Our claimant on file for this particular shipment is Premier Performance, the consignor; not Mr. [redacted], the consignee. Our company would not know the terms of sale and/or what has transpired between these two parties since the finding of the ‘delivery issue’. Hence, we can only...
conclude the consignee has paid for the bumper to have any legal right to file a Revdex.com complaint. We have no evidence of that assumption. If the consignee has paid for the bumper, they would need to complete a claim form and submit a copy of a paid invoice in order for Old Dominion to discuss the claim file with them. We have attached a claim form. We will share that from the photos supplied to our company, the exterior packaging (see second attachment) does not appear to correspond in the same area as the bumper damage; see the damage to the bumper below outside the exterior packaging. Some of the flaking on this bracket inside the box could not have occurred while in transit. As a carrier, we are not liable for blemishes or defects found within the packaging. There must be evidence of our negligence. In other words, if the content is damaged without corresponding package damage, we would not know how the content would suffer damage while packaged. Our company does not package freight, we received it packaged from the consignor. We denied this claim to our claimant for this reason.
Our claimant on file for this particular shipment is Premier Performance, the consignor; not Mr. [redacted], the consignee. Our company would not know the terms of sale and/or what has transpired between these two parties since the finding of the ‘delivery issue’. Hence, we can only...
conclude the consignee has paid for the bumper to have any legal right to file a Revdex.com complaint. We have no evidence of that assumption. If the consignee has paid for the bumper, they would need to complete a claim form and submit a copy of a paid invoice in order for Old Dominion to discuss the claim file with them. We have attached a claim form. We will share that from the photos supplied to our company, the exterior packaging (see second attachment) does not appear to correspond in the same area as the bumper damage; see the damage to the bumper below outside the exterior packaging. Some of the flaking on this bracket inside the box could not have occurred while in transit. As a carrier, we are not liable for blemishes or defects found within the packaging. There must be evidence of our negligence. In other words, if the content is damaged without corresponding package damage, we would not know how the content would suffer damage while packaged. Our company does not package freight, we received it packaged from the consignor. We denied this claim to our claimant for this reason.