Old Faithful Pool Cleaning Inc

Initial Business Response /* (1000, 5, 2017/06/26) */
I made an honest mistakeAnd I do not want to disappoint anyone at allI have been very busy, and I accidentally booked the said client on the wrong date! Please accept my apology, and I will get a refund to the client
Initial Consumer
Rebuttal /* (2000, 7, 2017/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this apology and a refund! I understand mistakes happen but I felt this was more then just a mistakeIt was very hard to get ahold of her and then she cancelled on me timesthat's why I was sharing how I felt