On The Go Moving & Storage Bellevue

Hello ***, As we had discussed on the phone during one of our many phone calls the insurance plan you had chosen for your move was the basic value protection plan set forth by the UTC, we had been more then willing to honor that protection planAfter our many discussions we decided to go above and beyond just the basic value protection plan as the damage that occurred on this move was out of character for the work we do on a daily basisIt is a difficult place to be in, as a company, when we attempt to rectify a situation by extending a better offer then we are bound to, and having a customer deem this unacceptableWe feel given the situation at hand that we extended a fair and reasonable return, above what was actually due Respectfully, On the go moving and storage

Hello [redacted],
As we had discussed on the phone during one of our many phone calls the insurance plan you had chosen for your move was the basic value protection plan set forth by the UTC, we had been more then willing to honor that protection plan. After our many discussions we decided to go above...

and beyond just the basic value protection plan as the damage that occurred on this move was out of character for the work we do on a daily basis. It is a difficult place to be in, as a company, when we attempt to rectify a situation by extending a better offer then we are bound to, and having a customer deem this unacceptable. We feel given the situation at hand that we extended a fair and reasonable return, above what was actually due.  
Respectfully,
On the go moving and storage