On Call Appliance Repair

Complaint: [redacted] I am rejecting this response because:This company has never even returned my callsI have repeatedly requested in calls and voicemails that this company provide documentation of the refrigerator having an issue before we unplugged it so I can address the situation with the landlordThe woman who answered the phone at the company refused to consider doing so, and my calls after that were not returnedI wanted to address this with the landlord, but there's no way to do that when the company refuses to even consider this request, won't call me back, and I have no way to get them to correct the reportThe company has prevented me from fixing this situationIt would have only taken a few minutes for them to provide me with documentation to fix it, and they opted not to Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:This company  has never even returned my calls. I have repeatedly requested in calls and voicemails that this company provide documentation of the refrigerator having an issue before we unplugged it so I can address the situation with the landlord. The woman who answered the phone at the company refused to consider doing so, and my calls after that were not returned. I wanted to address this with the landlord, but there's no way to do that when the company refuses to even consider this request, won't call me back, and I have no way to get them to correct the report. The company has prevented me from fixing this situation. It would have only taken a few minutes for them to provide me with documentation to fix it, and they opted not to.
Sincerely,
[redacted]

Subject: ID [redacted]To [redacted]:      This is my response to [redacted] complaint. I understand her frustration at being charged the service call when she had a problem with her refrigerator. However her problem is not with us but with her property management company, who made...

the decision to bill her. I first gave them my invoice along with a verbal explanation of the problem, also stating that I had told the tenant to call back if the problem came back. And after hearing of her telephone call I again went to the property management company and told them of her concern and the reason they had turned the refrigerator off. I was told they would deal with the tenant. We do not tell the property management company who should be billed. We only report what we encounter. I don’t know why she was billed, as her problem sounded legitimate, but I can’t do anything but tell the property management company the situation. The rest is their decision. She needs to deal with them to get any resolution she wants.                                                                                                                                                                                         Scott A[redacted]