Initial Business Response / [redacted] (1000, 9, 2016/05/10) */ Weeks prior to the repairs done at our shop [redacted] towed Mr [redacted] car from [redacted] & [redacted] to the [redacted] Mr [redacted] then called and asked [redacted] if he could tow it from there to our Shop because they had not been able to fix his problemOnce at our shop we tested several things and the three items that kept showing codes related to them were the parts we changedCam Sensor(34.29) **ank Position Sensor(52.44) and the Throttle Position Sensor(64.84) the only other part replaced was the belt because it was in very worn and in poor condition [redacted] then drove the car over 70miles in a two day time period to make sure no other issues occurred or any additional codes came up on computerThe car drove fine and started every time with no issuesWhen I called Mr [redacted] to let him know the car was done he stated that he had mention to [redacted] about leaving it on our lot for us to try and sell for him as this was just a 2nd car that wasn't driven much, told him we would be happy to try and help him sell itWhen he came and paid for the bill he did seem a little surprised at the total but didn't say muchLeft the car for us to try and sell then came back a few days and picked it up, car started and drove fine for him that dayA week or so later he did call and let us know the car died on him but made it into the driveway, at that time we told him we would try to send someone out but it might be a few days because [redacted] was out of town and we were short handedOnce [redacted] was back in tow and able to pick it up we called and was told it was already picked up and taken else whereWe feel we were very fair with what we did as far as repairs and testing to makes sure what we fixed was issues that needed to be repaired, since this car is a 'model and isn't driven often having multiple issues is not uncommonJust for reference IF it had been the Fuel Pump the cost for that repair would have been: Fuel Pump Assembly (364.19)Fuel Filter(16.61) Labor(225.00) Of course belt still would have needed changed (36.95) for a total of $for parts and labor Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/05/26) */ Thank you for sending [redacted] Towing Companys' response to our original complaintSince he offered no settlement, we are not satisfied with his responseWe must also disagree with some of [redacted] statements in his response: (1.) [redacted] stated: "Weeks prior to the repairs done in at our shop, [redacted] towed Mr [redacted] car from [redacted] and M [redacted] to the [redacted] ." A few days before the repairs at [redacted] our car had stalled at the corner of [redacted] We called [redacted] to tow it, but just as he got there, we succeeded in getting it started [redacted] did not tow it anywhere at that time, but followed us home (in case it stalled again) and charged us $to bring his truck outIt was during a conversation then that he stated our problem might be the fuel pumpWe left the car in our drivewayA few days later, [redacted] tried to start our car in our driveway to run some errands, but it wouldn't start, It was then we called [redacted] and asked him to tow it to [redacted] for repairAfter a few days **owder called to say he wasn't sure what was wrong but they got it started so we could come get it [redacted] had a friend go along and drove the car homeBack in our driveway a few days (2-3) later the car wouldn't start againSince [redacted] has suggested it might be the fuel pump, we called [redacted] again and let him Tow it to his shopWe expected a call informing us it was (or wasn't) the fuel pump, and apprising us of the situation, an estimate of the cost of repairing it, etc(We feel that a reputable mechanic should notify a customer about these things)After a few days, [redacted] called to tell [redacted] that the car was fixed and he could come pick it up Yes, [redacted] was shocked to be handed a bill for $ [redacted] had run several expensive tests and replaced four expensive partsYes, [redacted] paid the full amount because he thought at least the problem was fixedAfter he drove the car home (2-days later) he took the car to the post office(4-blocks) and got it almost home when it stalled at the bottom of our drivewayHe tried repeatedly to get it started because it was blocking the driveway This is when we called [redacted] and asked him to come fix the car right and get it out out of drive wayWe were not told they would they would come "in a few days" and no mention was made that [redacted] was "out of town" Instead we were asked if it was The same problem (of course it was)! and that someone would come look at the car "as soon as someone was available." If they said "in a few days", we would have called someone else immediately because our driveway was blockedWe waited the rest of that day but no one cameWe called again the next morning and received the same answerWe grew tired of waiting, and on the 3rd day, we called another garage and had the car towed there At [redacted] garage, the problem was found and repaired with one part [redacted] drove the car from there and it has given us no trouble since The car is an older model but we have kept it up wellIsn't it very unlikely that we would need to replace four parts and a belt all at once? We found it interesting that [redacted] told you that the cost of replacing the fuel pump (if he had done so) would have been $We called the automotive store and asked them the cost of the fuel pump for our model carWe were quoted a price of $***, by his own admission, would have charged us an additional $just to replace it We have talked to several people about our situation since, and we were told that [redacted] was known to charge the highest prices for repairs in the area We wish we had known soonerWe are not going to pursue what we feel was injustice any farther because we are elderly ( [redacted] is and a WWII veteran and I am ) and on a fixed income and we do not have the time or energy for he stress involved We know there are greater injustices in this world, but we had hoped this small one against us in our small corner could be righted Final Business Response / [redacted] (4000, 17, 2016/06/02) */ We are sorry that it seems we are not able to come to a resolutions for the [redacted] 'sWe would also like to clarify a few things...We ONLY change/replace parts that have been tested and found bad or none workingWe tested all the parts changed multiple times and they tested bad or non workingI can see how someone would feel that they likely hood of all those parts needing to be replaced all at the same time is odd but with sensors and electrical parts like that it is very commonThe part that Talley Tire change is a part like the ones we changed but at the time we had it there was no indication that part was not working properlyAs stated before [redacted] test drove the car several miles and started it several times with no issues once parts were changedI did not take the call when it stalled on him after pick up but don't believe that we were informed it was actually blocking the drive way? We knew it was a second car and like mention before we were busy and short handed for a few days and planned to get to it as soon as we could not realizing it needed to be a top priorityWe have been in business since and realize we are not able to make all customers happy and yes we see that we could have communicated better and plan to be sure that is something that is corrected but feel we did everything we could repair wise while car was hereThe last item I wanted to clarify was regarding the Fuel Pump pricing, I wanted to recheck that since they were told $and have the "quotes" from [redacted] (see attachment)When changing a Fuel Pump for warranty reasons you must change the filter and strainer I previously priced a Fuel Pump Assembly but realized it was for the wrong carAs you can see from the attached pricing going with the cheapest the total before tax would have been Again we are sorry this was not able to be resolved with the customer and wish them the best and thank him for his service with us and in the Military
Initial Business Response / [redacted] (1000, 9, 2016/05/10) */ Weeks prior to the repairs done at our shop [redacted] towed Mr [redacted] car from [redacted] & [redacted] to the [redacted] Mr [redacted] then called and asked [redacted] if he could tow it from there to our Shop because they had not been able to fix his problemOnce at our shop we tested several things and the three items that kept showing codes related to them were the parts we changedCam Sensor(34.29) **ank Position Sensor(52.44) and the Throttle Position Sensor(64.84) the only other part replaced was the belt because it was in very worn and in poor condition [redacted] then drove the car over 70miles in a two day time period to make sure no other issues occurred or any additional codes came up on computerThe car drove fine and started every time with no issuesWhen I called Mr [redacted] to let him know the car was done he stated that he had mention to [redacted] about leaving it on our lot for us to try and sell for him as this was just a 2nd car that wasn't driven much, told him we would be happy to try and help him sell itWhen he came and paid for the bill he did seem a little surprised at the total but didn't say muchLeft the car for us to try and sell then came back a few days and picked it up, car started and drove fine for him that dayA week or so later he did call and let us know the car died on him but made it into the driveway, at that time we told him we would try to send someone out but it might be a few days because [redacted] was out of town and we were short handedOnce [redacted] was back in tow and able to pick it up we called and was told it was already picked up and taken else whereWe feel we were very fair with what we did as far as repairs and testing to makes sure what we fixed was issues that needed to be repaired, since this car is a 'model and isn't driven often having multiple issues is not uncommonJust for reference IF it had been the Fuel Pump the cost for that repair would have been: Fuel Pump Assembly (364.19)Fuel Filter(16.61) Labor(225.00) Of course belt still would have needed changed (36.95) for a total of $for parts and labor Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/05/26) */ Thank you for sending [redacted] Towing Companys' response to our original complaintSince he offered no settlement, we are not satisfied with his responseWe must also disagree with some of [redacted] statements in his response: (1.) [redacted] stated: "Weeks prior to the repairs done in at our shop, [redacted] towed Mr [redacted] car from [redacted] and M [redacted] to the [redacted] ." A few days before the repairs at [redacted] our car had stalled at the corner of [redacted] We called [redacted] to tow