Oil Experts - Aurora

This is in response to Mr [redacted] complaint dated Feb 11, at our Aurora Oil and Lube location As far as the service performed on the vehicle after talking to my manager I don’t believe that we did anything wrong with the service we performed I have spoken to Mr [redacted] and apologized for the way he was treated when he came back to our facilityI have had a meeting with the entire staff to retrain how we expect all of our customers to be treated I have also issued Mr [redacted] an apology letter and a voucher for a free oil change at his next visit I hope that this will satisfy Mr [redacted] and we can continue to do business in the future Thank you for your time in this matter

This is in response to Mr. [redacted] complaint dated Feb 11, 2016 at our Aurora Oil and Lube location.      As far as the service performed on the vehicle after talking to my manager I don’t believe that we did anything wrong with the service we...

performed.             I have spoken to Mr. [redacted] and apologized for the way he was treated when he came back to our facility. I have had a meeting with the entire staff to retrain how we expect all of our customers to be treated.             I have also issued Mr. [redacted] an apology letter and a voucher for a free oil change at his next visit.             I hope that this will satisfy Mr. [redacted] and we can continue to do business in the future.             Thank you for your time in this matter.