On Deck Capital, Inc.

Review: I applied for a short term funding from ON DECK on 8/**/14 for my business. My adviser was [redacted], we mainly communicated through email. After I completed an online application, I was instructed to submit 3 months of my business bank statements which I did. I got approved for $20000 short term (6 month) to be paid back daily automatically deducted from my bank account. OK I agreed to this and signed the contract.

Then [redacted] notified me that my business tax return was not acceptable because some of the parts were written in and some of the pages were missing from it? I copied and email him all these documents. I informed him that my father always did the company tax returns manually for over 20 years with no serious issues with the IRS.

Also [redacted] notified me that after they checked with the IRS on our business tax returns, IRS told them that our business only have 2010 tax files? Based on this information, On Deck couldn't go forward funding our business. I told [redacted] that there must be some mistake because our business are current with the IRS with no outstanding taxes due!

I verified with the IRS myself that our business is in good standing and all the tax forms were in their system. I even had the IRS fax me copies of 2010, 2011 and 2012 official tax transcripts.

I emailed [redacted] the most recent official tax transcripts along with an clean copy of the business tax returns that was manually done. Then [redacted] told me that they will agree to re evaluate my case only after I send him a PDF copy of my complete tax returns along with proof from the IRS saying that my tax returns are accurate? I told him that I already submitted all documents that he asked for to him yet its not enough???

At this point, I gave up and decided to move forward without being funded by them. I expressed my concern that all my sensitive documents are with On Deck Capital and I don't want them to market my information to any of their partners!

Bottom line is that they reneged on a signed contract because of an error on their part. They denied this and said it was the IRS error in not giving them correct information. Even so, they should of funded me based on the years of business (30 years) and the business cash flow. They advertise that they are a new type of financial lenders that are more flexible and quicker than traditional banks. Yet given the time and effort that I put into in trying to get funding from these guys, I may just as well be better off approaching a traditional bank with their lengthy application process.

Update: They actually sent me a letter September *, 2014 say that the reason for their decline of my funding was that they couldn't verify my bank data? They never mentioned this before.Desired Settlement: On Deck should honor my signed contract which stands to benefit them more than me because its a short term loan (6 month) which I have to repay daily with interest.

I do need the funds for my business but I have other options at this point to get funding.

Business

Response:

Dear [redacted],

This is in reference to the complaint from [redacted].

Upon receiving [redacted]’s complaint, we reviewed our records about the situation.

[redacted] started his application for a small business loan with OnDeck on August **, 2014. After receiving a completed application, we issued an approval for $20,000 that very same day. However, in order to fund [redacted]’s loan, we needed several additional documents including a 8821 Tax Authorization Form, which verifies if [redacted] is in current standing with the IRS on his taxes.

After we received his 8821 Tax Authorization Form, it came to our attention that his business had not filed returns for 2010, 2011 and 2012. After letting [redacted] know the status of his 8821 Form, he sent us another hand written document that he claimed was from the IRS stating that he did file his taxes. Unfortunately, we still have not obtained a 8821 form verifying that [redacted] has in good standing with the IRS with respect to his taxes and so he cannot pass our underwriting criteria.

We’ve made repeated attempts to reach out to [redacted] to make him aware of his 8821 status.

We sincerely apologize for any frustration we may have caused [redacted]. We will kindly fund his loan as soon as his 8821 status is current.

We are committed to providing the best possible borrowing experience for our customers. Again, we apologize for this matter. My contact details are below – please do not hesitate to contact me should you have any questions.

Thanks,

Review: On Deck is sending unsolicited advertisements to this address without authorization. [redacted], of A1 Floridian Lawn & Tree does not reside at this address. This is a residential address, it is not a business address.Desired Settlement: Please completely remove my information from your mailing address, effective immediately and permanently. This is not a business address. [redacted] and the company A1 Floridian Lawn & Tree do not reside at this address.

Thank you for your time and attention to this matter.

Business

Response:

Dear [redacted],

This is in reference to the

complaint from [redacted], complaint ID #[redacted].

[redacted] emailed

us on Sunday, January [redacted] requesting that he be removed from our

mailing list. The address we had on file was a residential address and not a

commercial.

The Marketing Team responded

via email the following day assuring him he had been removed and that our

process takes 4 – 6 weeks for all mailings to cease. [redacted] responded

thanking us for our time but stated that he would still plan on filing a RevDex.com complaint. [redacted] should not have received any mailings

from OnDeck after February [redacted]. This email correspondence is

included in the document attached.

In respect to this

complaint, OnDeck requests that the complaint be removed from our file, as we

acted reasonably and in accordance with our direct mail protocol.

We apologize for this

matter. My contact details are below – please do not hesitate to contact me

should you have any questions.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: We asked for a confirmed early payoff settlement. They stated because they collect funds daily that they would only honor an early payoff for 48 hours for a $1,500 discount. We told them that we needed longer, but they refused. They knew that it took over 48 hours is why they only offer 48 hours. By the time the bank transmitted the funds it was over 48 hours. We asked for them to honor it but they refused. Also, they collected two additional payments for 358.34 and we have yet to receive it. They did give us a $951.72. The $1,500 was 3 payments earlier than that. So we are asking for the difference between 951.72 and $1,500 plus the three payments. This is a game that they play with people to not honor a discount. They already get over 30% interest and an origination fee of over $500. This is a shady business. We were desperate at the time, so we did it. What a mistake!! We now want them to honor what the refunds.Desired Settlement: Refund our over payments and honor the discount.

