Olympia Carpets

I not sure what you are rejecting, but I had your lamp inspected and have a receipt for you As for the repair man, he stated that you requested he come back on a Saturday and he would like to come out this Saturday the 19th and I will send someone to help handle the pieces Please call me at the office to confirm the 19th will work for you.Thank you, [redacted]

As of today the repair man does have the parts and has left you a voicemail Please respond to him to set a time when he can come back out to both locations As far as how and where he does the repairs, I will work that out with him You stated you don't have a receipt, but what about the contact info for the electrician you contracted to put the lamps together originally? Thank you, [redacted]

We did notify the repair man who contacted the customer directly He reported back to me that he could fix everything, but he didn't believe that some of the damage was a result of anything we had done during the move I told him to go ahead and get the parts and fix everything He said he would order the parts and the lamp is ready As far as the delay goes, I'm sorry, but I thought that it was due to the parts order I hadn't heard from the customer of the repair firm and thought they were in contact with each other When I saw this complaint I called him to question the status and he said he thought the customer was going to call him He apologized for the mix up and would call her to schedule the repair I assure you there is no malice on either of our parts and we have every intention of repairing the damage.With regard to the desired settlement, the full value protection option clearly states that the option to repair or reimburse is ours We will not be replacing these items, so a check will not be issued for this claim I would like to address the additional request for $a little differently The $was the difference between the customer's estimate, which states in bold capital letters, ESTIMATED CHARGES and the actual charges, not for travel back to [redacted] The customer was charged travel back from [redacted] ***, at the rate of $per hour for at most three quarters of an hour Even though I find it hard to believe that she understood she would pay travel from [redacted] to [redacted] , then to [redacted] ***, then to [redacted] ***, but then the travel back to [redacted] would be free I will agree to refund the travel back to [redacted] in the amount of $ I will send this check once the repair work has been completed, as the final settlement of the claimThank you, [redacted]

Complaint: ***
I am rejecting this response because: I left a message for the repair man on Tuesday, Sept8th, but have not heard back from him As for the lamp, we keep receipts for a few years, and as I had stated, we no longer have it, si de there is no warrantyI have a set of three lamps, one being the one that was damaged and all three were purchased at ***'s So they would be the contact
Sincerely,
*** ***

As of today the repair man does have the parts and has left you a voicemail.  Please respond to him to set a time when he can come back out to both locations.  As far as how and where he does the repairs, I will work that out with him.  You stated you don't have a receipt, but what about the contact info for the electrician you contracted to put the lamps together originally?  Thank you,[redacted]

Complaint: [redacted]I am rejecting this response because: The repair man was not present the day of the move, so he was not aware of the condition of our furniture prior to the move; that is his own opinion.  He did not visually inspect our furniture prior to the day of our move.  Also, the lamp we will not accept with repairs made to it.  The reason being; it was approved for use by the [redacted] for home use.  Since they are not electrical contractors or an independent testing laboratory and have tampered with an electrical item that is used daily in our home, we are not comfortable accepting a repaired lighting fixture.  It clearly states on all electrical UL approved Tags, "Risk of Fire, Shock, Injury or Death, Do Not Alter, tamper with or repair any damaged items - Dispose or replace item per manufacturers specifications".  If they can prove that they sent the lamp back to the manufacturer and had it fixed by them, and then independently tested the lamp by a UL Approved testing Laboratory for home use, we will accept the lamp.  If not, they will have to compensate full value to replace it.  Also, to date, Tuesday, August 11, 2015, I have not heard from or received any message from either the company or repair man, as it was stated in his response you had forwarded to me..Also, I have sent a letter (attached) to Consumer Protection, as I am very dissatisfied with this whole experience/process, with this company.  The attached letter, as you will see, outlines my issues with this company.Sincerely, [redacted]

We did notify the repair man who contacted the customer directly.  He reported back to me that he could fix everything, but he didn't believe that some of the damage was a result of anything we had done during the move.  I told him to go ahead and get the parts and fix everything.  He...

said he would order the parts and the lamp is ready.  As far as the delay goes, I'm sorry, but I thought that it was due to the parts order.  I hadn't heard from the customer of the repair firm and thought they were in contact with each other.  When I saw this complaint I called him to question the status and he said he thought the customer was going to call him.  He apologized for the mix up and would call her to schedule the repair.  I assure you there is no malice on either of our parts and we have every intention of repairing the damage.With regard to the desired settlement, the full value protection option clearly states that the option to repair or reimburse is ours.  We will not be replacing these items, so a check will not be issued for this claim.  I would like to address the additional request for $154.50 a little differently.  The $154.50 was the difference between the customer's estimate, which states in bold capital letters, ESTIMATED CHARGES and the actual charges, not for travel back to [redacted].  The customer was charged travel back from [redacted], at the rate of $103.00 per hour for at most three quarters of an hour.  Even though I find it hard to believe that she understood she would pay travel from [redacted] to [redacted], then to [redacted], then to [redacted], but then the travel back to [redacted] would be free.  I will agree to refund the travel back to [redacted] in the amount of $77.25.  I will send this check once the repair work has been completed, as the final settlement of the claim. Thank you,[redacted]

I not sure what you are rejecting, but I had your lamp inspected and have a receipt for you.  As for the repair man, he stated that you requested he come back on a Saturday and he would like to come out this Saturday the 19th and I will send someone to help handle the pieces.  Please call me at the office to confirm the 19th will work for you.Thank you,[redacted]