Ohana Vehicle Services

Complaint: [redacted] I am rejecting this response because: The damage was caused while in the possession of Ohana Vehicle ServicesThe damage was reported to Ohana the same day as the car was picked up, not the next day as the business statesIn fact, it was within minutes regarding the door gouge and within one hour regarding the roofI drove the car back to Ohana Vehicle Services the same day I picked it up for them to see the door damageI noticed the roof damage once I got home and began washing the car and called them regarding it, also on the same day The insurer's claim that the car door struck a cement pillar can be demonstrably proven wrong, over and over again easilyPics attached shows blue painters tape where the door is damagedIt is opening against a known vertical surface, my garage door frameAs you can see the points of damage do NOT hit against the garage door frame when openedThe upper damage is so far away, it is impossible it could have struck a cement pillarPeriodCement is made of sand, think sandpaperIf cement had caused this damage, the door would be scratched everywhere it touched cementThis is not the caseHow do you damage the lower portion and the higher portion of the door (the two area's of damage) without damaging the area in between if the door hit a cement pillarIt did not hit a cement pillarludicrousAnd the business is rightI am not going to let this goI paid the business for repairs to my carIt was damaged while in their careThey should pay for the damages to the car while in their possessionWhy would the business file a claim with the insurer, tell me to my face "I don't remember that (door damage) being there", and ask for an estimate if the business was certain they did not cause the damage? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The damage was caused while in the possession of Ohana Vehicle ServicesThe damage was reported to Ohana the same day as the car was picked up, not the next day as the business statesIn fact, it was within minutes regarding the door gouge and within one hour regarding the roofI drove the car back to Ohana Vehicle Services the same day I picked it up for them to see the door damageI noticed the roof damage once I got home and began washing the car and called them regarding it, also on the same dayThe insurer's claim that the car door struck a cement pillar can be demonstrably proven wrong, over and over again easilyPics attached shows blue painters tape where the door is damagedIt is opening against a known vertical surface, my garage door frameAs you can see the points of damage do NOT hit against the garage door frame when openedThe upper damage is so far away, it is impossible it could have struck a cement pillarPeriodCement is made of sand, think sandpaperIf cement had caused this damage, the door would be scratched everywhere it touched cementThis is not the caseHow do you damage the lower portion and the higher portion of the door (the two area's of damage) without damaging the area in between if the door hit a cement pillarIt did not hit a cement pillarludicrous.And the business is rightI am not going to let this goI paid the business for repairs to my carIt was damaged while in their careThey should pay for the damages to the car while in their possessionWhy would the business file a claim with the insurer, tell me to my face "I don't remember that (door damage) being there", and ask for an estimate if the business was certain they did not cause the damage? Sincerely, [redacted]