On the Level Mold & Repair Services

We contacted On the Level (OTL) after uncovering a black mold infestation. The mold was far worse than anticipated and not only required indoor remediation, but remediation of the duct-work, crawl space, and removal of insulation. OTL was incredibly responsive. They held to all estimates, and went above and beyond to take care of other issues that arose in the home renovation project. They were incredibly flexible, working on weekends and prioritizing our case due. I was particularly concerned about the mold infestation. They not only provided reassurance, but treated the house multiple times to my specificity, without additional charge. I feel confident in their work and truly appreciate the incredible customer service, attentiveness, and support. They took care of all removal of materials and reviewed all areas that were of concern while going above and beyond to check areas that were not of concern. I would highly recommend for all mold, crawlspace, and renovation needs.

Paid over 6000.00 to have waterproofing done at the back of my house. I am still getting water in my den when there is heavy rain.
4 calls have been made to this company in the last 3 weeks. Last call said that someone would be out here today. Second and third calls were "hasn't anyone been out there yet ". Water is coming in around the fireplace and sometimes water is half way across the den. I don't think the area (under a bedroom deck) was sealed. I've had water come in 3 times in the last few months. I am a 72 year old widow with COPD, it's hard for me to get the water up plus it has stained the grout on the floor. Also my yard was left uneven which allows water to come under the deck and in the house. After spending over 6000.00 I just want it fixed so that I don't have to panic every time it rains.

I contracted with OTL to install a french drain in a basement and mode remediation at a rental property I had purchased. The installation was completed as scheduled. Later we had some issues after going through several rain storms, but OTL was very responsive and fined tuned the environment to correct the issues with no reluctance and no charge. Very pleased with their integrity to support the customer.

On the Level contacted us for emergency service to repair a broken main water line.
On the level contacted us to perform emergency after hours service to repair a main water line break at Welcome *** in ***. This was on March 21, 2019. We performed the service and we were told that payment would be brought to our office. We have repeatedly called, emailed, and even sent
a technician to their office to collect the payment. We have received several promises that a check would be mailed or brought by. Nothing has been received from this company. We promptly took care of the service for them, but they have not came through with payment.

I had what I thought was an estimate done when in reality I was signing a brief not itemized contract. I am not able to get my deposit back.
On 11-06-18 a representative of On the Level came to my home for an estimate. I signed a single page that was referred to as an estimate and gave a deposit of $7,800. After getting other estimates I decided to use another contractor and was told I cannot get my deposit back.

Contracted service was not completed as per guarantee.
On The Level gave us what seemed to be a reasonable quote for fixing some structural issues in our house. They came out and did the work but then said to really fix the problem they would need to do more work - doubling the price. The contract stated the repairs would "re-level entire downstairs floor to with sic (95 - 98%) level. " The work was "completed" in August of 2016. The floors were still not level but the company said it might take time for the floors to settle. Floors were still not level by Apr 2017. I called and left a message requesting action on the issue. I repeatedly called and emailed. Finally had a meeting scheduled for May 11. Received an email cancelling 45 minutes beforehand. Despite repeated attempts on our part to schedule a meeting, company did not send out a representative until June! That person said he could not address our concerns since he wasn't the owner of the company.

In the meantime, we had found other issues with our upstairs that required a structural engineer and a general contractor. As they worked on the house, they found that On the Level had performed shoddy work not to code, e.g., metal jack stands, hanging and unsecured beams, improper connections, etc. The structural engineer said that On the Level's work would not level the house, no matter how long we waited.

In late July 2017 the owner of On the Level (OTL) finally came out to the site after many excuses and missed appointments. He admitted that the work done was sub par and blamed it on a crew he had hired that did poor work. (He had never come to check on the job during the project.) He argued that his company should have had a chance to fix the work before we hired a contractor! We pointed out that we had been calling since April to set up a meeting. He conceded that he would refund some of our money, redo mold treatment and reinstall insulation that had to be removed by contractor to really do the repairs.

In July of 2017, OTL remitted part of the agreed upon settlement. In October, OTL offered a change to the terms, cancelling the offer of the service and instead offering to pay us money for that service.
It is now 2018, and Mr E has failed to honor that contract. We would like for him to reimburse us the money agreed upon. And we believe the A+ rating by the Revdex.com should be removed. We would like to warn people not to use this company for structural work.

Paid them to repair foundation issues & within the time frame for warranty, the foundation started cracking again but couldn't get anyone to respond.
I hired On the Level to do foundation & porch repair work. Despite having a rocky start to the job(delayed start, not showing up to work, etc.) I had already paid a down payment so had no choice but to let them complete the job. Thought they had done a decent job when it was all said & done. But within no time(maybe 6 months), started having issues with cracks reappearing. Called them repeatedly only to get no response & was even told by someone who did call me back that they had went out of business. I have tried settling this with them with no success. The total amount I paid them was $6,700.00 The job was completed in April 2016 & I have been calling them many times monthly since October of 2016. I now know they have no intentions of making anything right.