OKCupid

Review: I was charged for a membership fee on my credit card and was not provided the ability to use the service as no one will respond to my emails to change an account password to log in. Currently my pictures are posted and cannot get access to my account to delete them and I'm being charged as well. I have tried calling the number on my credit card statement and left messages without response along with emails.Desired Settlement: I would like my old email account replaced with a new one so I can access my account online and enjoy the service. I also want 3 months free on A list service as I have not been able to enjoy the service paid for to this point.

Review: I need a refund of 47$ for subscribing to their AList feature. 2 days later they kicked me out of the site with no warning, on explanation, with my money in their pocket. There is no customer service number that is answered by a human or states their company name on the recording. It's just a plain answering machine, no way to identity who you've actually called. They have not responded back to me. If I'm locked out of the site, I want to know why because I didn't do anything wrong. I also require a refund for only using 2 days of the 6 month subscription I just paid for.Desired Settlement: I would like the business to let me back into my account and refund the 47$ for the A List subscription.

Review: I was charged $32.33 to my account without any notification or renewal of subscription on my part. when I searched the website to contact a representative there was not number information in which could contact someone in real time. After locating the number on the Revdex.com, I was able to get into contact information with someone named [redacted] as part of the company [redacted]. [redacted] informed me that the company [redacted] acquired OK Cupid approximately eight months ago yet there is currently no representative or telephone customer service center in which a customer can contact. When I asked to speak a [redacted] or a [redacted] informed that there is not anyone that she could redirect me to, her response was rather evasive. [redacted] did mention a [redacted], a person to whom she eluded to not being management and essentially of no help to my concerns.

It is wholly unprofessional and peculiar for an organization to not have any way for their customer to speak to a representative in real time should they have (like myself) any concerns or complaints. I have no conclusion to come to except to believe that there is a degree of fraudulence that is being committed by this organization.Desired Settlement: Ideally I would like my account to be shut down and the charge that was made to my account to be refunded. I would also like an investigation into [redacted] ( the new owners of OK Cupid.com) to see if the organization can make strides in serving their customers. This can be set up so that future customers would not have to go through the rather time consuming and upsetting process of contacting representatives in real time regarding complaints and concerns. Eight months after acquisition is an outrageous amount of time to not have proper systems in place for customers to contact, while continuing to run that company. That is suspicious in itself.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding OKCupid has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I reported another user on the site who was trying scam me for money (which was true). As a result, OkCupid deleted my account as if I were the one who did something wrong. And even worse is that the site makes it look as if they're having technical difficulties preventing you from logging on. When in fact, they make it so that you will always get that message anytime in the future. Users I know on the site have confirmed to me they cannot see my profile anymore and my page has been taken down.

Anytime in the past that I had an issue or problem with the website, I would contact the help/support team and they NEVER EVER respond back. They have deleted people's profiles in the past without giving any reason why nor do they let the user know they have deleted it. It is a very shady system. I already had to create a new account once before because I was not receiving messages that users were sending me. Once again, I tried letting the support team know but nobody EVER responded back.Desired Settlement: I want someone from the site to finally contact me and explain why the support team never responds back or even attempts to solve customers' problems, and an explanation of why they deleted my account. I want the company to make changes to their customer support and start helping users out instead of ignoring them. This is why they have an F rating on the Revdex.com's website.

Consumer

Response:

At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].

Sincerely,

Review: Approximately 2 months ago my account at OKCupid, which I had for about 10 years, was deleted with no warning. My bio, photos, contacts, answers to questions, tests, etc. GONE with no way to recover them. No warning, no reason. Tried to sign in one day and account was deleted. They hide behind "site is having technical issues" when OKC deletes accounts. I had a friend sign in on her account to check mine. Said "user has deleted their account". Second time she tried, "this user does not exist."

I had hundreds, maybe thousands of hours invested. Repeated emails to their customer service were ignored.

About a week ago I gave up and opened a new account. It worked for 5 days then was AGAIN deleted by OKCupid staff. Again, no reason given. I read the TOS and did not violate ANY provisions. Again, emails to customer service were ignored. They have no phone number, no email address. The only way to contact them is via their website.

I appear to be blocked by IP address, user name and email. Using a proxy/VPN to sign in worked for a couple days, then it too was blocked.

Mine is not an isolated incident. It's plastered all over the web, 95% of the deletions coming AFTER [redacted] bought the company. Consensus seems to be that [redacted] (a pay dating site) is trying to force OKCupid users (which is a free site) to switch to Match. I think this practice is illegal, maybe falling under bait and switch, et al.Desired Settlement: Reinstatement of both my accounts, so I can delete/recover photos and contacts from the first account, then continue to use my 2nd one.

Explanation (by email is fine) as to why they were deleted. Further clarification as to why OKC is deleting thousands of accounts. What is their intention/reason?

