Olympia Moving and Storage

I just wanted to take the time to say thank you on behalf of myself and my aunt *** to *** Agent Olympia Moving and Storage and Sales Rep Brett E Move Coordinator Candace L and Driver Jeremy W and his crew for making this move for my Aunt *** as worry free as possible.
Jeremy and his team were just excellent with the great care they took of my aunt's things while packing items and upon delivery to the house and storage unit. I can't thank Brett and Candace enough for their assistance with putting this move together so quickly for us.
This is now my third move with *** and second with Olympia as agent for ***, and I must say you will be my go to movers for all of my future moves and I have been happily singing your praises to everyone.
If you are looking for professional, caring, quality movers, this is the company for you.
Many thanks

What a great experience! I've moved many times over the years, and this was by far my best move -- thanks to Olympia. They moved the contents of my 4 BR home from Virginia to Florida, and the operation was seamless. Fair price, great communication, stellar support and quick turnaround. Sales Manager Brett E responded immediately to every need. Driver Jeremy not only oversaw the loading, he was there for the unloading, remembering every tiny detail, directing his team beautifully. From start to finish, Olympia made this easy. I'm impressed. You can't go wrong with this well-oiled machine. These folks are professionals who put the customer first. Don't settle for less.

I contracted with Olympia Moving and Storage for their packing and moving services. A representative from the company came and did an in-person assessment and provided me with an estimate for the cost of their services. The estimate was within my moving budget, so I accepted the quote. However, after the move was completed, the final charges for their service were significantly more than the initial quote estimate I was provided. As such, charges ended up exceeding my allocated moving budget and their original estimate by nearly $2000. I expected the possibility of some fluctuation, however, a nearly $2000 difference between the original quote and what I was ultimately charged was far more than expected and unacceptable.

I contacted Olympia for an explanation and was provided a response that both the packing and the move itself took longer than estimated, resulting in the additional charge. Additionally, through an initial error, the total cost of packing materials had not populated correctly on the original quote and was shy by about $800. They also claimed that the packers were slowed down by having to pack in tight spaces. It is true that as they packed and the boxes began to fill the rooms, space was reduced. However, this was to be expected as they were not loading the items immediately and were coming back two days later to execute the move itself.

While they owned the mistake of not accurately quoting the materials charge and offered to honor a portion of the original quote RE materials underestimate (refunding the ~$800 that had not populated in their estimate) they would not honor the original quote in its entirety. As such it would still be ~$1200 over the original estimate. While I appreciate the gesture and that some refund was offered, I think a better and more fair resolution would have been to honor their original quote and refund the difference between the original quote and the final charge.

As the company had come to do an in-person assessment and saw first-hand the amount of items to be packed and moved, I thought it incumbent upon them to have provided an accurate estimate of time and of charges. If the move was over time and over materials, it would seem that was due to their underestimating of either the time it would take to pack and/or underestimating the number of workers necessary to pack within their original estimated time. That however, is through no fault of my own and I should not bear the burden of that cost. Also, while the packers worked diligently, it was evident immediately to them that the project was going to take longer than estimated and their frustration was evident.

Ultimately, I am seeking a more fair resolution to this dispute and to be charged fairly. In the most equitable resolution, I believe Olympia should honor their original estimated quote and refund the difference between the amount charged and the original quote. At the very least, I believe that they should offer a greater refund amount. Thank you for any help you might offer in resolving this matter.

Olympia picked up our things at several different locations in *** and when we had already left for ***, they informed us that they could not deliver all of our things at the same time. The original delivery date was July 3rd. We received approximately 2/3 of our goods on that date. We asked every day for the rest of the week about when the rest of our furniture would be delivered and could not get any information. Today, they told us that it would be another full week before they could deliver. To make matters worse, since we thought everything would be delivered at the same time, we put my diabetic supplies on the truck, thinking they would arrive in a timely manner. Now, my diabetic sensor (CGM) stopped working and I have no options for another week. I left messages for the President of the company, *** and *** and did not receive a return call. I apoke with *** at the company and left the messages with her as well as ***'s cell phone voice mail. I am shocked that they would treat a customer this way, particularly after we paid them $22,000 for the move.

OLYMPIA IS FABULOUS!
Keven D was absolutely phenomenal in every way and trust in him and his explanation of process and costs for both long term storage and moving was the reason we decided to choose Olympia. He’s the initial face of the company to the customer and Olympia chose well in having him out front. He listens well, is cordial, thorough and a complete professional. We could not be happier with his work and responsiveness. Also, we were concerned about several pieces of fine art we have. Keven assured us that while they treat all their customers’ goods with great care, he would make sure we had a team who could handle that issue. And he did! Paul Sand, the packing team lead, was amazing and quickly allayed any fears that things wouldn’t be handled expertly. Between Keven and Paul, we’d give 100 stars if we could.
The office and the coordination with Candy Longo has been so easy to work with and has made the process, so far, a dream. The entire team listens and responds and today that’s a rare commodity. Candy has been wonderful to work with because she’s responsive, cordial and professional. This is a great group of people.
And Paul Sand and his crew in packing and loading were AMAZING!!! The things we noticed the most were that Paul and his crew were so FOCUSED, professional and worked HARD and consistently. Paul was So Easy and Wonderful to work with (as was the whole team) - knew our concerns ahead of time and addressed them and explained how they would approach certain packing issues - and seemed to always be thinking two steps ahead. Rain was forecast for the second day so Paul and his team packed and loaded one full truck the first day so more than half the house was done. And they were able to beat the rain the following day except for a few items at the end that didn’t matter. We have made so many moves over the years from our Navy days to corporate executive moves but so far, this has been the best experience by far.
Our experience has been that the entire team, from Keven to Candy and the home office to Paul and his crew work together as the proverbial “well oiled machine.” That’s how it should be but isn’t so much anymore. So Olympia stands out because the group has a work ethic and professionalism that, in our experience, puts Olympia at the top of what a good company should be. We are very pleased customers.

