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Old Glory Distributing Company

90 Knothe Rd, Westbrook, Connecticut, United States, 06498-1945

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Old Glory Distributing Company Reviews (%countItem)

I placed an order on their website that says an order will ship the same day it has been ordered. I ordered it Monday and still havent heard a word from them. Also, ive emailed them and noone will answer and the phone number they have listed to call doesnt work. I dont know what else to do.

Old Glory Distributing Company Response • Aug 11, 2020

Due to COVID-19, our lead times have slightly increased. Their order was placed on 8-10. It is now 8-11, and their order is set to ship today. Their emails have also been answered within a matter of hours. Thank you for understanding.

Old Glory

I ordered a *** from this company. It arrived damaged. They're trying to make me jump through hoops to get one that is not damaged. I didn't have anything to do with this problem and I should not have to go through all this to get a replacement or refund.

Old Glory Distributing Company Response • Jul 10, 2020

Good afternoon,We provided a prepaid return label for you to put on top of the box and put in the mailbox. *** we will require you to send the item back to receive either a refund or exchange.If you have any further questions please feel free to contact *** Have a lovely day!Sincerely,Old Glory Customer Service

Customer Response • Jul 15, 2020

They should be responsible for sending me what I ordered, in the condition I ordered it, period.

Purchased an item that was extremely small. Wanted to return for a larger size. I cannot get through to their business phone number. Tried several times.

Old Glory Distributing Company Response • Jul 02, 2020

Good morning,
Thank you for contacting Old Glory! Please send us an email to *** and we will be happy to assist you! Include your order number in the subject for faster resolution.
If you have any further questions please feel free to contact us at *** M-F from 8-5pm EST. Have a lovely day!
Sincerely,
Old Glory Customer Service

I ordered two big orders totaling close to $400. I’ve yet to receive any form of tracking number. I’ve called and wrote a few emails still no response they have shipped out other orders but fail to complete mine.

Old Glory Distributing Company Response • Jan 02, 2020

We are terribly sorry for the delay! It appears a few items were on backorder, and we were waiting to receive them to ship the entire order. It looks like both orders are set to ship from our warehouse today. Tracking will be provided once it ships.

Old Glory Customer Support

Customer Response • Jan 02, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I have been unsuccessfully trying to contact merchant to obtain a return authorization for merchandise purchased in accordance with their return policy. Several calls and emails over the past 4 days have gone unanswered.

Old Glory Distributing Company Response • Jan 02, 2020

We are very sorry for the inconvenience. We are showing you received a prepaid return label on 12-29-19 to return the item. Once we receive the return, we will process the refund.

Old Glory Customer Support

Customer Response • Jan 03, 2020

I have received the return label, returned merchandise, and verified *** tracking number that it has been received on 1/2/20. I am waiting to see refund processed to my credit card.

Old Glory Distributing Company Response • Jan 07, 2020

Hello,

Your refund has been processed.

Thanks,

Old Glory

Customer Response • Jan 10, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, refund has been received, and find that this resolution is satisfactory to me.

Thank you.
Sincerely

I purchased an item on their website and I wanted to return it because it was too big. Their website says to call customer service and get a return authorization number. Nobody is answering there customer service phone number and they are not responding to emails either. So there is no way to return anything.

Old Glory Distributing Company Response • Jan 02, 2020

We are very sorry for the inconvenience. We are showing a label was provided to you on 12-28-19 to return the item. Once we receive it back, we can process the refund.

Old Glory Customer Support

I have a product that I need to return. I have been trying to call their customer service number for days, but there is never an answer. There is also no option to leave a voicemail. Out of nowhere today I get a message on that number that there are calling restrictions.

I ordered a product from *** about 1 month ago I have been trying for quite a qhile at least 5 phone calls can onlu leave messages have written letter no response

Ordered a *** hoodie on February 18th. Listing stated shipping within 24 hours. After 9 days, I emailed them and asked them why I hadn't received my merchandise. They apologized and stated they would ship it that day (February 27th)) and send me a tracking number. Six days later and no tracking number an no merchandise. I think15 days is way to long to wait for an item that was guaranteed to be shipped within 24 hours. Please help me resolve this issue.

Old Glory Distributing Company Response • Mar 20, 2019

Good morning,Unfortunately, we do not have that product in stock. You were previously refunded for the entire amount. We deeply apologize for the inconvenience and delay regarding your order.If you have any further questions please feel free to contact us M-F from 8-5pm EST. Have a lovely day! Sincerely,OldGlory Customer SupportTell us why here...

Customer Response • Mar 20, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

Haven been trying to get a hold of someone in customer service for about two weeks and I cant get trough. Their answering machine is not working correctly. Extremely frustrating!.

Old Glory Distributing Company Response • Oct 11, 2018

We apologize that you are not able to get through to our customer service. Current, we are in the process of moving facilities and are waiting on the phones to be re-instated. We hope to have this cleared within the next week. Please know that we are available via email at ***
Thank you!

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Description: General Merchandise - Retail, Mail Order & Catalog Shopping, Internet Shopping

Address: 90 Knothe Rd, Westbrook, Connecticut, United States, 06498-1945

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+1 (860) 399-7786

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