Olde World Jewelers

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Contact Name and Title: [redacted] /Office Asst Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com I am sorry that the customer feels that she was treated unfairlyRegarding the appraisal process, each appraisal is is unique and treated with respectWhile completing an appraisal with a stone already set in a mounting, the stone can only me measured and the carat weight is determined by those measurementsWe offer to take the stone out of the mounting and weigh but the customer must spend the time for that process to take placeOlde World Jewelers promises friendly expertise and personal customer service for everyoneThe customer was given a full refund

Initial Business Response /* (1000, 5, 2015/06/22) */
Contact Name and Title: [redacted] /Office Asst.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
I am sorry that the customer feels that she was treated unfairly. Regarding the appraisal process, each appraisal is is unique...

and treated with respect. While completing an appraisal with a stone already set in a mounting, the stone can only me measured and the carat weight is determined by those measurements. We offer to take the stone out of the mounting and weigh but the customer must spend the time for that process to take place. Olde World Jewelers promises friendly expertise and personal customer service for everyone. The customer was given a full refund.