I cannot thank the Olympia team enough. This was a very small move, but we did not want to try to do it on our own. I read so many bad reviews online (about other companies) that I was very nervous. BUT because of the professionalism, communication, follow up, etc. with Olympia, I was put at ease right away. Mac did a great job estimating. The final bill matched the quote and there were no surprises. And I cannot say enough about Candace who was my contact once the move was set. I don't think I have had anyone of late be as responsive as she was. She responded to emails right away. She answered calls and if she was away from her desk when I called, her call back was very prompt. Can't say enought about the EXCELLENT communication. And the crew was very efficient on the day of the move. Kudos to the entire team!! I also appreciated thier customer portal. I would hire Olympia again in a minute. Highly recommend!

ago
MICHELLE J / Olympia Movers is UNETHICAL and UNPROFESSIONAL!! Buyer beware! She quoted low and just two weeks before our move in peak summer season, she sent a text stating there would be an additional fee of $2038.25 in order to keep the dates on our contract! At this peak time of the year, it’s nearly impossible to secure another long distance mover on such short notice.
14 days from my move date, confirmed by contract, Michelle sends me a text (not even professional enough to call me) that says “due to their summer schedule, my move was kicked out of the system based on mileage and weight?! Furthermore, my load date was pushed out 4 days to June 9th (my contract says June 5th and I no longer own my home on new load date of June 9th) and my delivery window was also moved to 4 days earlier which is 4 days before we close on the new house. The “forced” new dates on both ends won’t work because of the timeframe in which we are selling our current home and buying a new home. All of which was explained in extensive detail to Michelle prior to contract.
If we don’t agree to the new dates, Olympia will charge an additional fee of $2,038.25 to change me to “day certain” move! I was irate and asked her why didn’t she explain their “summer schedule” limitations during our many conversations reviewing the contract? As the salesperson, how come she wasn’t aware of how her company works during peak summer season? I have a contract with the specific dates, so how can she do this? In a detached, monotone, and unapologetic manner, she repeated the same response...”that’s just the moving business”. She refused to answer my questions, patronizingly said she was trying to help me, and them hung up the phone.
I called the corporate office to report Michelle’s bait and switch unethical behavior and to speak to someone else about my move. Michelle’s tactic was to quote low, pretend she is helping you to contain costs, and then to charge you additional fees in the 12th hour when your window to find another option is closed. Michelle’s conduct is disgusting and disgraceful! Olympia / *** needs to know she is damaging their reputation in an industry known for unscrupulous tactics.

Brett E did an excellent job lining up and estimating the move. He handled changes with ease and was great to work with. Candace at the office was most helpful and very prompt with her responses. The team, lead by Victor did a great job and not an item was damaged. All very pleasant to work with. Highly recommend. LK

Olympia Moving and Storage initially took a bunch of our stuff so that we could stage our home, they gave us an estimate for the first load and the second load. I was amazed at how wonderful they seemed to be, they came in and moved out the bulk of our belongings in no time flat (come to find out when they were unpacking the truck with our final move the reason they did it so quickly is they hire non professional cheap young help over the summer that just focuses on moving quickly) We were also told that the estimate we were given by their "professional" was WAY off and turns out both our first and second load were DOUBLE what they had estimated. We were a bit confused and upset but knee deep into selling and looking for a home so figuring we would find a home by the end of the summer we just crossed our fingers and hoped for the best.... 2 years later we found our dream home and were finally ready to stop paying our monthly payments (that we should have clearly disputed in the beginning because they really added up) Over this time there was horrendous lack of communication, once they had our stuff it seemed like any customer service went out the window! When we finally did get someone on the phone or an email, they all threw each other under the but, no one took any responsibility for ANY issue we had. I had been dreaming of the day we got our stuff back for almost 2 years.... long story short because of their own horrible job loading the vans up with our belongings initially 2 years prior, we had NO WAY of knowing if we had all of our belongings once the truck was unloaded. The movers we had that day were wonderful and professional and they were dumbfounded as to why the labels that the initial movers had put on our stuff didnt correspond to each other at all. Frustrated they tried calling their supervisors while we did as well... it took over an hour for anyone to answer or call us back. Our own movers told us NOT to sign their paperwork that they typically have people sign. This is not even mentioning the gross negligence they took with our furniture. We had three pieces of antique furniture that were broken beyond the scope of fixing... from utter, sheer negligence. And unfortunately, until we threatened with contacting a lawyer they wouldn't even return our phone calls or emails.....and whats worse I HAD TOLD SO MANY PEOPLE TO USE THEM AFTER MY INITIAL MEETING WITH THEIR STAFF THAT I THOUGHT GOOD PEOPLE.....NEVER AGAIN! BEWARE!!! IF I COULD GIVE NEGATIVE STARS I WOULD.... THEY DO NOT CARE ABOUT YOUR BELONGINGS OR YOUR SERVICE....ALL THEY WANT IS YOUR MONEY!!!