Business

Response:

Thank you for giving OnDeck the opportunity to respond to [redacted] questions concerning the discount and payments with his recent OnDeck loan.OnDeck spoke to [redacted] on January **, 2016, resolved any misunderstandings, and reached an agreement on a resolution. OnDeck is committed to providing the best possible experience for our customers. Our team is available for assistance if [redacted] has any further request.Sincerely,Eric L[redacted]OnDeck – Director of Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Tehey finally returned two days worth of funds. They offered a 200 dollar gift card and I have yet to receive it. I also believe that the attorney general should look into their business practices for settlements.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for giving OnDeck the opportunity to respond to [redacted] concerning our final agreement. OnDeck spoke with [redacted] on February [redacted], 2016 and confirmed that [redacted] received the gift card. At this time OnDeck and [redacted] have fulfilled our final obligations. If [redacted] has any further questions he can contact the OnDeck Customer Service team at ###-###-####.Sincerely,Eric L[redacted]OnDeck Director of Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory for what they offered. I did accept the gift cards so technically the matter has been resolved. They did rip me off of over $500 dollars still, but there is nothing I can do! I also believe that the way they do business of only offering a settlement when you ask for one with a 48 hour period hard deadline is bad business practice.

Sincerely,

We had a very professional and positive experience getting a short term loan through On Deck. The response was very prompt and funding was done very quickly. We will use them again in the future.

excellent service, and very professional and speedy in time of need.

I continually received an advertisement from this company. If you call you cannot speak to a person and it just is more ads for more companies.

Very pleased with our relationship with On Deck. 2 years now. Great customer service. No problems.

I received a letter in the mail and filled out the online form. Before I finished the form I received a phone call from a broker to discuss the loan. It sounded acceptable however decided against the loan because of a twice monthly direct deduction out of my checking account. I was uncomfortable connecting the company to my bank account. I texted the broker who had texted me that I didn't want to proceed with the loan. Now I am getting texts from brokers all over the country asking me if I want a loan. And one text said they heard about me on [redacted] I don't know if the form I filled out is sent to brokers around the country or if that broker decided to expose my phone number in [redacted] Either way I do not recommend you give this company personal information. Certainly do not give them your phone number.

Review: These people keep sending me junk pre approved loans. Upon further investigation of this company I found out that they are deceitful and non transparent. They do not tell you they are charging a ridiculous 15% interest on their loans and furthermore you must abide the contract agreement by US law not to mention the fact they are making more money taking advantage of the exchange rate.Desired Settlement: Please take me off your mailing list, I do not wish to be contacted by licensed criminals.

Business

Response:

Thank you for giving OnDeck the opportunity to respond to [redacted]’s request that he stop receiving any further OnDeck solicitations or marketing materials. While a review of our records does not indicate that we previously received a request to cease mailings or phone calls to this business, I can confirm that OnDeck has removed [redacted]’s address from all future marketing communications. Because OnDeck marketing materials are often sent out weeks in advance, [redacted] may receive one or two more pieces of marketing from OnDeck. Please know that these are the last pieces he should receive and that we have removed [redacted] from our marketing list. OnDeck can also confirm that we have removed the business phone number from our records, and have added [redacted] to our Do Not Call list. Thank you very much for letting us know about [redacted] concerns, as we wish to accommodate his request. Sincerely, Eric L[redacted] OnDeck – Director of Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Opened an account (line of credit) on the evening of 4/**/15....cancelled account on 5/*/15 and never used any of the services or draws on the line of credit. Cancelled acct within the 3 business days and asked to refund the $20 that they took out of our account for a monthly service charge.

They cancelled account and said that that couldn't refund the $20 becuase we "asked" for it after the account was closed....which is not true. If they record their calls, they will hear that we asked for a refund BEFORE the account was closed.

This is the email response we received today.

[redacted]Desired Settlement: Refund our $20 back to the account they pulled it from OR a check for $20.

Business

Response:

Dear [redacted]:This is in reference to complaint #[redacted] filed by [redacted]. Upon receiving this complaint, we reviewed ourrecords regarding the situation and our communications with [redacted].To reiterate, [redacted] states in his complaint that he was not refunded a $20.00service charge when he believes he should have received a refund. Our research indicates that [redacted] should have been refunded the $20.00 servicecharge. [redacted] was called by our manager of Customer Service on May *, 2015 and the service charge was refunded infull. We apologize for the inconvenience and hope that we can assist [redacted] again inthe future. We are committed to providing the best possible borrowing experience for ourcustomers. [redacted] is a website specifically created, by us, to assist business owners in learningabout financing and we recommend this as a good resource to all merchants. My contact details are below – please do nothesitate to contact me should you have any questions. Thanks, [redacted]Phone: ###-###-####

Review: I applied for a loan with this company and was told by 2 Reps 1 of which is a senior Rep that If I paid the full amount of my loan sooner then the terms agreed, that I would get a lower interest rate applied to get a lower payoff amount .