Initiate a policy of informing or warning users their account is in danger of being deleted. A 3 strikes you are out policy would work. Include alleged violations of their TOS. Allow users to dispute the allegations before deletion.

Open a live chat with staff members and customer service phone number on the site so users can actually contact the staff.

An apology would be nice too!!!

Accounts:

OneRide using [redacted] (This is the 10 year old account. Email may be wrong.)

[redacted] using [redacted] (New one, about a week old on Mar **, 2015)

Signed up with OkCupid a few weeks ago in hopes of meeting someone special. I hit it off with a few matches this past week but, to my surprise, I became unable to log in to my account. According to the error message, OkCupid is "having technical difficulties". I could not create a new account either.

A search online returned numerous explicit complaints from previous customers who experienced the same issue. The reason for the "technical difficulties"? OkCupid flagged the users and decided to close their accounts. No explanation given, no investigation on their part into whether that customer was truly a problem, no chance for the customer to state his or her case. Nothing.

As for me, I have no clue why my account was suddenly shuttered. My profile was clean, I had polished it to a pretty impressive state---both in terms of pictures and text content---and I was thoughtful in every message that I wrote. Not that I should have to worry about whether OkCupid likes me as a person or not. Dating websites should not be in the business of judging their customers and deciding who gets to meet a match and who doesn't.

I have no intention of using OkCupid again. Ever. But I want more. I want them sued. I, as a customer, have rights. I have the right to service like every one else. I have the right to know if my account has been closed! Geez, how is this a matter of debate?!? In what world is it acceptable to close someone's account and say not a word about it?

And, lastly, I have the right to know why my account was shuttered. I want to see OkCupid exposed for its overreaching and unethical tactics. None of this has a place in today's world.

Review: After having my dating profile on okcupid.com for only two days , I am unable to sign into my account and access it. I keep getting a message when attempting to sign in that says " we are having technical difficulties. I have done nothing wrong on the site to warrant the deletion of my account,and would like the issue addressed and access to my account restored. My sign in usrer name for the account is hardrockaddict and my email address registered for the account is [redacted] Thank you !

[redacted]Desired Settlement: Would like my account and access to it reinstated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cant log into my account. I cant create a new profile. I cant create a new password. I have sent several emails with no response.Desired Settlement: I just want to continue on with my social networking.

Review: I logged in to start an account and within a day, had issues connecting. When I check whether the site is down at [redacted] I find that it is NOT down, but just down for me. And I cannot get any response from them about why my account is down, or whether my information is secure.Desired Settlement: I simply want to hear from them what is wrong with my account, and if their site is actually up, despite their 'claims' of technical difficulty, why it is just down for ME. I then want to be able to log in and close down the account myself, as I do not trust that they are managing my information well.

Review: I joined ok cupid 3 days ago and yesterday I received an email saying my profile was approved. Last night I completed questions including some about religious preferences and this morning I couldn't login from either iPhone app or desktop browser. Obviously the technical problems claim isn't legitimate. What I believe is that one of the questions triggered the deactivation of my account Seems really weird to me. It's been down for two days, can't log in, can't register a new account either, so I doubt I'm blocked or anything, (haven't been on long enough to get into any trouble). I tried messaging the staff yesterday but no reply yet. They sound really unprofessional from what everyone seems to be saying. I tried logging in via my app on my iPhone using 3G instead of Wi-Fi encase my IP was being blocked and still the same thing, seems to be down, but my room mate was able to connect yesterday supposedly, so I don't know what's going on. It's frustrating.Desired Settlement: after the desired outcome it been two more days I left messages on top messages and still no one has got back to me

Review: Dear Revdex.com,

The company Okcupid is an online dating site that is free with some added charges. I joined the first time free and then "upgraded", which is perfectly fine. Then a day later when trying to log in and was denied. The message that appeared is "Sorry, Staff Robot had a meltdown-check back later", and if you research this message many other customers have had this issue. Any they were banned without explanation. And with further research found out this message means that one has been banned. I then emailed the company for explanation! I did not violate any terms & conditions nor did I do anything inappropriate. I yet to have received a message from the company. So then I went ahead and created another account with a different email. With in nine hours I received the same message meaning that I was unable to access my account and was banned. Again I emailed the company and received no explantation.Desired Settlement: I would like this company to be held accountable for their unethical actions. Also an explanation of why they terminate so many users when they are not in violation. Also for them to allow me to have my account back and freely use my account.

Review: OK cupid is filled with online dating scammer. I stupidly fell for a scam from an member of OK cupid's online dating community and lost a significant amount of money (19000.00). I've reported it to the FBI, DOJ, and the FTC. I reported the scammer to OK cupid as well. After being scam, I continued to get contacted on OK by other online scammers. I've reported approximately 7 to 8 additional people that I've identified as scammers. I was able to identify these scammer by doing reverse [redacted] image searches and finding pictures and information on the real people whose pictures were stolen by these scammers. I reported each and everyone to OK Cupid and ask that someone from OK cupid contact me to discuss. I have yet to hear from OK cupid. This is a serious issue and OK cupid is not doing enough to protect it's members from these scammers.Desired Settlement: I would like to speak with someone at OK cupid to express my concerns about this and discuss ways that they can make their online dating community safer. I would also like a refund for the amount that I paid to join the site since the majority of people who contacted me were fraudulent profiles.

