Olson's Outdoor Improvements, LLC

I sent a letter to the consumer.

Subject: Rebuttal for Revdex.com Complaint #[redacted]Hi [redacted]Thanks for getting back to me!Here is my rebuttal to the response from the business:Brian O[redacted] sent me a letter before I contacted the Revdex.com and it said he wouldn't honor the fence warranty because he said my...

compliant was about a design change and not a faulty fence. The fence was not built to the specs in the quote he gave me and is not acknowledging the 15 year warranty on the fence stated in the quote. His response is grossly insufficient. The fence posts were only in the ground 2-3 inches instead of the specified standard of 6+" and some posts don't even have cement in them. There is no way this fence is secure, properly installed, or adequate to any professional builder/contractor standard for installing fences. In my complaint, I am willing to reduce the cost of the refund to less than the actual amount I had to pay Olson's Outdoor Improvements, even at my own expense to have to spend additional funds to fix his incompetent errors, and still insist on a refund. I gave Brian O[redacted] the opportunity to honor his warranty and just come fix the fence, in which he ignored my communications and finally had someone from his office send me a letter that did not address any of my concerns or questions.Please let me know if you need additional information from me.Thanks,