One Live Media

Complaint: [redacted] I am rejecting this response because:I had been in contact with the company I emailed one live media and their VIP email no one responded to me until I emailed them again once recieving an email that the photo's were avaiable demanding that someone contact me I guarantee no one at the compnay knows wich photos are ours and if you look at my sisters photo you can tell she ws crying I made it very clear to them that the experience was not enjoyable The only reason you smile in a photo is because thats what you are suppose to do I also guarantee no one else complained because they dumb enough to think that what they called "a VIP experinece" is acceptable and all it was is this companies attempt to take peoples money I feel like they are just passing the ball not taking any responsibility for the fact that they run bad experiences I still haven't even received that package you are suppose to get when you sign up and pay the fee for the fan club The company is a scam and they don't take responsibillity they just blame things on other people Regards, [redacted]

We have received the customer's notice that the original order was not received, so we have reshipped the orderWe have provided tracking for the original order and also the reshipment, which is indicated below.Tracking # for original order: [redacted] Tracking # for original order: [redacted]

[redacted] – We have refunded this customer in the full amount of $on 4/16/for the order that was not received in the correct size specified

This order has been cancelled and refundedThe customer should be receiving an email confirming the cancellation and refundResponses can take up hours (two business days) and our Customer Service Business hours are Mon-Fri 9am - 6pmUnfortunately on Saturday when the original contact was sent regarding this order no one was available to respondWe apologize for the trouble you have gone throughYou should typically receive the refund within hours, however refunds can take up days to process

[redacted] – One of the items on this order was discontinued and was refunded in the amount of $for the quantity of The calendar was received on 01/02/2015, and the mug was received on 1/12/per tracking information on the UPS website

Hello Mr [redacted] , My name is [redacted] from One Live MediaI do apologize for the delay that you have received regarding calling us to have your ticketing issue answeredWe have expanded our Customer Service Experience by removing the call center and redirecting all calls to our voice mail which is checked & recorded multiple times during office hoursI have reached out to the Ticketing/VIP department about the event.The receipt has been resent both your e-mail and the original e-mail to the purchase: [redacted] I have looked over your order information as well including the receiptThe receipt does state that the event is on "TueMar 29, at 7:30pm"Ticketing has informed me that your tickets should be shipped out on 02/Thank you for supporting The Who.If there is anything more I can do to address questions or concerns, please feel free to contact me [redacted]

Customer has been refunded on 2/27/in the full amount of $for the merchandise never received, and has been notified via email per credit memo

After further investigation, a refund of $has been sent to the customer via paypalPlease drop the dispute in PayPal as soon as possible so that a refund is not processed twice

We have already refunded the order, and the return mailer has been sentWhatever items can be returned at this point will be acceptable

Hello Mr***, My name is [redacted] with One Live Media's Advanced Customer Support Team and the Agent with whom you originally communicated withI did attempt to find any further communication after my last response to you on 10/29/about reaching out to the warehouse to send you a return labelI did explain that once the warehouse has received your return then we will be able to refund your order in the event we cannot send out the correct merchandiseWe have moved forward to provide a better customer service experience by removing the Call CenterAll calls are now forwarded to our direct voicemail which is recorded multiple times a dayI will process a full refund for your order due to delay that has occurredOnce the funds have left our account, you will receive a credit notificationPlease allow up to Business days for the credit to be reflected onto your account upon receiving the credit notificationIf there is anything more I can do to help with questions or concerns, please feel free to contact meThank you for your patience and support, [redacted]

Hello Miss [redacted] , color="#000000"> My name is [redacted] with One Live MediaI am sorry for the delay that has occurred with your order and any inconvenience that has occurredWe have recently upgraded to a new warehouse for an overall better customer service experienceThe transition has cause some delay in order without a pre-sale item I have looked into your order and it does seem that your order has not shipped because of a pre-sale itemThe Jeff Gordon Final Ride Axalta Hat is a pre-sale item that is scheduled to ship out in mid-JanuaryThe warehouse is still awaiting for the products to be delivered in order to start fulfilling ordersOnce your order does ship, you will receive a shipping confirmation with tracking information for your orderI am deeply sorry again for both the delay and any confusionIf you wish to cancel your order, I completely understand and will refund your order immediately following the cancellation confirmationIf you wish to wait for your order, you shall be receiving a shipping confirmation fairly soonThank you for supporting the Jeff Gordon storeIf there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com or [redacted]

