This is in response to the claim that was made on [redacted] by [redacted] We are currently in the process of hiring a Lead Maintenance to handle any issues we have that may arise on property At this time we are having other staff come from other properties to handle any work orders that come in Below is a list of dates and what occurred: [redacted] contacted the office making us aware of very little water pressure in her shower [redacted] Our maintenance personnel noticed the shower head was not the one we install at move in and [redacted] said that she had changed it out and didn't want anybody messing with it So we tried correcting the problem at this time Our maintenance mentioned that the valve may be bad and the water needed to be shut off to correct this problem We are required to give our residents hour notice before shutting off the water, so we would finish up this work order on [redacted] [redacted] This was the next available day a maintenance personnel would be on site Unfortunately there were other emergencies on that [redacted] that took precedent over the water pressure issue [redacted] On [redacted] morning maintenance went again and changed the valve stem The water pressure was good and he even showed her son and her son said yes that the shower was working better [redacted] called again to complain regarding the water pressure and also mentioned that the water was either hot or cold Maintenance was on-site and was able to fix another part to her shower [redacted] was present at this time Our maintenance went back before he left for the day and it was all working smoothly The manager was informed by maintenance that if the problem continued he may have to redo the whole fixture which would need to again turn the water off and that it would take roughly 3-hours So as far as we were concerned the work order had been completed on [redacted] because we hadn't received any further calls [redacted] We received this letter on [redacted] late afternoon, so on [redacted] after the holiday we went over to check the water pressure and it was very low [redacted] Maintenance will come to change out the whole fixture Had she let us know sooner possibly [redacted] or during the weekend we could have completed this work order sooner, we were under the impression however that it was completed [redacted] Regarding the noise complaint from her neighbors we have on record that she has called in one time At that time the manager issued a lease violation We heard nothing further so again we weren't aware of any on-going problems The only way that we can correct a problem that is on-going is to have the resident communicate the problems if they keep occurring We understand at times it may be frustrating but the managers are on-site to help with any problems that may arise Thank you for your time, [redacted] Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
The shower was thankfully, finally resolved The noise complaint however, not so muchAnd I did call in one time but also came in person at least twice, and spoke with a manager via text message twiceWhich I have records of I was told that it would be handled in person Not one day has passed that we have had peace and quiet while at home when those people are home I was told to call the police, who did nothingSo who is supposed to make sure rules are followed and enforced? Last weekend they partied till four in the morningFOUR! This is not acceptableIf they indeed recieved a lease violation then why are they still doing it?? Not happy about this issue I pay my rent on time and cause no trouble around here
This is in response to the claim that was made on [redacted] by [redacted]. We are currently in the process of hiring a Lead Maintenance to handle any issues we have that may arise on property. At this time we are having other staff come from other properties to handle any work...
orders that come in. Below is a list of dates and what occurred:
[redacted] contacted the office making us aware of very little water pressure in her shower.
[redacted] Our maintenance personnel noticed the shower head was not the one we install at move in and [redacted] said that she had changed it out and didn't want anybody messing with it. So we tried correcting the problem at this time. Our maintenance mentioned that the valve may be bad and the water needed to be shut off to correct this problem. We are required to give our residents 24 hour notice before shutting off the water, so we would finish up this work order on [redacted].
[redacted] This was the next available day a maintenance personnel would be on site. Unfortunately there were other emergencies on that [redacted] that took precedent over the water pressure issue.
[redacted] On [redacted] morning maintenance went again and changed the valve stem. The water pressure was good and he even showed her son and her son said yes that the shower was working better.
[redacted] called again to complain regarding the water pressure and also mentioned that the water was either hot or cold. Maintenance was on-site and was able to fix another part to her shower. [redacted] was present at this time. Our maintenance went back before he left for the day and it was all working smoothly. The manager was informed by maintenance that if the problem continued he may have to redo the whole fixture which would need to again turn the water off and that it would take roughly 3-4 hours. So as far as we were concerned the work order had been completed on [redacted] because we hadn't received any further calls.
[redacted] We received this letter on [redacted] late afternoon, so on [redacted] after the holiday we went over to check the water pressure and it was very low.
[redacted] Maintenance will come to change out the whole fixture. Had she let us know sooner possibly [redacted] or during the weekend we could have completed this work order sooner, we were under the impression however that it was completed [redacted].
Regarding the noise complaint from her neighbors we have on record that she has called in one time. At that time the manager issued a lease violation. We heard nothing further so again we weren't aware of any on-going problems.
The only way that we can correct a problem that is on-going is to have the resident communicate the problems if they keep occurring. We understand at times it may be frustrating but the managers are on-site to help with any problems that may arise.