Olympia was honest, professional, courteous and a pleasure to work with, from their administration, to the scheduling people and with all of their movers too. We had a small ding in the wall and they promptly and professionally repaired. Our move was rather complicated and they handled it smoothly and competently. Their price was fair and their services were more than satisfactory for the cost. We would absolutely hire and work with Olympia again.

Olympia moving company was paid to pack, store and ship our belongings from the origin to destination. They arranged for and contracted the local movers at the origin and destination. Full payment based on full weight was made upon delivery. However, according to the original inventory, approximate 26 boxes/items were lost. A claim was filed with the Olympia for the missing/lost goods. Olympia denied the claim with no compensation for the lost items. The claim was denied because Olympia states all goods were delivered on the 8-27-18. On the contrary, the inventory paperwork clearly showed many missing items, over 60 at first. After contacting Olympia, a few more items were found and delivered on 9-17-18. But, there are still around 26 items missing on the paperwork which we have confirmed after unpacking. The paperwork and chain of events further prove the company is not accurately accounting for or tracking our goods. Olympia is trying to blame the local movers for the loss. We hold Olympia accountable for our lost goods, since they were the moving company we contracted. We are asking for fair and equitable monetary compensation of these numerous lost goods.

This moving company did not pack my furniture correctly and my furniture is now destroyed. They will not replace the items. For example, they put a dresser in a cardboard box that was meant for a couch. It provided no protection to the dresser and the entire pieces broke apart. Every single piece of furniture that I have is now damaged. The local company that did the end drop off told me that nothing had been properly packed.

I called the company and they said that they will not cover repairs or replacement because I did not have insurance on it. In the beginning of the process I was told that there is basic coverage on it and additional insurance can be purchased if the value of the items are a certain amount. My items did not meet the required value for the additional insurance so I was not able to purchase it (the value was to meet this minimum was $20k+). I would have done so if the option was available to me. So when my furniture arrives to me crumbling into pieces because it was never correctly boxed there is nothing that can be done. What exactly did I pay for? I paid $5000 for a service and the company did not perform that service. They deliberately shipped my items incorrectly. It was not one item - it was nearly all of my furniture. I can fully understand if something is broken by accident or has general wear on it from the move, but this was done intentionally by the company. I have to now have a junk removal company come to my house to remove the broken furniture. When I spoke with the service coordinator I was yelled at by her and then she told me that no one was available to speak with me when I asked to speak to someone else who could help me resolve this issue.

We are happy with the Olympia and Wheaton to move us from Boston to Seattle. The services are great. We feel luck we found a great moving company of Olympia. Thanks for all great work.

I am so pleased that I chose Olympia Moving and Storage to help me with a difficult move. On the day of the move I received a call from the Guys that they were a half hour away. This was a Two step move. Part of a bedroom and very large refrigerator was going to my daughters house in a different town and the rest of a three bedroom house was going to my third floor apt, no elevator. On an extremely hot day in September and climbing up and down the stairs with the rest of my possessions from a raised ranch house they never lost sight of being polite, courteous and professional. What a wonderful team they were. My daughters and I can't say enough about Olympia Moving and Storage from consult to moving day what a wonderful experience. Thank You!!

This was our third move with Olympia and we would choose them again. Always professional, clean, on-time and great communicators. Their rates are reasonable and their quotes are spot on. Would HIGHLY recommend Olympia Moving and Storage.

Olympia was contracted by our tenant to assist in moving. When moving items in basement, Olympia employees slammed into pipe knocking it off the wall causing hundreds of dollars in repairs and cleaning charges. We were told by the crew of 3 present that they didn't know who we could call to report this to and claimed they hadn't damaged the pipe.......... although they were alone in the home when this occurred. We then contacted a representative from the company that day named *** who claims they claim have no responsibility. When I asked if the pipe fell off the wall by itself I was rudely hung up on. We also have left a message for moving consultant who set up the move *** at *** and President *** and have yet to receive any courtesy call to discuss reimbursement for damages.

I called this company a week in advance to move my daughter out of her college apartment, store her stuff for three weeks, and then move it into her new apartment. They took on the job and executed it perfectly. They were experts at moving. They were very careful about handling and packaging her stuff. They showed up on time and called me in advance to let me know when they would be there. I got a ton of communication from the head office to keep me informed. The pricing and billing was clear and fair. Overall, this was a great experience and I would definitely use them again.