A new order has been submitted for the customer and will be shipped out of the warehouse as soon as possibleTracking is not available as of yet, due to that fact that this order hasn't shipped yetWe are having this order processed as quickly as possible to have the Koozie shipped to the customer per the customers request

Hello [redacted] , We sincerely apologize for any concern or inconvenience this situation may have caused youWe want to ensure that you have a positive experience shopping with the official Bassnectar StoreIt is very important to us that you are served properlyI understand you are missing the Bassnectar Pinball Poster from your orderUnfortunately, this poster is currently out of stockWe apologize for this, and understand how frustrating this isWe have already processed a refund for the cost of the missing item to youYou’ll receive a credit memo via email with the detailsAt that time, please allow hours for the refund to be reflected on your payment methodIf you have any other questions, please feel free to contact usThank you for shopping at the Bassnectar store[redacted]

Hello, There was a payment processing error, and the order was held up in our systemWe sincerely apologize for the inconvenience that this has caused, and that finding the nature of the error took so much time In order to fix the error in our system, we have to cancel it outIf you do want to proceed with the order, we ask that you please place the order again Once its placed again you can let us know the new order number and we can make sure it is out the door in the next hours

Complaint: [redacted] I am rejecting this response because: They have not taken responsibility for not replying to my email three days prior to and the day before the show requesting information on how I was to receive the tickets I emailed the support link they offered with no replies That lack of customer service caused me to miss this event, and they should own up to it being their lack of effort They do not have an compassion for their mistake In good faith they should reimburse me for what they caused I waited patiently for four days for a reply so I could know how I was getting the tickets Regards, [redacted]

Hello,We do apologize for the inconvenience that has occurred with both our delay in response time along with USB wristband you have purchasedWe did escalated this issue to the Live DepartmentThey have responded that they have sent the show directly to you instead for that showJust in case, you may want to check your SPAM folder if you have not received the e-mail just in case the e-mail was filtered outPlease let us know if you continue to receive complications

We are terribly sorry for this delay and trouble this issue has causedWe would also like to apologize for the customer service issues you have enduredUnfortunately since we did not have an update until today, there was no new information to give, which is why an update was not given since the last communication on 9-We had yet to receive the Repentless Rectangle Album Art Tee at the warehouse until yesterdayThis item was fully processed in the warehouse system today at around 4pm CDTAs such, orders are now beginning to process to the warehouse to be shipped in the next few daysWe are extremely sorry for the delay, unfortunately we had no control over the delayed shipmentWe do expect this order to ship in the next business days

My wife ordered a Motley Crue Hockey jersey at the beginning of November as a Christmas gift for meWell within a couple of weeks she received the wrong productAfter contacting them to get return instructions, she returned it and they received it backThe last time she received an email from them was on December 4th when she was told that a replacement order was being entered for the correct product and she would receive tracking info shortlyWell again, that was the last time she has heard from themShe has sent them many emails since Decto get a status on the order and once I found out I have sent a couple of emails myself (this last week) in an attempt to help herNeither of us has received a response at allThis jersey was over $and I sure hope that we will either see the money back or the actual jersey soon! Very frustrated with this total lack of customer serviceI have never done business with a company this badI just want a simple status update

It has been confirmed with our ticketing department that the name for these tickets has been changed to [redacted] ***This will be the name the is printed on the tickets at Will Call on the day of the show

We do apologize, as there has been some miscommunication on this order This customer was given the wrong tracking number originally when he reached out, and this order was not shipped to Australia We apologize for the customer support typo with the order number when looking up this order This order has not shipped out, and we are reaching out to the warehouse today to find out what is holding the order up There were some products with Motley that were pre-order products, but it does not appear that there are any pre-order products in his order so we will communicate with the customer a status update once we hear back from the warehouse today