windows 10, and this pcould be part of that effort, and I made the callThe salesman convinced me to buy One Solution’s internet security system by telling or showing me four points Each of these points later proved to be not true On October 9, I had the *** Squad check both the computer that supposedly had the problems, and a second PC on the same network also using *** *** *** ***, and both PC’s were cleanAfter one phone call and two mails, my payment was refunded on October One Solution’s use of this “sales” approach makes it one to avoid

Happy with the serviceHelpful and informative

Great people to deal withwill recommend this company anytime
Thanks Again for all your helpJim