I have been attending this gym for months now never had any issues until I needed somethingI went to the front desk to request a schedule for their clinics and was COMPLETELY ignored by the staff who acted like I wasn't even standing at the front deskOther members walked up for tanning and massages and were immediately assisted with what they needIt didn't go unnoticed by me that these members were of [redacted] nationality and that I am an [redacted] When I was finally assisted no one apologized or acknowledged that I was ignoredThat is horrible customer service and was not appreciated in the slightest bit
I have been attending this gym for months now never had any issues until I needed somethingI went to the front desk to request a schedule for their clinics and was COMPLETELY ignored by the staff who acted like I wasn't even standing at the front deskOther members walked up for tanning and massages and were immediately assisted with what they needIt didn't go unnoticed by me that these members were of [redacted] nationality and that I am an [redacted] When I was finally assisted no one apologized or acknowledged that I was ignoredThat is horrible customer service and was not appreciated in the slightest bit
We will waive the fees and cancel Ms [redacted] 's membership