Consumer

Response:

At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].Sincerely,[redacted]

Review: I tried to pay for a subscription to their service. They came back with a response that the transaction had been declined by my bank. I tried again. Again they said the same. So, I contacted my bank and my bank assured me that the charges had in fact been approved and processed.

I went back to their site and it was suggested that I use a different card, so I did. It again told me that my credit card had been declined. So, I checked with that institution, and was told the same as before. That the charge had been approved. But, they will not remove the charge and dispute it for a few more days. So, now I'm here. Just trying to get my money back or my subscription. I don't really care which one.Desired Settlement: I want either my money back or the product that I paid for. I don't really care which, but I want one of them

Review: I joined Okcupid, I have not violated anything, I have contacts there already, guess what, I woke up in the middle of the night after sleeping early, now it says "technical difficulties"...I checked forums and saw that they do that often. please I would like to have my account back.Desired Settlement: I want my account back. thats all

Review: I am unable to sign in to my account and access it. I keep getting an error message when attempting to sign in that essentially attributes the problem to technical difficulties. I have done nothing wrong on the site to warrant the deletion of my account, and would like access to my account restored. My sign in user name for the account is [redacted] and my email address registered for the account is [redacted] Thank you !Desired Settlement: I would like my account and access to it reinstated. Alternatively, I would settle for a copy of my profile to facilitate taking my business elsewhere.

Consumer

Response:

At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].

Sincerely,

Review: Someone set up a fake account using my contact informationDesired Settlement: I need to stop getting contact from men with nude photos attached

Review: Just joined this dating website 2 weeks ago. Now receive error message every time I try to sign in "We’re having technical difficulties,try again later". Customer service does not respond to emails sent.Desired Settlement: Refund of $47.70 (paid on July **, 2015)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: as I read many other posts online like http[redacted], my profile on okcupid was deleted by someone who works at okcupid. I cant create another profile and so it seems I am deleted and banned like hundreds of other people without not even knowing why http[redacted] also customer service never ever bother to reply to my emails. it s all a scam this websiteDesired Settlement: okcupid to restore my account and never ban me without an explanation.

Review: I have been unable to access my account for over a week and have been informed that when another user views my profile it says I have disabled my own account, which is not true. A few days before this happened a user that I exchanged messages with informed me that he used to hack others' profiles so that is a possibility as to what happened (though if I use incorrect log in information, it tells me that my information in incorrect instead of the typical 'We're having technical difficulties message' I get otherwise). If my account was hacked without my knowledge, I do not appreciate OkCupid's lack of cooperation and their prevention of me from changing my password or information as this could compromise my accounts on other websites. Now that I've been dealing with this for over a week I have also seen that they delete profiles without warning and refuse to answer emails. I am starting to get the impression that this is what happened with my account, though I am unsure why my account would be deleted as I did not break any guidelines nor was I a spam account. I had no reasons to be flagged in the first place. After three contact attempts I have seen no replies or any attempts being made to resolve the issue. This is the worst customer service I have ever dealt with.Desired Settlement: I want my account to be reinstated and a detailed message as to what happened.

Review: ...I answered a special promotional sent to me via email from a dating website named; [redacted] ...

... I was already a free member, but this offer purportedly held out additional upgrades.... the email offered for a limited time only a ONE MONTH subscription upgrade for 15.95... which I did... giving my [redacted] card info. to pay for it... in doing so, I authorized a ONE TIME payment of 15.95...

....now I am finding that they are charging my [redacted] credit card EVERY MONTH! ...I called [redacted], they advised I contact the company ([redacted])which I did... but was met with only a perpetuation of the trap they set for unsuspecting consumers... they said that (contrary to what they offered, and contrary to what I agreed to) I "agreed" to the reoccurring charges when I took advantage of the ONE MONTH trial.... disgusting business at best! ..FRAUD, I think is a better and more accurate description!

...I plan on formally disputing the 2 unauthorized charges, and will never do business with this company again!

thank you for your time and anticipated concern in this matter.

[redacted]Desired Settlement: I want [redacted] (aka; "HUMOR RAINBOW") to issue TWO credits each in the amount of 15.95 to my [redacted] CARD account...

.....note that I am NOT disputing the first of the THREE credit card charges of 15.95, as that is the ONLY authorized charge to which I agreed....

....I also hope that the company with cease from such unsavory business practices in the future, and make their offers clear and understandable to consumers... I am convinced that at present they INTEND to trap consumers into this fraudulent contract that they skillfully obfuscate for their own profit and ends!

Consumer

Response:

At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].Sincerely,