Thank you for your time,
This is in response to the claim that was made on [redacted] by [redacted] We are currently in the process of hiring a Lead Maintenance to handle any issues we have that may arise on property At this time we are having other staff come from other properties to handle any work orders that come in Below is a list of dates and what occurred: [redacted] contacted the office making us aware of very little water pressure in her shower [redacted] Our maintenance personnel noticed the shower head was not the one we install at move in and [redacted] said that she had changed it out and didn't want anybody messing with it So we tried correcting the problem at this time Our maintenance mentioned that the valve may be bad and the water needed to be shut off to correct this problem We are required to give our residents hour notice before shutting off the water, so we would finish up this work order on [redacted] [redacted] This was the next available day a maintenance personnel would be on site Unfortunately there were other emergencies on that [redacted] that took precedent over the water pressure issue [redacted] On [redacted] morning maintenance went again and changed the valve stem The water pressure was good and he even showed her son and her son said yes that the shower was working better [redacted] called again to complain regarding the water pressure and also mentioned that the water was either hot or cold Maintenance was on-site and was able to fix another part to her shower [redacted] was present at this time Our maintenance went back before he left for the day and it was all working smoothly The manager was informed by maintenance that if the problem continued he may have to redo the whole fixture which would need to again turn the water off and that it would take roughly 3-hours So as far as we were concerned the work order had been completed on [redacted] because we hadn't received any further calls [redacted] We received this letter on [redacted] late afternoon, so on [redacted] after the holiday we went over to check the water pressure and it was very low [redacted] Maintenance will come to change out the whole fixture Had she let us know sooner possibly [redacted] or during the weekend we could have completed this work order sooner, we were under the impression however that it was completed [redacted] Regarding the noise complaint from her neighbors we have on record that she has called in one time At that time the manager issued a lease violation We heard nothing further so again we weren't aware of any on-going problems The only way that we can correct a problem that is on-going is to have the resident communicate the problems if they keep occurring We understand at times it may be frustrating but the managers are on-site to help with any problems that may arise Thank you for your time, [redacted] Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
The shower was thankfully, finally resolved The noise complaint however, not so muchAnd I did call in one time but also came in person at least twice, and spoke with a manager via text message twiceWhich I have records of I was told that it would be handled in person Not one day has passed that we have had peace and quiet while at home when those people are home I was told to call the police, who did nothingSo who is supposed to make sure rules are followed and enforced? Last weekend they partied till four in the morningFOUR! This is not acceptableIf they indeed recieved a lease violation then why are they still doing it?? Not happy about this issue I pay my rent on time and cause no trouble around here
This is in response to the claim that was made on [redacted] by [redacted]. We are currently in the process of hiring a Lead Maintenance to handle any issues we have that may arise on property. At this time we are having other staff come from other properties to handle any work...
orders that come in. Below is a list of dates and what occurred:
[redacted] contacted the office making us aware of very little water pressure in her shower.
[redacted] Our maintenance personnel noticed the shower head was not the one we install at move in and [redacted] said that she had changed it out and didn't want anybody messing with it. So we tried correcting the problem at this time. Our maintenance mentioned that the valve may be bad and the water needed to be shut off to correct this problem. We are required to give our residents 24 hour notice before shutting off the water, so we would finish up this work order on [redacted].
[redacted] This was the next available day a maintenance personnel would be on site. Unfortunately there were other emergencies on that [redacted] that took precedent over the water pressure issue.
[redacted] On [redacted] morning maintenance went again and changed the valve stem. The water pressure was good and he even showed her son and her son said yes that the shower was working better.
[redacted] called again to complain regarding the water pressure and also mentioned that the water was either hot or cold. Maintenance was on-site and was able to fix another part to her shower. [redacted] was present at this time. Our maintenance went back before he left for the day and it was all working smoothly. The manager was informed by maintenance that if the problem continued he may have to redo the whole fixture which would need to again turn the water off and that it would take roughly 3-4 hours. So as far as we were concerned the work order had been completed on [redacted] because we hadn't received any further calls.
[redacted] We received this letter on [redacted] late afternoon, so on [redacted] after the holiday we went over to check the water pressure and it was very low.
[redacted] Maintenance will come to change out the whole fixture. Had she let us know sooner possibly [redacted] or during the weekend we could have completed this work order sooner, we were under the impression however that it was completed [redacted].
Regarding the noise complaint from her neighbors we have on record that she has called in one time. At that time the manager issued a lease violation. We heard nothing further so again we weren't aware of any on-going problems.
The only way that we can correct a problem that is on-going is to have the resident communicate the problems if they keep occurring. We understand at times it may be frustrating but the managers are on-site to help with any problems that may arise.
Thank you for your time,
[redacted]
Supervisor