Omega Ct. Apts.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Me and my boyfriend [redacted] moved into The Ridge 10/2014 [redacted] then [redacted] Mgr at the time, with a double deposit of $1000. I gave a 2 mo. notice to vacate apt#** 04/2016, the current Mgr [redacted] advised all I needed to do was clean and there would be a carpet fee and cleaning from our deposit. She walked through and checked for holes and any damage which was none. I then was notified her sister [redacted] would take over and assist as Mgr. I completed my walk through with [redacted] 05/09/2016, at that time there was not mention of heavy cleaning, carpet was old and only cleaned when we moved into unit 18 mo. ago. I have invoices that state (1) heavy cleaning $160, (2) invoice states carpert shampoo $60,3 stains removed, 5 carpet patches $120 total $415. I received a check 06/10/2016 for $360, even if I agreed which I the check should have been $585. I called and called the office on many occasions to speak with someone and advise of the error, [redacted] states there is another invoice and she would get them to me until this day she has not. I really not happy with the lies and the stories surrounding the carpet issues and the heavy cleaning, so I called the number on the invoice which state [redacted] Janitorial Services [redacted] email [redacted].com Address [redacted] The number for the invoices is disconnected and the address is not a business but a residence.Desired Settlement: I would like our entire Deposit of $1000 that is minus the $362 refunded back. This Mgmt has lied and now that I think they probably are taking from the under priveleged and or stealing and cheating from most tenants. I am a single Mother now and could not afford to stay on my own with 2 children. I have been honest and sincere to Mgmt and would like them to send the remaining $638 to address in file. If I owed the money it would be only fair for the deductions.

Business

Response:

This office represents the managers of the Ridge at McClellan Apartments. We have been asked to respond to the above-described inquiry filed with your office by Ms. [redacted] According to the complaint, Ms. [redacted] believes that management has engaged in a practice of telling “lies” and “stories” regarding Ms. [redacted]’ security deposit disposition, a claim management rejects. After reviewing the documents in the file, it appears that management acted in a manner that conforms to the requirements of Civil Code §1950.5. As such, management rejects the claims as outlined by Ms. [redacted]. Management is of the opinion that they have acted responsibly and diligently with respect to its obligations pursuant to California Law. Hope this clears this matter. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.