On Q Financial Reviews (7)
View Photos
On Q Financial Rating
Address: 3730 Kirby Drive #910, Houston, Texas, United States, 77098
Phone: |
Show more...
|
Web: |
|
Add contact information for On Q Financial
Add new contacts
ADVERTISEMENT
We were referred to the On Q Financial team in Ga of which we were please with in the beginning of the overall process Everything seemed to have gone smoothly in the beginning We did run into issues where the same paperwork was requested over again or requested at the very last minute such as our tax transcripts that were requested close to our closing date but nevertheless the experience had been pleasant up until our closing date of 04/11/ Up until this time we were assured that we were ok to close, we were even informed that our information had undergone an underwriting upfront before pre-approving to make sure things were fine The day before closing we were informed that they needed our tax transcripts and would have to delay closing one day The closing date was changed from 4/to 4/at 1pm EST At this point we were still assured that things were fine and were sent our closing disclosure documents to sign On the day of closing 4/@ 1pm EST while we were sitt
Tami M***, of On Q Financial, Inc., was non-responsive to requests for information and at the last hour tried to have us sign papers that included information never discussed She noted we would secure a 4.25% interest rate for years on our home but the paperwork showed 4.5% She also added a .25% point fee that was never discussed that would have charged us $1,and was never discussed She never provided us with our home appraisal until after the time to sign paperwork at the end of July expired We did not receive our home appraisal until the first week of August MsM [redacted] was silent on the questions on the $1,she tired to charge us for points that were never discussed She is still silent on this issue to date On August 4, 2017, MsM [redacted] stated in an email that our appraisal came in low, pricing adjusted the rate based on the lower value She noted she would get back to us and never did I repeatedly called, texted, and emailed with no response
worst company to deal with, they wont care about your satisfaction or anythingi had set up my automatic withdraw from my account and they made a mistake, not withdrawing the money, and still they charged me the late fees, they wont even care what I had to say, the person was so rude on the phone and didn't care about it, we have a 2nd loan with [redacted] , I do not recommend to do any business with On Q Financialwe just about finishing a major construction on the property and it soon as this over we will absolutely refinancing with different mortgage companyi will always have a bad things to say about this company
[redacted] Our Agent suggested that we use On Q Financial of On Q Financial Team Limon for our home mortgageFrom the start, we received excellent service from the On Q Financial Team LimonAfter, our agent found the prefect house for us; the Limon team of On Q Financial was able to collect all documents need for a VA home loan and proceeded to get the loan approved in a timely matter and sent to underwritingThis is where everything became the worse experience of my lifeOn February 26, the processor on the Limon team forward over to my wife and I , a list of all the documents the underwriter needed to approval the loanOn February 28, all documents was sent to underwriting for approvalOn March 1, 2016; I received a call from my loan officer stating that the underwriter needed more documentation, after sending document after document back to underwriter, the underwriter continued to request documents from myself; when in fact I was not on the loanOn March 10, 2016,