Ollie's Computers, Inc.

To Whom It May Concem:We have received your information regarding a disgruntled customer, *** ***The customer came in to the store and presented a keyboard that she had purchase from my store and stated "She wanted a refund to my employee since Ollie had done such a good job fixing her
other one.H I told the customer it is an "Exchange Only" refund policy, and there is "no exchange" if the package had been openedShe started yelling and getting angry and said "Ollie did not tell her that." The customer kept getting frustrated and Irate especially after I showed her at the bottom of her receipt our return policy, and I also pointed out to her the bright yellow and black sign that is posted with our exchange policy by the registerIn her statement she stated, "Guess what, I would have said Ok, no problem H in reference to the return policyis a an incorrect statementShe went ballistic when I showed her the return policy on her receiptI I went to the back to ask Ollie if he told the customer that she could get her money backHe came out and told the customer "He did not tell her that," which only made her angrierRegardless ifthe employee told her or not, the return policy is posted and printed on her invoice .The customer had her daughter with her, and even the daughter grabbed her mother's arm to calm her down to no availHe asked the customer what would make her happy, and she agreed to pay our minimum bench fee for the repair of her keyboardI wrote her a check for $There was three of us in the store to observe her bad behavior and heard her threats to slander us on social media, and in our small county, which was heard by myself,***, and a third employeeMaybe part of her behavior had to due with her recent health issues.I am sorry that the customer had a negative experience, but the whole thing would have been avoided if she would have accepted our return policyIt is a customer's responsibility to find out a return policy before purchasing an itemI have the Ollie's Computer's return policy in a very public viewing place, and It is printed on every receipt, Including hersIn addition, she received $back.DUring the process, Ollie tried to calm the customer down, by inquiring how she was feeling, what would make her happy, and he apologize to her at the time if she did not hear him say the return policy.Due to her threats on slandering us on social media, and in our county, and since she had documented on her receipt our return policy, and she received half of her money back, I feel I have done everything I could for this customerIf this customer continues to slander our company, legal action could occur.*** ***
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