it, but just as he got there, we succeeded in getting it started [redacted] did not tow it anywhere at that time, but followed us home (in case it stalled again) and charged us $to bring his truck outIt was during a conversation then that he stated our problem might be the fuel pumpWe left the car in our drivewayA few days later, [redacted] tried to start our car in our driveway to run some errands, but it wouldn't start, It was then we called [redacted] and asked him to tow it to [redacted] for repairAfter a few days **owder called to say he wasn't sure what was wrong but they got it started so we could come get it [redacted] had a friend go along and drove the car homeBack in our driveway a few days (2-3) later the car wouldn't start againSince [redacted] has suggested it might be the fuel pump, we called [redacted] again and let him Tow it to his shopWe expected a call informing us it was (or wasn't) the fuel pump, and apprising us of the situation, an estimate of the cost of repairing it, etc(We feel that a reputable mechanic should notify a customer about these things)After a few days, [redacted] called to tell [redacted] that the car was fixed and he could come pick it up Yes, [redacted] was shocked to be handed a bill for $ [redacted] had run several expensive tests and replaced four expensive partsYes, [redacted] paid the full amount because he thought at least the problem was fixedAfter he drove the car home (2-days later) he took the car to the post office(4-blocks) and got it almost home when it stalled at the bottom of our drivewayHe tried repeatedly to get it started because it was blocking the driveway This is when we called [redacted] and asked him to come fix the car right and get it out out of drive wayWe were not told they would they would come "in a few days" and no mention was made that [redacted] was "out of town" Instead we were asked if it was The same problem (of course it was)! and that someone would come look at the car "as soon as someone was available." If they said "in a few days", we would have called someone else immediately because our driveway was blockedWe waited the rest of that day but no one cameWe called again the next morning and received the same answerWe grew tired of waiting, and on the 3rd day, we called another garage and had the car towed there At [redacted] garage, the problem was found and repaired with one part [redacted] drove the car from there and it has given us no trouble since The car is an older model but we have kept it up wellIsn't it very unlikely that we would need to replace four parts and a belt all at once? We found it interesting that [redacted] told you that the cost of replacing the fuel pump (if he had done so) would have been $We called the automotive store and asked them the cost of the fuel pump for our model carWe were quoted a price of $***, by his own admission, would have charged us an additional $just to replace it We have talked to several people about our situation since, and we were told that [redacted] was known to charge the highest prices for repairs in the area We wish we had known soonerWe are not going to pursue what we feel was injustice any farther because we are elderly ( [redacted] is and a WWII veteran and I am ) and on a fixed income and we do not have the time or energy for he stress involved We know there are greater injustices in this world, but we had hoped this small one against us in our small corner could be righted Final Business Response / [redacted] (4000, 17, 2016/06/02) */ We are sorry that it seems we are not able to come to a resolutions for the [redacted] 'sWe would also like to clarify a few things...We ONLY change/replace parts that have been tested and found bad or none workingWe tested all the parts changed multiple times and they tested bad or non workingI can see how someone would feel that they likely hood of all those parts needing to be replaced all at the same time is odd but with sensors and electrical parts like that it is very commonThe part that Talley Tire change is a part like the ones we changed but at the time we had it there was no indication that part was not working properlyAs stated before [redacted] test drove the car several miles and started it several times with no issues once parts were changedI did not take the call when it stalled on him after pick up but don't believe that we were informed it was actually blocking the drive way? We knew it was a second car and like mention before we were busy and short handed for a few days and planned to get to it as soon as we could not realizing it needed to be a top priorityWe have been in business since and realize we are not able to make all customers happy and yes we see that we could have communicated better and plan to be sure that is something that is corrected but feel we did everything we could repair wise while car was hereThe last item I wanted to clarify was regarding the Fuel Pump pricing, I wanted to recheck that since they were told $and have the "quotes" from [redacted] (see attachment)When changing a Fuel Pump for warranty reasons you must change the filter and strainer I previously priced a Fuel Pump Assembly but realized it was for the wrong carAs you can see from the attached pricing going with the cheapest the total before tax would have been Again we are sorry this was not able to be resolved with the customer and wish them the best and thank him for his service with us and in the Military