Officesight

I should have know this site was a scam when they didn't respond with an actual order confirmation, but a form letter for Norton Shopping Security.
I waited days to get a receipt, and decided to call last week to ask for a tracking number. The female associate promised that a manager would call me back after he gets in at 11am. He didn't.
I called back a week later. I got the manager on the phone when I called. You know, the one that never called me back? His idea of customer service was to tell me I was going to be upset, vaguely point to a date in October and tell me "we might not even live to see that date". Completely inappropriate.
I wanted to talk to his Manager. There is not other manager. I asked for his name, he lied about his name.
I hung up and called the sales department. The same man answered.
This business is FAKE. Just like Israel "Jack Klein" .

I would respectfully like to inform the customer that we take our business very seriously and endeavour to make our products and pricing on the website as accurate as possibleWe are unfortunately beholden to other parties i.emanufacturers who we purchase and sell their products onlineIgnorance is not an answer to the situation but we are only as good as the information i.edescriptions and images we are given by the manufacturerWe do state so in our policies that images and descripions are as accurate as possible and are for illustration purposes onlyAs such we are very, very sorry and regret any inconvenience the customer as sufferedAs soon as the mistake was found we took ownership of the problem, we returned the customers money and notified him right awayWe have told the customer,we are willing to sell him the products at our cost and send it to him at the freight quoted to us we will not realise a penny profit even tough it will cost us 2.5% of the sale for credit card chargesWe are not a big corporation and this is not a tiny blip on the road to richesThere are people whose livelihoods are affected, by the decision of the customerWho, is trying to extort money out of an unfortunate and unintentional mistakeWhether the customer wants to agree or not we are all human, mistakes happen and the usual response in life is, hey, mistakes happen lets work it outNot, you better do as I say or I will besmirch you name call the Revdex.com etc.We are asking for a fair and equitible decision to this unfortunate problemSincerely [redacted]

To whom it may concern We have tried to contact the customer who filed the complaint with the Revdex.com by email and phone but they do not respond we have found the product we shipped him The manufacturer sent it to a wrong address by mistakeI have attached proof of what I am statingWe did not knowingly send it to a wrong address we also tried to contact the customer to ask if they want a full refund Or if they want us to send a replacement but they have not responded I would appreciate if you can kindly ask the customer what they want a full refund or the product they bought Please confirm receipt of this email Sincerely, Thanking You Israel T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My phone calls were never answered around the time of this all occurring I have responded by email to this defective company that I wish to be refunded and want no further correspondence with it or it's representatives
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We try to be as precise as possible on item images and descriptions unfortunately errors do occur when listing products due to manufacturer descriptions and human error.I offered the customer to sell him the product at our purchase price no profit added and the exact freight we are being charged
to placate him and make him happyHe refuses our compromise and proceeded to try and force us by threatening to contact the Revdex.comWe refunded him his money as soon as we realized the mistake

I would respectfully like to inform the customer that we take our business very seriously and endeavour to make our products and pricing on the website as accurate as possible. We are unfortunately beholden to other parties i.e. manufacturers who we purchase and sell their products online. Ignorance is not an answer to the situation but we are only as good as the information i.e. descriptions and images we are given by the manufacturer. We do state so in our policies that images and descripions are as accurate as possible and are for illustration purposes only. As such we are very, very sorry and regret any inconvenience the customer as suffered. As soon as the mistake was found we took ownership of the problem, we returned the customers money and notified him right away. We have told the customer,we are willing to sell him the products at our cost and send it to him at the freight quoted to us we will not realise a penny profit even tough it will cost us 2.5% of the sale for credit card charges. We are not a big corporation and this is not a tiny blip on the road to riches. There are people whose livelihoods are affected, by the decision of the customer. Who, is trying to extort money out of an unfortunate and unintentional mistake. Whether the customer wants to agree or not we are all human, mistakes happen and the usual response in life is, hey, mistakes happen lets work it out. Not, you better do as I say or I will besmirch you name call the Revdex.com etc.We are asking for a fair and equitible decision to this unfortunate problemSincerely [redacted]

