Office Depot, Inc.

Issue has been resolved with business owner. Negotiated a dollar amount to install shut off valve

Note that the attached invoice was not signed by me and was sent to me after work was competed. I did not understand that a Pressure Relief Valve was to be installed and the comments at the right upper hand corner of the invoice indicates that they state they replaced leaking shut off valve
when they did not. A PRV is not a shut off valve

Recently seen Office Depot started doing same day pickups in store only for select items. Office Depot workmanship have always been great so I picked them over the competitors. I ordered two photo books and one canvas print that were specifically same day pickup items. These same day pickup items stated it can be done in one hour or sometimes up to three hours due to production time. I made sure all my items were same day pickup items I could pick up on Christmas [redacted] so I could give my parents great Christmas gifts.

I spend over four hours just uploading high resolution pictures from our wedding due to the large file sizes. After the uploading process, I had to customize the photo books in a chronologically order of my wedding events. Spent about another two hours customizing everything in Office Depot under Lifepics. Did all of this work on Monday night 12/23/2013 so everything could be ready on Christmas [redacted] just in time for Christmas. I ordered the pickup at Office Depot on Siegen Lane in Baton Rouge, LA. One of the Print & Copy associates, [redacted], emailed me stating he was going to finish the work but had to get portrait photo books from another store. After several hours still didn’t get an email or call about my products

I emailed [redacted] several times but he didn’t respond. Called the store and they said they couldn’t find my order. Called back again and the story changed because apparently [redacted] didn’t tell no one about the same day pickup and never even tried to finish my same day pickup items. One female associate in copy and print said he tried to do the canvas but stopped because the paper was getting stuck. But he didn’t even attempt to do the photo books so I could have it for Christmas. Talked to the store manager and she said it wasn’t anything she could do and I couldn’t receive my same day pickup items today. So I’m all out of luck with no Christmas presents when Office Depot clearly stated these items were same day pickup items.

That’s false advertisement on Office Depot for guaranteeing specific items the same day and not fulfilling their guarantee. I trusted Office Depot with my Christmas surprises for my parents and they broke my trust and lost faith in the company policies and guarantees. [redacted] unprofessionalism and lack of work ethic is humiliating to the company but shouldn’t the copy and print associate who came in on another shift have taken care of the order number instead of making excuses blaming the morning shift. The entire same day pickup guarantee is fraud to me and false advertisement. This kind of behavior and antics is unacceptable and unprofessional on the behalf of Office Depot.