Old Bones Co

Hi there! Our apologies for the negative experience you've had with your purchase through Old Bones Unfortunately warranty claims such as this one, need to be handled through the dealer you purchased with, which in this case is Old Bones, Since your order was placed through Old Bones Furniture, They have different warranty and return processed then our actual online retail storeYou would have to go based off of Old Bones return policy which in this case is very different than the actual Joybird online retail caseWould you mind providing further details on who you've reached out to with Joybird, we do not have any record of emails or calls? I apologize that we couldn't be of any more help but unfortunately we cannot pick up an item that was not directly purchased through usI would contact Old Bones to see the terms of the warranty through the store and see if you have any further optionsIf they need to contact us, they will have to get in touch with our Wholesale department for further assistance Thank you again for your valuable feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Old Bones owner - *** and *** were claiming that they are following Joybird return policy indicating Joybird is responsibly for causing all the delay response and the quality issue as well as delaying/ignoring customer's request in picking up product that was requestAttached my order confirmation
Regards,
*** ***

Hi there! Our apologies for the negative experience you've had with your purchase through Old Bones.  Unfortunately warranty claims such as this one, need to be handled through the dealer you purchased with, which in this case is Old Bones, Since your order was placed through Old...

Bones Furniture, They have different warranty and return processed then our actual online retail store. You would have to go based off of Old Bones return policy which in this case is very different than the actual Joybird online retail case. Would you mind providing further details on who you've reached out to with Joybird, we do not have any record of emails or calls? I apologize that we couldn't be of any more help but unfortunately we cannot pick up an item that was not directly purchased through us. I would contact Old Bones to see the terms of the warranty through the store and see if you have any further options. If they need to contact us, they will have to get in touch with our Wholesale department for further assistance.  Thank you again for your valuable feedback.