Olathe Dodge Chrysler Jeep Ram

During the purchase of a 2019 Dodge Caravan, my wife and I purchased an additional Z2 Vehicle Service Contract. We were told we had 30 days in which to decide to terminate the contract for a full refund. The request to terminate was made within 14 days. It is now three months later and the contract has not been terminated nor has the amount of the contract been credited back to our car loan.

Warning: do not use their service center. They claim to do a full inspection, but do not look at anything. My brakes and rotors were worn through a month after their "inspection" that said my brakes were in the green. They have sent me home after not topping off any of my fluids like windshield and radiator reservoirs. Most recently they torqued my oil drain plug so tight that it pulled out the threads.

On,Jan 2,2020,I purchased a 2020 dodge ram crew cab ram truck, trading in a 2017, dodge ram quad cab truck. I told the sales person, ***,that I wanted to upgrade,to a new, 2020 Laramie,with the same features, that, I have on my truck, plus more. He then, led me to the impression, that this new truck, had all of these things. When I purchased the truck, and, I put eight thousand dollars down on the new truck, and trading in my 2017 dodge ram truck. I picked the new truck up the next day, because, it was not ready to drive home. I drove the new truck home, the next day, I discovered, that, the truck, did not, have the Uconnect, navigation system. I called the sales person, ***, I told him, that the truck, did not have the Uconnect navigation system, and I wanted to return the truck for another one, with the Uconnect navigation system. He apologized, to me for the, error, and he told me, that I could not return the truck, right away, until, receive, my title, and that I would have to register the the truck, first, and pay the registration fee first, and then, I could return the truck, as a trade-in. I, received the title, three weeks later, and I took the truck, and had it registered. I then called, the sales person, ***,on January 28, 2020, and informed him that, I was ready to return the truck, and get, the right truck. I returned the truck on that day, as a trade-in, for the right truck. After we finished the paper work, and, the financing, I ended up, with a payment, with a trade-in of $37,000, dollars, after, I paid, $46,000, dollars, for the truck, that, only, had, 164 miles, on it, and the new truck, only had a navigation system, on it. This truck, which is the right truck, I wanted, and it had 163 miles, on it, at that time. I, feel, the trade-in, should have been more, than $37,000 dollars. They, should of offered, me, the $46,000 dollars, trade-in, since, the error, was not my fault, plus, the paper work, did not show the $8,000 dollars, that,I had put down.

On Thursday, February 20th, I brought my Dodge Challenger in to the dealership's service center to purchase 4 new tires for my car. I dropped it off in the morning and picked it up during my lunch break. When I got home later that day, I notices one of my rims was damaged. I know for a fact that it wasn't there prior to getting my new tires because I washed my car a few days prior and my rims were damage free. I called up the dealership and I told them about it. After me putting me on hold, they came back and said the tech that put on the tires said it was already there. I told them it wasn't and they requested I come by. I brought my car back over there and the service manager said that his tire machine couldn't have done it and that it's damage from hitting a curb. I haven't hit any curbs and the damage clearly looks like it is from a tool. The service manager pointed out that one of my other tires had the same mark but smaller. The service manager, ***, said he would check the camera footage on Monday to see if the damage was there when I pulled in. Today is Thursday and he still doesn't have the footage yet. I've shown the damage to other people and they agree that the damage is from a tool and couldn't be from curb damage as *** claimed.

I recently received a coupon in the mail from this dealership for a $19.95 oil change. I decided to get my oil changed at the same time I dropped my vehicle off for a recall that needed to be completed on the air bag. I brought in coupon and was immediately told they will not honor the coupon because they only use synthetic oil. The coupon reads "synthetic oils higher". Why not charge the difference in price of conventional vs synthetic oil, it's approximately $2.00 higher per quart? Nope, they just will not honor a coupon THEY mailed to me. Total cost for oil change cost $60, three times the price on the coupon that brought me into the dealership. This is a case of BAIT and SWITCH. Explained how misleading this is to 3 service men and no one was concerned about it. Instead of honoring the advertisement that was mailed to me, they lost a loyal customer.

I brought my vehicle in to Olathe Dodge to have a couple issues diagnosed and was told there would be a 125.00 fee to have the diagnosis done which I agreed to after asking "is that it" and was told yes. After I was informed of the problems and how they could be fixed I was given a report of the problems and a bill for 157.37 which included the 125.00+a 18.75 misc charge+tax of 13.62. I went to the cashier and asked what the 18.75 misc charges were and was told it is a shop fee they charge everyone so the total was 125.00 + 18.75 + tax of 13.62=157.37. I paid the bill and left. I called about an hour later and spoke to someone in the service dept and asked if the misc charges were a set amount that everyone paid or did it change depending on your total bill and was told it is a set fee but the employee could not say the amount even though everyone gets charged the exact same. While speaking with the employee I told him that I should have been either told the realistic total of 143.75+ tax or told that there is an additional 18.75 shop fee and he agreed. I would like the dealership to be upfront with customers and not charge any hidden fees.

I am 67 years old and disabled. Truth & Lending Act (TILA) Rescission of Contract (I have tried to have meetings and contact with the dealership even the owner and the bank and have sent e-mails trying to resolve this issue and even went to the dealership within two days of the transaction but they will not even discuss with me. They have known from the beginning I was not in the right mind frame to legally sign a contract because of the pain I was in and on pain meds from the beginning and they took advange of it.) The transaction happened July 22, 2017, with Olathe Dodge Chrysler Jeep and Central Bank of the Midwest. After falling and breaking my shoulder, breaking my elbow, breaking my nose, 70% torn rotor cuff left shoulder tear, 100% torn rotor cuff right shoulder tear, umbilical hernia stomach tear, concussion, nodules in lungs and 4 surgeries and 1 more surgery to do, I was still under doctors' care and on pain meds of hydrocodeine when I received flyer from Olathe Dodge that I had won several prizes and a key for possible free car. Told dealership I did not want to buy car but sales showed $4,000.00 on flyer. We agreed on $25,000 for 2015 jeep cherokee minus $4,000 check price $21,000 for 4 years. I was not in rights frame of mind they knew I was on pain meds and did not have prescript reading glasses. Said they would take care of me and only be $21,000 for 4 years. When I received contract, it was for approx $34,000 for 6 years. Now suing me for $39,000. Kept me at dealership for 7 hours going through pain and withdrawal. Olathe Dodge will not return my calls. I have not driven vehicle, in my garage since 7/24/2017, two days after 7-22-2017 transaction.I have documents I can send you. Don't know how to attach.

They printed the wrong vin # on the contract. So now the creditor is sayong we are delinquent on the car loan when the dealership had to rewrite a different contract