To whom it may concern   We have tried to contact the customer who filed the complaint with the Revdex.com by email and phone...

but they do not respond we have found the product we shipped him The manufacturer sent it to a wrong address by mistake. I have attached proof of what I am stating. We did not knowingly send it to a wrong address we also tried to contact the customer to ask if they want a full refund Or if they want us to send a replacement but they have not responded I would appreciate if you can kindly ask the customer what they want a full refund or the product they bought   Please confirm receipt of this email.   Sincerely, Thanking You Israel T[redacted]

Here is the statement that was given to them.  They would not honor their advertisment and blamed it on their third party vendor.  I feel they have an obligation to full fill what they advertise.  Otherwise it is a bate and switch.  The [redacted] was also rude and not curtious.  He lied and evan canceled the order before any resolution.  Revdex.com:I ordered a Coaster Furniture counter height bar set sku [redacted] The price listed was $252.53. The product description states "Cherry finish traditional bar unit with an antique finish brass footrest, sink, wine shelves, doors and drawers. Wine wall unit with shelves and drawers for storage and bar chair with swivel leather cushion seat and back finished in cherry." I called to check on the order status and they stated that it only included the wall unit. I requested that they honor their product description and title of the advertisement and they blamed it on coaster furniture. They stated that they could not honor it and they told me that they had already cancelled my payment on [redacted].Desired Outcome/SettlementDesired Settlement: Delivery of OrderI would prefer that they honor their advertising and complete my order for the amount of $252.53 and deliver Coaster Furniture counter height bar set as described by their advertising. The advertisement described everything included, but the advertising was false. I have a printed copy of the advertisement if needed.
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: This is an illegitimate entity posing as an office supply vendor. Having made a purchase online and received a tracking # to an item shipped to some city, state other than my own, no one answers the phone or returns calls.Desired Settlement: I've notified my bank as well as the federal trade commission of this fraudulent entity/activity.

Business

Response:

To whom it may concern We have tried to contact the customer who filed the complaint with the Revdex.com by email and phone but they do not respond we have found the product we shipped him The manufacturer sent it to a wrong address by mistake. I have attached proof of what I am stating. We did not knowingly send it to a wrong address we also tried to contact the customer to ask if they want a full refund Or if they want us to send a replacement but they have not responded I would appreciate if you can kindly ask the customer what they want a full refund or the product they bought Please confirm receipt of this email. Sincerely, Thanking You Israel T[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My phone calls were never answered around the time of this all occurring. I have responded by email to this defective company that I wish to be refunded and want no further correspondence with it or it's representatives.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have given the customer a full refund of $224.90 to his credit card on 11/**/15 We are very sorry for the inconvenience he has he has gone through we put a premium on customer service and try to do our utmost on every sale Please confirm receipt of this email. Sincerely, Thanking You Israel T[redacted] Manager Sales Dept. Officesight Inc. Tel: ###-###-#### Ext. [redacted] Fax: ###-###-#### [redacted]

Review: I ordered a Coaster Furniture counter height bar set sku [redacted] The price listed was $252.53. The product description states "Cherry finish traditional bar unit with an antique finish brass footrest, sink, wine shelves, doors and drawers. Wine wall unit with shelves and drawers for storage and bar chair with swivel leather cushion seat and back finished in cherry." I called to check on the order status and they stated that it only included the wall unit. I requested that they honor their product description and title of the advertisement and they blamed it on coaster furniture. They stated that they could not honor it and they told me that they had already cancelled my payment on [redacted].Desired Settlement: I would prefer that they honor their advertising and complete my order for the amount of $252.53 and deliver Coaster Furniture counter height bar set as described by their advertising. The advertisement described everything included, but the advertising was false. I have a printed copy of the advertisement if needed.

Business

Response:

We try to be as precise as possible on item images and descriptions unfortunately errors do occur when listing products due to manufacturer descriptions and human error.I offered the customer to sell him the product at our purchase price no profit added and the exact freight we are being charged to placate him and make him happy. He refuses our compromise and proceeded to try and force us by threatening to contact the Revdex.com. We refunded him his money as soon as we realized the mistake.