Olde Salem Garage

We administer a benefit plan on behalf of the individual’s employer We have been in touch with the individual and with the individual’s employer and communicated our procedure in these circumstances Our primary responsibility as the employer’s plan service provider is to ensure the plan’s legal compliance with the numerous rules applicable to employee benefit plans The policies we have developed after careful deliberation and administration over many years are designed with the primary responsibility of plan compliance in mind These policies exist to protect the tax-favored status of benefits for all plan participants, including the individual who made the complaint While one goal of our plan administration is easy accessibility for participants, we must balance this goal with our responsibility to protect the plan In all cases, we act in accordance with the procedures outlined in the plan documentation Due to the nature of the complaint and HIPAA guidelines, we are unable to give further details in this forum, but we are happy to discuss in further depth with the individual and will do our best to communicate the procedures so that the participant is able to understand them going forward and avoid any Flex Card issues Any further questions or requests may be directed to me, and I will assist however I can [redacted] Assistant Counsel & Compliance Director ProBenefits, Inc ###-###-#### [redacted]

I was very happy with the work, time it took and and the amount that I was charged for the repairs, more than fair
Thank you
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We administer a benefit plan on behalf of the individual’s
employer.  We have been in touch with the
individual and with the individual’s employer and communicated our procedure in
these circumstances.  Our primary
responsibility as the employer’s...

plan service provider is to ensure the plan’s legal
compliance with the numerous rules applicable to employee benefit plans.  The policies we have developed after careful
deliberation and administration over many years are designed with the primary
responsibility of plan compliance in mind. 
These policies exist to protect the tax-favored status of benefits for
all plan participants, including the individual who made the complaint. 
While one goal of our plan administration is easy
accessibility for participants, we must balance this goal with our
responsibility to protect the plan.  In
all cases, we act in accordance with the procedures outlined in the plan
documentation.  Due to the nature of the
complaint and HIPAA guidelines, we are unable to give further details in this
forum, but we are happy to discuss in further depth with the individual and
will do our best to communicate the procedures so that the participant is able
to understand them going forward and avoid any Flex Card issues.
Any further questions or requests may be directed to me, and
I will assist however I can.
 
[redacted]
Assistant Counsel & Compliance Director
ProBenefits, Inc.
###-###-####
[redacted]

Olde Salem Garage has done several repairs for me. The work is done right, at a fair price. I think I've found a mechanic I can actually trust.

I was very happy with the work, time it took and and the amount that I was charged for the repairs, more than fair.

Thank you