When I spoke to my Rep [redacted] he told me that that is not possible . I was mislead from the all the Rep's that were involved when financing my loan .

Be very careful when using this company and make sure to get names and numbers of all Rep's and even if you need any terms that you get them on paper .Desired Settlement: To honor the verbal agreement that was promised to me .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

To Me

Today at 6:55 PM

Review: This company continues to send junk mail concerning a pre -approved loan for my business to my home address. My business is not located at my home. I have called more than once asking them to stop sending this crap to my home.

My business is inc. in order to keep my personal assets separate from my business. By associating my business name with my home address implies that my business is located in my home. This is a direct violation of my company's privacy policy, which states anyone company or cooperation who associates [redacted]'s home address with the business name All About Chimneys is subject to a $ 2500 fine for each violation.Desired Settlement: Stop sending this crap to my home or I will sue this for company for privacy invasion!

Business

Response:

Dear[redacted]:This is in reference to complaint #[redacted] from [redacted]. Upon receiving this complaint, we reviewed our records about the situation. To reiterate, [redacted] requested his company to be removed from any future OnDeck marketing materials, and for noting our inadvertent mailing to his residential address.I can confirm that we have removed [redacted] from our marketing lists, and have added his name to our “Do Not Call” list. Because our marketing materials are often sent out weeks in advance, he may receive one more piece of marketing from OnDeck. Please know that this is the last piece he should receive and that we have removed [redacted] from the list for any future mailings. Thank you very much for letting us know, as we wish to accommodate his request. Sincerely,[redacted] L[redacted]Director of Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

I want to be completely removed from this company's database. If I receive any more mail or phone calls to my home I will sue this company for invading my privacy because my business is not be associated with my home!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:This is in reference to a rebuttal from complaint #[redacted] from [redacted]. Thank you for giving us the opportunity to respond.I can confirm that we have removed [redacted] from our database, removed his address from our mailing list, and added his phone number to our “Do Not Call” list. We hope that we have accommodated [redacted]’s wishes to be completely removed from receiving any marketing materials from OnDeck.Sincerely,[redacted] L[redacted]Director of Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am very pleased with OnDeck service. This is a second time that I borrowed money for my business from OnDeck and I did it because (after full payment of my previous loan with OnDeck) there were no surprises. Agreement is clear and as a small business I couldn't get loan from banks. I compared rates with Merchant Advance Services and OnDeck is significantly better. Prior OnDeck I used AdvanceIt and the amount I paid back was much higher and didn't allow my company to grow.

This relation allows my business to grow and has completely stabilized my debt while expanding my business. I would recommend OnDeck to any business that needs cash for growth.

Review: Below is a copy of an email sent to me, as I have never spoken to any one from On Deck. Maybe they should change their SPAM.

Hi [redacted],

We spoke briefly today but you asked me to follow up via email about a Business Line of Credit that xxxxxxxxxxxxxxxxxxxxxxx can use to access up to $20,000 when your business needs it. Below are the details of this powerful new tool for business owners.

$20,000 Business Line of Credit for xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Access up to $20,000 whenever you needed it – simply login to your account and draw financing in $1,000 increments.

A simple 10 minute application, and higher approval rates than most banks.

You can use the funds for any business use, from inventory to equipment or just to cover yourself if you ever have a cash flow crunch.

About OnDeck – a Company You Can Trust

Over $1 Billion loaned to businesses nationwide since 2007.

A + Rating from the Revdex.com

We are a publicly traded company on the [redacted], and named to the [redacted] list of 100 Most Promising Companies in America

You can learn more about the Line of Credit as well as our company: OnDeck.com

You can also see reviews from customers on [redacted].

The attached application should take you less than 10 minutes to complete, and you could have a decision the same day. And if you are approved, there is no obligation to take the financing.

Do you have any questions about the business line of credit?

Thank you,

D: ###-###-#### | F: ###-###-####Desired Settlement: To be removed from there SPAM list

Business

Response:

Dear [redacted],This is in reference to the complaint [redacted]. [redacted] recently filed against OnDeck. After receiving the complaint, we immediately launched an audit for our records. Our credit specialist [redacted] had contacted [redacted]’ business as part of a phone campaign to business owners who may be interested in a loan. She spoke with a woman who answered the phone and was given [redacted]’ email address. However, rather than send an email noting this, [redacted] erroneously sent an email saying she’d spoken to [redacted]. We have spoken with [redacted], and she acknowledges and apologizes for her error. We want to assure both [redacted] and the Revdex.com that we do not send SPAM to businesses who have not provided us their email. We listened to the recorded phone call between [redacted] and the woman who answered the phone and can confirm she provided the email [redacted] – we’ve attached a recording of the phone call as reference. We have also removed [redacted] from all future email communications from OnDeck. Please accept our apology for the error in communication. We strive for excellent customer service and will use this as feedback to our team on how we can do better.Thanks, [redacted], [redacted]

Phone: ###-###-####